DirectX Graphics Kernel Error

User Support Hub Hardware & Peripherals
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1

Hi , when I try and play MSFS if i try and Fly , the system crashes with a BSOD TDR Failure. When I check the Dump File log , every time it happens it’s the same error caused by the " dxgkrnl.sys " driver.
Any help would be awesome.


[Display]
Operating System:	Windows 10 Home, 64-bit
DirectX version:	12.0 
GPU processor:		GeForce GTX 1070
Driver version:		452.06
Driver Type:		DCH
Direct3D API version:	12
Direct3D feature level:	12_1
CUDA Cores:		2048 
Core clock:		1442 MHz 
Memory data rate:	8.01 Gbps
Memory interface:	256-bit 
Memory bandwidth:	256.26 GB/s
Total available graphics memory:	18371 MB
Dedicated video memory:	8192 MB GDDR5
System video memory:	0 MB
Shared system memory:	10179 MB
Video BIOS version:	86.04.42.00.03
IRQ:			Not used
Bus:			PCI Express x16 Gen3
Device Id:		10DE 1BA1 05511028
Part Number:		2914 0010

[Components]

nvui.dll		8.17.14.5206		NVIDIA User Experience Driver Component
nvxdplcy.dll		8.17.14.5206		NVIDIA User Experience Driver Component
nvxdbat.dll		8.17.14.5206		NVIDIA User Experience Driver Component
nvxdapix.dll		8.17.14.5206		NVIDIA User Experience Driver Component
NVCPL.DLL		8.17.14.5206		NVIDIA User Experience Driver Component
nvCplUIR.dll		8.1.940.0		NVIDIA Control Panel
nvCplUI.exe		8.1.940.0		NVIDIA Control Panel
nvWSSR.dll		27.21.14.5206		NVIDIA Workstation Server
nvWSS.dll		27.21.14.5206		NVIDIA Workstation Server
nvViTvSR.dll		27.21.14.5206		NVIDIA Video Server
nvViTvS.dll		27.21.14.5206		NVIDIA Video Server
nvLicensingS.dll		6.14.14.5206		NVIDIA Licensing Server
nvDevToolSR.dll		27.21.14.5206		NVIDIA Licensing Server
nvDevToolS.dll		27.21.14.5206		NVIDIA 3D Settings Server
nvDispSR.dll		27.21.14.5206		NVIDIA Display Server
nvDispS.dll		27.21.14.5206		NVIDIA Display Server
PhysX		09.19.0218		NVIDIA PhysX
NVCUDA64.DLL		27.21.14.5206		NVIDIA CUDA 11.0.228 driver
nvGameSR.dll		27.21.14.5206		NVIDIA 3D Settings Server
nvGameS.dll		27.21.14.5206		NVIDIA 3D Settings Server

The Dump File :

==================================================
Dump File         : 122622-9453-01.dmp
Crash Time        : 2022-12-26 11:03:17 PM
Bug Check String  : 
Bug Check Code    : 0x00000116
Parameter 1       : ffffe505`ab9a03b0
Parameter 2       : fffff800`77f0d9c0
Parameter 3       : ffffffff`c000009a
Parameter 4       : 00000000`00000004
Caused By Driver  : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+26638e
File Description  : DirectX Graphics Kernel
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 10.0.19041.1865 (WinBuild.160101.0800)
Processor         : x64
Crash Address     : ntoskrnl.exe+3f8fa0
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\122622-9453-01.dmp
Processors Count  : 8
Major Version     : 15
Minor Version     : 19041
Dump File Size    : 2,859,196
Dump File Time    : 2022-12-26 11:03:52 PM
==================================================
2

I forgot to add the Event Viewer log :

Log Name:      Application
Source:        Windows Error Reporting
Date:          2022-12-27 11:30:11 PM
Event ID:      1001
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      AlienWare-Laptop
Description:
Fault bucket 2200673235493628662, type 5
Event Name: MoAppCrash
Response: Not available
Cab Id: 0

Problem signature:
P1: Microsoft.FlightSimulator_1.29.30.0_x64__8wekyb3d8bbwe
P2: praid:App
P3: 1.29.30.0
P4: 00000000
P5: FlightSimulator.exe
P6: 1.29.30.0
P7: 00000000
P8: 80000003
P9: 000000000204148e
P10: 

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC1AD.tmp.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC529.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC539.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC54B.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC56B.tmp.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Microsoft.Flight_50b81abe8615c9e5cbc6e6e36f7a9ffcf83004f_c45ef8e0_605e253f-6973-4023-b47f-7714a75ac738

Analysis symbol: 
Rechecking for solution: 0
Report Id: e34a99b9-c591-456c-afd0-eba4a31d79f4
Report Status: 268435456
Hashed bucket: 4850d8d768c6b4c79e8a5ca5e44eaaf6
Cab Guid: 0
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Windows Error Reporting" />
    <EventID Qualifiers="0">1001</EventID>
    <Version>0</Version>
    <Level>4</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2022-12-28T04:30:11.9887818Z" />
    <EventRecordID>1780</EventRecordID>
    <Correlation />
    <Execution ProcessID="0" ThreadID="0" />
    <Channel>Application</Channel>
    <Computer>AlienWare-Laptop</Computer>
    <Security />
  </System>
  <EventData>
    <Data>2200673235493628662</Data>
    <Data>5</Data>
    <Data>MoAppCrash</Data>
    <Data>Not available</Data>
    <Data>0</Data>
    <Data>Microsoft.FlightSimulator_1.29.30.0_x64__8wekyb3d8bbwe</Data>
    <Data>praid:App</Data>
    <Data>1.29.30.0</Data>
    <Data>00000000</Data>
    <Data>FlightSimulator.exe</Data>
    <Data>1.29.30.0</Data>
    <Data>00000000</Data>
    <Data>80000003</Data>
    <Data>000000000204148e</Data>
    <Data>
    </Data>
    <Data>
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC1AD.tmp.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC529.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC539.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC54B.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC56B.tmp.txt</Data>
    <Data>\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Microsoft.Flight_50b81abe8615c9e5cbc6e6e36f7a9ffcf83004f_c45ef8e0_605e253f-6973-4023-b47f-7714a75ac738</Data>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>e34a99b9-c591-456c-afd0-eba4a31d79f4</Data>
    <Data>268435456</Data>
    <Data>4850d8d768c6b4c79e8a5ca5e44eaaf6</Data>
    <Data>0</Data>
  </EventData>
</Event>
3

Before doing a search on the Net for the reported file (dxgkrnl.sys), have you tried to update the drivers to the latest version 527.56?

4

Hi ClevererElm yes I have updated to the 527.56 , I just performed a CMD prompt sfc /scannow and after the scan it reported that it found a number of corrupt files that it also Repaired them. The laptops manual says that it’s supported Memory Configurations are 4 ,8 ,12 , 16 , 24, 32. I have 20GB installed , not sure this would cause a problem ,as the 20GB is listed in Task Manager.

5

This shouldn’t affect getting to a BSOD.

After updating your video drivers and doing sfc/… do you still have BSOD?

This shouldn’t affect getting to a BSOD.
After updating your video drivers and doing sfc/… do you still have BSOD?

Your Operating System( 10.0.19041.1865 (WinBuild.160101.0800)) is out of date.

Install this tool is an extraordinary Azzecca garbugli (Guess garbles) .

Reset Windows Update Tool

6

Just tried MSFS and it BSOD just before the main menu and the exact same error, should I try the Update tool you recommended. I Just recently did a Clean reinstall of Windows 10 via the Media Creation Tool from Microsoft , so your telling me that my version is out of date and needs updating .

7

Well Good news folks, I watched a video on TDR Failure and the guy suggested using MSI Afterburner to reduce the Core clock and the Memory Clock by a small amount , I used -110MHz on each one and reduced GPU Max power from 100% to 90% and now I’m able to Play MSFS perfectly on High End setting and no TDR Failure anymore , the game seems to load smoother than before and quicker. Also
the GPU is at 71’C and CPU at 70’C. My conclusion is the error I was getting was related to an Insufficient Power Supply , the power brick I’m using is the 240W PS ,so I think I’m going to have to upgrade the PS to the 330W PS available for my laptop.
i think this solves this problem .

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