CTD when trying to enter Settings

Sim Update 3 Beta | MSFS 2024 CTDs
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ISSUE DESCRIPTION

Description of the issue:
CTD every time I try to enter the settings page, either via the main menu or when pressing Esc when in the sim

Did you experience this issue before you joined the Beta?
No

[PC Only] Did you remove all your community mods/add-ons? If yes, are you still experiencing the issue?
Yes

FREQUENCY OF ISSUE

How often does this occur for you (Example: Just once, every time on sim load, intermittently)?
Every time I play the sim

REPRODUCTION STEPS

Please list clear steps you took in order to help our test team reproduce the same issue:

  1. Normal sim loading.
  2. Press start to access the main menu
  3. Press the settings icon in the top right of the screen

[PC ONLY] FAULT BUCKET ID

If you experienced a crash on PC, sharing your Fault Bucket ID would be extremely helpful. You can learn how to find that ID here: How to find your Fault Bucket ID after a crash [PC]
Faulting application name: FlightSimulator2024.exe, version: 1.5.9.0, time stamp: 0x00000000
Faulting module name: FlightSimulator2024.exe, version: 1.5.9.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0000000003a9b18d

YOUR SETTINGS

If the issue still occurs with no mods and add-ons, please continue to report your issue. If not, please move this post to the User Support Hub.

What peripherals are you using, if relevant:
TCA Airbus Throttle & Joystick

[PC Only] Are you using Developer Mode or have you made any changes to it?

[PC Only] Many issues may be due to an outdated graphics card. Please state your Graphics Card Driver Manufacturer (NVIDIA, Intel, AMD) and Version: RTX 4090 Laptop

[PC Only] What other relevant PC specs can you share? 64MB RAM, i9-13980HX

MEDIA

Please add a screenshot or video of the issue occurring.

[END OF FIRST USER REPORT]

:loudspeaker: For anyone who wants to contribute on this issue, Click on the button below to use this template:

Do you have the same issue if you follow the OP’s steps to reproduce it?
•

Provide extra information to complete the original description of the issue:
•

If relevant, provide additional screenshots/video:
•

2

Do you have the same issue if you follow the OP’s steps to reproduce it?
• No

Provide extra information to complete the original description of the issue:
• I was changing some of the graphical & other settings over the weekend & never had a CTD. However, my PC specs are not the same as the OP:

Expand to see my basic PC specs:
Item Setting
CPU i7-12700K (no overclocking or undervolting)
RAM 32 GB 5200 MHz DDR5 CL40 RAM
GPU Intel Arc 770 (16GB, v32.0.101.6314)
Peripherals Microsoft USB Natural Keyboard, Microsoft USB Wireless Intellimouse Explorer, Xbox 360 Wired Controller, Logitech Extreme 3D Pro
OS Windows 11 Pro 24 H2 v26100.4351 + all OS updates.
MSFS 2024 Edition MS Store Premium Deluxe + all WUs & CUs
Downloaded Content None (i.e., all Streamed)
Build Version SU3 v1.5.9.0
3rd-Party & Community Addons None

No performance-improving applications are installed (e.g. for CPU or GPU improvements).
Neither the Intel Arc Control Service or Arc Control App is running.

If relevant, provide additional screenshots/video:
• N/A