CTD when loading after a new installation

User Support Hub Crashes (CTDs)
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1

Hi There,

After a brand new installation the simulator can not load anymore.

It starts loading and get almost 100% and then CTD.

All the microsoft flight simulator folders files has been deleted and there are not any other trace of the last installation.

So, can you help with that? Here is the log

/!/ CRASH /!/TOML
[OnCrash]
Msg=“_handleSEH”
Type=“SEH”
Code=0xC0000005
[Engine]
ReportVersion=10
UnscaledDeltaTimeMs=9.5538
TimeSpentRunningMs=139139.371618
TimeSpentPauseOffMs=134762.224439
TimeSpentTurnedOnMs=134762.224439
ContextUID=0x769238E27B20DEF7
MemInfoUID=0xE9281D60613E3827
DebuggerAllowed=false
AllocatedMem=4618551296
FrameCount=9836
BuildVersion=“1.37.19.0”
IsMSIXVC=false
FreeOpenOpsCount-Main=1024
FreeOpenOpsCount-Thread=1001
[Hardware]
Platform=“PC”
Cpu=“AuthenticAMD”
Brand=“AMD Ryzen 5 3600 6-Core Processor "
DriverVersion=“55612”
GPUName=“NVIDIA GeForce RTX 3070”
HWS_Enabled=1
[Fibers]
NumCreated_TOTAL=341
NumExternalCreated=168
NumConverted=30
NumExternalConverted=12
NumCreatedFiberMgr=173
[Renderer]
EnableD3D12=false
PreferD3D12=false
Model=“Nvidia”
VR_State=“Inactive”
VideoMemoryBudget=7602176000
TexturesToDeleteCount=0
TexturesToDeleteTotalSize=0
[MemoryTrace]
HeapSize=34284523520
FreeTotal=16709468160
FreeKernel=0
UsedKernel=0
FreeGfx=0
UsedGfx=0
DataFormat=”"
[CoherentGT_CachesMiB]
RenoirScratchLayer=0.0
RenoirScratchTexture=3.289062
RenoirTexture=1.15625
MainResource=0.50415
ImageResource=99.778486
CSSStyleSheet=1.428445
Script=2.852489
FontResource=0.603414
SVGFontResource=0.2965
RawResource=0.327316
[FlightSimulator]
DevMode=false
ObjectsLOD=1.0
TerrainLOD=1.0
UserContainerTitle=“Cessna 152 Asobo”
Latitude=0.0
Longitude=0.0
Altitude=0.0
IsOnGround=false
CamLatitude=0.0
CamLongitude=0.0
CamAltitude=0.0
GameMode=“FLIGHT_MENU”
LastStates=" MainState:MENU SubState:MENU_HOMEPAGE"
NumRegisteredPackages=535
[FlightSimulator_Packages]
fs-base-cgl=1
asobo-aircraft-b787-10=1
asobo-aircraft-baron-g58=1
asobo-aircraft-c152-aerobat=1
asobo-aircraft-c172sp-classic=1
asobo-aircraft-da40-tdi=1
asobo-aircraft-dv20=1
asobo-aircraft-longitude=1
asobo-aircraft-pipistrel=1
asobo-aircraft-savage-shockultra=1
asobo-aircraft-sr22=1
asobo-airport-eddf-frankfurt=1
asobo-airport-egll-heathrow=1
asobo-airport-eham-amsterdam=1
asobo-airport-fact-cape-town=1
asobo-airport-heca-cairo=1
asobo-airport-kden-denver=1
asobo-airport-kord-chicago-ohare=1
asobo-airport-ksfo-sanfrancisco=1
asobo-airport-lemd-adolfo-suarez=1
asobo-airport-omdb-dubai-intl=1
[FlightSimulator_PublishingGroups]
Mandatory=“81/81”
RenoL39=“0/10”
World_CU04=“0/2”
World_US=“0/7”
Standard=“427/427”
RenoP51=“0/10”
World_GERMAN=“0/17”
World_US2=“0/15”
World_CU02=“0/2”
World_CU05=“0/1”
World_Japan=“0/12”
RenoT6=“0/10”
World_CU01=“0/1”
RenoStandard=“0/56”
World_Iberia=“0/15”
World_AUS=“0/16”
Redbull=“0/3”
World_FR=“0/7”
World_CU03=“0/2”
World_NZ=“0/22”
DNE=“0/19”
World_ND=“0/17”
TiedToExe_PC=“2/2”
World_UK=“0/10”
World_ND2=“0/17”
TiedToExe=“5/5”
World_Canada=“0/16”
RenoPitts=“0/10”
World_POLES=“0/29”
Maverick=“0/20”
World_Italy=“0/15”
World_Caribbean=“0/17”
[DoneIO]
EncounterDoneIO=false
[SimConnect_connection]
Id_320=“FS2020BridgeService”
Id_321=“Flight Tracker Stream Deck”
Id_322=“Request Data”
Id_323=“PilotsDeck”
[FlightSimulator_States]
9542=" MainState:LOADING SubState:LOADING_FULLCHAPTER"
9482=" MainState:SAVE SubState:SAVE_LOAD_GAME SubSubState:SAVE_LOAD_GAME_PROCESS MainState:LOADING SubState:LOADING_FULLCHAPTER"
8642=" MainState:BOOT SubState:BOOT_SETUP SubSubState:BOOT_SETUP_END"
5642=" MainState:BOOT SubState:BOOT_SETUP SubSubState:BOOT_SETUP_START"
5042=" MainState:BOOT SubState:BOOT_LOGIN"
4982=" MainState:BOOT SubState:BOOT_LOGIN MainState:SAVE SubState:SAVE_SAVE_GAME SubSubState:SAVE_SAVE_GAME_PROCESS"
4802=" MainState:BOOT SubState:BOOT_LOGIN"
122=" MainState:BOOT SubState:BOOT_PRESSSTART"
62=" MainState:BOOT SubState:BOOT_LOGO"
2=" MainState:BOOT SubState:BOOT_INIT"
[FlightSimulator_FlightPlan]
Departure=[“NoWaypointName”,0.0,0.0]
Arrival=[“NoWaypointName”,0.0,0.0]
[NetBingObj1]
Name_Z=“15017183187211727716”
Type=“NoTypeInfo”
Latitude=47.518932
Longitude=-122.294505
DisplayLod=4
RadiusInMeters=1000
RadiusInMercator=1000.0
MercatorNorth=-999.650397
MercatorWest=-999.839706
MercatorEast=1000.160293
MercatorSouth=1000.349602
[NetBingObj1MainLocker]
LockerType=“NoTypeInfo”
MinLod=1
MinLodForTask=4
DisplayMaxLod=4
LockMaxLod=4
LockTileWorldPos=[-2305549.574472,-3647793.307494,4680919.521989]
[Frames]
Version=6
LastFrames=64
LastSeconds=163
ExpectedFPS=60

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“””
/!END!/

2

Hi @Cveloso ,

Thank you for this report. We’ve moved your topic into the User Support Hub.

The Bug Reporting Hub is for posting suspected or confirmed bugs that other users are able to reproduce without duplicating an existing bug report. Using the template or providing all the relevant information about your bug and sim setup is required in order to provide valuable information, feedback, and replication steps to our test team.

If you are not sure if your issue is a bug or need further input from the community, please use the User Support Hub category. If the community can replicate your issue, first search the Bug category to see if there’s an existing topic. If it already exists, contribute to that report. Duplicate bug reports will be closed.

If you believe it is a new report and no duplicate exists, then create a new bug topic using the provided topic template.

All issues caused by or involving third-party addons/mods should be reported to the third-party developer. Assure that no addons/mods are used when reporting issues in Bug Reports.

3

VR software installed?

4

Check: NTFS formatted drive. Time, timezone & correct date. US language pack installed.