While the spirit of this post is good, I am not sure this role would be as beneficial as you’d think. Volunteer moderators do not have a ton of insight into the internal workings of the team, and unfortunately neither would this role as it would have to be heavily NDA’d or need access to internal MS tools. At that point you’d be a paid employee. What you are asking is essentially already a small part of Community Management. Thank you for the suggestions, however!