Just a word of caution for anyone looking to buy a new ultrawide monitor. Don’t get me wrong the AW3821DW is awesome when it works with vibrant colours and silky smooth refresh rates and adds a real sense of immersion to the sim.
The problem is that as many users on Reddit have shared the ■■■■ thing has a tendency to die within a few months which mine did with purple lines down the centre of the screen. No worries you may say it has a next day advanced replacement service (I wish!).
I have just spent 2 weeks battling with dell. With the following conclusions:
- It can take up to a week to approve a replacement, in my case it took 3 calls as my original service request was cancelled without resolution.
- Next day replacement means “whenever we have it back in stock” in my case 3 + weeks, I’m still waiting
- It is ok for dell to ignore emails for up to 10 days
- There is no formal process for complaint or compensation, if dell don’t deliver on the service they promise you just have to live with it
Beware fellow simmers if I was you I’d shop elsewhere 