Error 0x8007023e upon application launch

User Support Hub Install, Performance & Graphics
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ISSUE DESCRIPTION

Description of the issue:

Upon application start, I receive Error code 0x8007023e. This now occurs on both 2024 and 2020.

[PC Only] Did you remove all your community mods/add-ons? If yes, are you still experiencing the issue?
Community folder is empty.

FREQUENCY OF ISSUE

How often does this occur for you (Example: Just once, every time on sim load, intermittently)?
On every sim load as of today.

REPRODUCTION STEPS

Please list clear steps you took in order to help our test team reproduce the same issue:

  1. Launch MSFS 2024, receive the error code dialog

Background

The day before I was using MSFS 2024 without issues. I flew come career missions and then a free flight. After the free flight I selected to return to the main menu. The application hung on that steps for 4-5 minutes, at which point I launched Task Manager and killed the application, which I have done before with such hang ups. Today, when I launch it, I get the error.

Troubleshoot steps taken

I worked through all of the Advance Troubleshooting steps, except for the corrupted Windows update one.

YOUR SETTINGS

This is unlikely relevant since I’ve been successfully using MSFS 2024 since day

MEDIA

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[END OF FIRST USER REPORT]

:loudspeaker: For anyone who wants to contribute on this issue, Click on the button below to use this template:

Do you have the same issue if you follow the OP’s steps to reproduce it?
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Provide extra information to complete the original description of the issue:
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If relevant, provide additional screenshots/video:
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2

After more searching, I figured out with was related to XBox. But since those services are working, I suspected my VPN blocking something. Turned off the VPN, issue resolved.

3

Moved to User Support Hub Install, Performance & Graphics since a solution has been marked.

4

Interesting, because I don’t use a VPN but once in awhile I get a sim CTD during loading at about the 25% range, and then after such a crash I get that same error. The only way to resolve it is to reboot my PC.

Given your finding with regard to your VPN, I suspect the error has something to do with Windows’ networking stack or XBox services’ use of the network. Next time I have a crash like that I’ll experiment with restarting various Windows’ services to see if I can launch the sim successfully without a full computer reboot.

5

Do you have the same issue if you follow the OP’s steps to reproduce it?
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Provide extra information to complete the original description of the issue:
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If relevant, provide additional screenshots/video:
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