CTD when loading Store Purchased Aircraft after WU13 and ATR Purchase

User Support Hub Crashes (CTDs)
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1

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Are you using Developer Mode or made changes in it?

Yes but made no changes

Have you disabled/removed all your mods and addons?

Removed all addons from Community Folder

Brief description of the issue:

After updating to World Update 13 and purchasing the ATR I started get CTD. I uninstalled and reinstalled MSFS 2020 2 times. I am able to get the application to load and can fly normally with default aircraft. If I then add the ATR and try to load a flight with it I get a recurring crash. Appears to only be with Purchased Content.

Provide Screenshot(s)/video(s) of the issue encountered:

image
image1457Ă—202 11.7 KB

Faulting application name: FlightSimulator.exe, version: 1.32.7.0, time stamp: 0x00000000
Faulting module name: KERNEL32.DLL, version: 10.0.22621.1635, time stamp: 0x895c89f1
Exception code: 0xc0000005
Fault offset: 0x00000000000195c4
Faulting process id: 0x0x260C
Faulting application start time: 0x0x1D97A0F467B9ECC
Faulting application path: C:\Program Files\WindowsApps\Microsoft.FlightSimulator_1.32.7.0_x64__8wekyb3d8bbwe\FlightSimulator.exe
Faulting module path: C:\WINDOWS\System32\KERNEL32.DLL
Report Id: ce7d1b65-566a-46ba-a66b-bf37f40ac6e2
Faulting package full name: Microsoft.FlightSimulator_1.32.7.0_x64__8wekyb3d8bbwe
Faulting package-relative application ID: App

Fault bucket 1403055773350480439, type 5
Event Name: MoAppCrash
Response: Not available
Cab Id: 0

Problem signature:
P1: Microsoft.FlightSimulator_1.32.7.0_x64__8wekyb3d8bbwe
P2: praid:App
P3: 1.32.7.0
P4: 00000000
P5: KERNEL32.DLL
P6: 10.0.22621.1635
P7: 895c89f1
P8: c0000005
P9: 00000000000195c4
P10:

Detailed steps to reproduce the issue encountered:

Trying to load a flight using the purchased ATR or AN-225 consistently produces a crash. If I then attempt a flight with a default aircraft it loads fine. I have not tried any modded aircraft at this time.

Many issues may be due to an outdated graphics card. Please state your Graphics Card Driver Manufacturer (NVIDIA, Intel, AMD) and Version (Learn how to find your current graphics card driver version):

Nvidia RTX 3080Ti with Driver version 531.68 (Latest)

PC specs and peripheral set up:

Intel Core i7-12700k
64GB Memory
Honeycomb Alpha and Bravo Peripherals

If on PC, Fault Bucket ID - Instructions here - Please type in just the Fault Bucket ID # rather than a screenshot for privacy reasons:

1403055773350480439, type 5

Build Version # when you first started experiencing this issue:

1.32.7

:loudspeaker: For anyone who wants to contribute on this issue, Click on the button below to use this template:

Do you have the same issue if you follow the OP’s steps to reproduce it?

Provide extra information to complete the original description of the issue:

If relevant, provide additional screenshots/video:

If on PC, Fault Bucket ID - Instructions here - Please type in just the Fault Bucket ID # rather than a screenshot for privacy reasons:

2

I seem to be having this same issue after updating and purchasing the ATR. I haven’t been able to load the ATR at all! The entire sim locks up when I try click “fly” Any solutions???

3

No workarounds yet. I am glad to hear it is not just me. Thought this may be a more widespread issue. I hope someone is working on it…

1 Like
4

I’ve realized it’s not just the ATR having this issue. I’m getting a CTD with all addon aircraft except the Fenix a320. I disabled all third party addons and cleared the community folder. Default aircraft works perfectly fine. Interesting though…when I booted the sim in “safe mode” the addon Airbus A310 loaded up as well as the ATR, no issue but when I boot in normal mode, it crashes. Not sure what this means.

SOLVED*

After booting in safe mode and re-installing the ATR, everything seems to be loading fine now…not sure what in the world could’ve been causing this but hopefully it helps.

5

Do you have the same issue if you follow the OP’s steps to reproduce it?

Provide extra information to complete the original description of the issue:

If relevant, provide additional screenshots/video:

If on PC, Fault Bucket ID - Instructions here - Please type in just the Fault Bucket ID # rather than a screenshot for privacy reasons:

I’m having the same issue but with the PMDG 737-800. Its happened twice now. Only fix I’ve found is to fully uninstall and reinstall… Fenix did not cause issue. After installing PMDG 738, when I click “FLY”, the sim freezes on the map screen.

6

While in the ATR, I have had a lot of software crashes. Even moving the view around with the hat switch caused the software to crash. Usually the software will crash upon descent to arriving airport.

7

I’m still having this same issue, deleted everything, I mean everything and can not even launch the sim if the atr is loaded on my content manager screen

8

I have tried multiple times hoping that updates may have solved the issue. Nothing has worked. Constant CTD with ATR installed.

9

Hey Sully try uninstalling Rivatunner (if you have it), I just did it and now the â– â– â– â–  thing works.

2 Likes
10

@LawlessCR - Uninstalling Rivatuner WORKED!!! Thank you so much. Not sure how you figured it out… but thank you.

11

My game crashes the second it reaches the home screen after start up. The issue appears to be due to the ATR.

After deleting a hidden folder in the /LocalCache/Packages/Official/Onestore folder the game loads just fine.

Tried reinstalling the ATR again ( Which is suspiciously only maybe 60 mb ) And the sim crashed when it started downloading. After deleting the folder again the sim started as normal.

Pretty strange and very disappointing considering I’ve lost money on an aircraft that I can’t even have installed.

1 Like
12

Finally, the problem has been resolved.

solution: uninstall / reinstall the game in the steam.

13

Not a bug. Solution was selected by Topic Owner.