Hi everyone, Recently upgraded my old computer to a new one for my birthday (Alienware M15 R6 Intel i7, RTX 3070, 16GB RAM) and tried installing MSFS2020 from the MS Store and I received this error message: “Fatal error: Please make sure your hardware is supported by this application. Please refer …

WOW it’s working! Figured it out… I was so dumb that I forgot to update Windows. The windows update did the trick. Thanks everyone for your support. See you in the skies!

Hello! Sorry to see you’re having issues with the sim on your rig. I don’t have the Store version, but from what I’ve been reading on the forums, is that you have to download the XBOX app and launch it from that I believe. Hopefully that works because of the size of the sim download and it would suc…

Best of luck with your new rig. It’s a nice one! Most importantly Welcome! As mentioned above download the Xbox app should work for you then!

Thanks gksqd71 and KevinSull. Appreciate your responses. :slight_smile: Thank you - I have installed the XBOX App as you suggested. Unfortunately, I’m still getting the error message. It seems to open, then immediately crashes to desktop with the fatal error. It’s strange, as I have installed other…

No problem and apologies I misread your post you shouldn’t need Xbox app if purchased from Steam. Download GForce Experience and download the latest Nvidia Drivers. This may sound silly but I’ve done it make sure your HDMI cable is connected into the right HDMI port into the GPU. Another option w…

Hi KevinSull, No need to apologise - I bought my FS2020 from the XBOXAPP (as I have an XBOX console as well and bought it first there). I just tried other games from Steam and they worked fine. So you did read my post right :slight_smile:

Thank you CasualClick. Appreciate it. I have: Updated all my drivers including BIOS Checked device manager and my RTX3070 is enabled and working Checked drivers of the RTX and they are up to date and working Not sure what else I can do?

Not sure what else it could be. Well, you could double check your installation of DirectX. You can install that separately from the sim.

Drivers and reboots and drivers and DX runtimes and C++ libraries and HDD controllers, so overlooked

Does the error identify what hardware specifically it thinks is not compatible?

Fatal Error on new computer (Windows Store edition)

User Support Hub Hardware & Peripherals

CasualClick September 9, 2021, 9:49pm 5

This thread might be helpful. Searching for this error message on the board returns several results, but it might be a case of the installer not recognizing the 3070. Also check that you have the latest Nvidia drivers installed?