FENIX A320 does not start

[Leandre5461]

Hello everyone,

I have a problem with the Fenix ​​A320, and it is that it is impossible for me to start engines, doing the same procedures as the FF A320, or the FlyByware A320.

Everything starts up fine, but when engine 2 goes to AVAIL and I start engine 1, messages start coming out and the engine gauges go crazy.

I have followed other procedures but the same thing always happens to me.

I imagine that it is some random failure configuration, or some option that I have wrong.

If someone can help me, I will appreciate it.

I put captures. The first as it is before the engines start, the second starting up, and the third already with the faults.

Thank you very much

Hola a todos,

Tengo un problema con el A320 de Fenix, y es que me es imposible arrancar motores, haciendo los mismos procedimientos que el A320 de FF, o el A320 de FlyByware.

Se inicia todo bien, pero cuando el motor 2 se pone en AVAIL y arranco el 1, empiezan a salir mensajes y se vuelven locos los indicadores de los motores.

He seguido otros procedimientos pero siempre me pasa igual.

Imagino que igual es alguna configuración de fallo aleatorio, o alguna opción que tengo mal.

Si alguien puede ayudarme, os lo agradeceré.

Pongo capturas. La primera tal y como está antes del encendido de motores, la segunda encendiendose, y la tercera ya con los fallos.

Muchas gracias

[Sartanius]

Hey there, @Leandre5461, and welcome back to the forums. The Fenix sure is a sweet bird.

It would help to see a screenshot of the overhead panel (CTL-5) and center console (CTL-6) to see if any of the switches were out of position. Do you follow any kind of checklist?

It is also possible you had a random systems failure ever if you had failures disabled. These have been known to happen (I experienced a couple myself). Check the MCDU by going to MCDU MENU > CONFIG > MANUAL FAILURES and check to see if anything is highlighted in orange. If so, you should be able to select the corresponding line select key to toggle the failure off.

[Leandre5461]

Thank you very much for your answer.

Yes, I follow the checklist, just like the FF A320 and the FlyByWare one, and also, in case there was something weird, I’ve also followed a step-by-step tutorial, and the same thing always happens to me.

I have looked at the failures and I have not been able to see any that were in orange.

I’ve even looked at the brakers, in case one was wrong, but I haven’t been able to see anything either.

I pass a few more screenshots.

Muchas gracias por tu respuesta.

Sí, sigo la checklist, igual que como el A320 de FF y el de FlyByWare, y además, por si hubiera algo raro, también he seguido un tutorial paso por paso, y siempre me pasa lo mismo.

He mirado en los fallos y no he sabido ver ninguno que estuviera en naranja.

Incluso he mirado los brakers, por si alguno estuviera mal, pero tampoco he sabido ver nada.

Paso unas capturas más de pantalla.

Capture of the engines and overhead, after the two engines running with their faults.

Captura de los motores y del overhead, después de los dos motores en marcha con sus fallos.

And video in which you can see how the engines go like crazy
Y video en el que se ve cómo los motores van como locos

[Sartanius]

Ok, thanks for those. Can you show the entire center console (CTL-6)?

[Leandre5461]

I pass more captures

Paso más capturas

[Sartanius]

I don’t see any switches out of position. I notice you don’t have a flight plan entered and you havent done any performance calculation since your autopilot panel is not in managed mode. Normally when engines are being started the aircraft in being pushed back and flight planning and performance calculation are already completed.

But that isn’t the issue. It seems you may have some random failures. I suggest you shut down MSFS and start the Fenix afresh and see if this happens again. If it does, empty everything out of your Community Folder except the Fenix and see if this still happens. If it does, uninstall/reinstall the Fenix and check again.

[MSteinhardt]

Just turn on all Fuel Pumps

[mdapol]

They’re on, as you can see from the overhead panel

[Leandre5461]

Thanks for the answers, the Flight Plan is not there, because it is useless to test if it starts, and so I don’t waste time in the tests.
This has always happened to me, since I bought it, that is, I have already turned the computer on and off several times these weeks.
Tomorrow I will look to do the Community folder.
As for the issue of fuel pumps, I don’t see them off.

Gracias por las respuestas, el Plan de vuelo no está, porque no sirve para nada para probar si arranca, y así en las pruebas no pierdo el tiempo.
Esto me ha pasado siempre, desde que lo compré, o sea que el ordenador ya lo he encendido y apagado en varias ocasiones estas semanas.
Mañana miraré de hacer lo de la carpeta Community.
En cuanto al tema de las bombas de combustible, no las veo apagadas.

[Leandre5461]

I have not achieved anything.
I have deleted everything from the Community folder and I have only put the Fenix, but everything has remained the same.
I have uninstalled the Fenix, I have turned off the computer, I have left it off for a while, and then I have turned it on and I have reinstalled the Fenix.
The problem remains the same, I no longer have any idea what could cause this error, especially after starting the FF A320 hundreds of times in X-Plane 11 and the FBW A320 without any problem.

No he conseguido nada.
He eliminado todo lo de la carpeta de Community y sólo he puesto el Fenix, pero todo ha seguido igual.
He desinstalado el Fenix, he apagado el ordenador, lo he dejado un rato apagado, y luegoo lo he encendido y he vuelto a instalar el Fenix.
El problema sigue igual, ya no tengo ninguna idea más de qué puede provocar ese fallo, y más habiendo arrancado cientos de veces el A320 de FF en X-Plane 11 y el A320 de FBW sin ningún problema.

[bucsgolf142293]

You might try to reach out to Fenix directly on their discord page.

[gordongreig]

It may be something broken in the data that isn’t getting reset when you uninstall/reinstall the Fenix.

If you uninstall it again, I suggest you delete any folders with reference to the Fenix before restarting your pc and reinstalling it to make sure it really is properly cleaned out.

Not sure which version you have - I have the MS Store version of MSFS, and I have Fenix folders in these locations:

C:\Users\yourname\AppData\Local\Packages\Microsoft.FlightSimulator_8wekyb3d8bbwe\LocalState\packages

C:\Users\yourname\AppData\Local\Packages\Microsoft.FlightSimulator_8wekyb3d8bbwe\LocalCache\SimObjects\Airplanes

C:\Program Files\FenixSim A320

C:\ProgramData\Fenix

and obviously the community folder

Make sure you delete any reference to Fenix in these folders before reinstalling and see if that helps

[Leandre5461]

Thanks for your help. Indeed, I sent an email to Fenix and they just replied to this.
I’m going to see if I get upset and I can do what they say.

Gracias por vuestras ayudas. Efectivamente envié un mail a Fenix y me acaban de contestar esto.
Voy a ver si me alcaro y puedo hacer eso que dicen.

Hi, i have seen your video on the forums. To me it looks like you have a axis bind to the mixture. Please remove this.

Also if you have a TCA quadrant, unbind the engine start 3 state button, this causes also problems since msfs doesnt support the 3 ways it can be , so when you freelook with the right mouse button, it resets the button to normal while looking around and then goes back to ignition.

Let me know if this works out for you.

Hola, he visto tu video en los foros. Para mí, parece que tienes un eje que se une a la mezcla. Elimina esto.

Además, si tiene un cuadrante TCA, desvincule el botón de estado de inicio del motor 3, esto también causa problemas ya que msfs no admite las 3 formas en que puede ser, por lo que cuando mira libremente con el botón derecho del mouse, restablece el botón a la normalidad mientras mira alrededor y luego vuelve al encendido.

Déjame saber si esto funciona para ti.

[RFpilot]

Yes, the most likely explanation is that you have an incorrect binding on your throttle or yoke hardware. You should check and remove any conflicting bindings.

[mdapol]

An easy way to check this would be to unplug ALL peripherals from your computer and try to start up in the cockpit using only the mouse.

[Leandre5461]

Thank you very much to everyone for your help.
That was the fault and I have already been able to start this plane correctly for the first time.
I have sent him an email which I copy here, and that can help in case someone else has the same thing happen to me.
I reiterate my thanks to everyone.

this has been my email sent

Thank you very much Ewold for your reply.

Indeed, I have seen that the ENG1 and ENG2 buttons of the Airbus Thrustmaster were assigned to 4 different actions.

I pass screenshots of how it was and how it is currently.

I have left it with just the power on action and the problem has been fixed.

What I don’t understand is what it tells me about the motor 3 status button, because only the two motors are on the TCA.

What does happen to me is that I have saved that configuration with the name of FENIX A320 and when I start the simulator it works fine, but if for any reason I enter the control configuration with ESC, when I leave the throttle levers do not move, and I have have to restart the simulator.

I really appreciate your help, because I’ve had this problem since I bought it about two weeks ago.

Receive a greeting and my thanks from Barcelona.

Leandre Avellaneda

Muchas gracias a todos por vuestra ayuda.
Era ese el fallo y ya he podido arrancar correctamente este avión por primera vez.
Le he enviado un correo el cual copio aquí, y que puede ayudar por si a alguien le pasa lo mismo que a mí.
Reitero mi agradecimiento a todos.

Este ha sido el mail:

Muchas gracias Ewold por su respuesta.

Efectivamente he visto que los botones de ENG1 y ENG2 del Thrustmaster del Airbus estaban asignados a 4 acciones diferentes.

Le paso capturas de cómo estaba y como está actualmente.

Lo he dejado con sólo la acción de encendido y el problema se ha solucionado.

Lo que no entiendo es lo que me dice del botón de estado del motor 3, porque en el TCA sólo están los dos motores.

Lo que sí me ocurre es que he salvado esa configuración con el nombre de FENIX A320 y cuando arranco el simulador va bien, pero si por cualquier motivo entro con ESC a configuración de controles, al salir las palancas de gases no se mueven, y tengo que reiniciar el simulador.

Le agradezco muchísimo su ayuda, porque llevaba desde que lo compré hace unas dos semanas con ese problema.

Reciba un saludo y mi agradecimiento desde Barcelona.

Leandre Avellaneda