Error on loading game

Bug Reporting Hub Install, Performance & Graphics
1

Hello guys
I was so fantastic with the sim so far but today i got a serious bug that very annoyed to me
Whenever i log in game , it keeps crashing while it’s try to load the cessna map .
The code i found is
Faulting application name: FlightSimulator.exe, version: 1.17.3.0, time stamp: 0x00000000

Faulting module name: FlightSimulator.exe, version: 1.17.3.0, time stamp: 0x00000000

Exception code: 0xc0000005

Fault offset: 0x0000000001c97027

Faulting process id: 0x12ac

Faulting application start time: 0x01d765198d8a4723

Faulting application path: D:\A\steamapps\common\MicrosoftFlightSimulator\FlightSimulator.exe

Faulting module path: D:\A\steamapps\common\MicrosoftFlightSimulator\FlightSimulator.exe

Report Id: 7bfbaa15-285a-4454-8025-402408fec459

Faulting package full name:

Faulting package-relative application ID:

I have tried to turn off real time protection and increased virtual memory but it still not working
Please someone can let me know hơw to solve this problem . Thank you

2

Someone please can help me :frowning:

3

Update system via windows update - also check optional updates.
Update graphisc drivers
Delete all files and folders from community folder - also delete 3rd party airports, aicrafts and addons from official folder.

4

What’s the cessna map?
So you reach the main menu? When exactly does the crash happen?
If you have anything in your Community folder, remove it and try again.

5

Hi there , I have removed all and updated my windows but nothing works :frowning:

6

It was a loading screen when entering a game my apologize .

7

Ah, so it happens after you select your flight and aircraft on the World Map and press “fly”?

Does it happen at any location you select as departure airport and with various aircraft or can you narrow it down to a specific aircraft/airport?

Then check that you have the most recent graphics and chipset drivers installed.

8

Hi,
Unfortunately , it’s crashed when I log into the game not when I trying to connect a flight :frowning: . Im using Steam edition when I entered to play , it crashed to my desktop again

9

But the cessna image is not shown during initial load but when loading a flight.

Anyway, check and update your drivers, that’s the only thing I can recommend so far.

10

If you get the first loadingscreen and shortly thereafter the game stops loading and you return to desktop, you might have the same problem as I did.

The solution for me was to reset the game by entering windows settings - apps menu. The choices for the simulator is to “repair”, “reset” or “uninstall”.
By resetting a lot of folders are reset, so a 90GB download for the initial game is required then the world updates ingame. This worked for me, did not have to completely reinstall, and settings ingame was not disrupted.
Others also report “Repair” successful, recommend you try this option first.

Worth mentioning I’ve got the MS Store edition, but maybe this also applies to the Steam edition :slight_smile:

11

They are using the Steam version of the sim which doesn’t offer this option.
But if downloading everything is an option, this can be achieved by using Steam “verify files” option since it wipes your downloaded packages as well.

12

Ah ok, not too familiar with the differences, but sounds like verify does the same as reset. I did make one more change prior to the reset, I discovered I did not have the US english language pack installed. This has not affected gameplay or game update earlier, but maybe this WU5 update does if not installed prior to update?

13

I’m having the same problem. Please help!