Good evening everyone…
I want to expand a little bit on what Tamalien covered.
We try to merge duplicate threads in #self-service:bugs-issues and #self-service:wishlist, but due to the number of new threads across the forums and the relatively small number of moderators there is only so much we can do without help. The best way users can help is to use the search function before creating a new topic.
Short of that, if you see a duplicate topic you can notify us so we can take a look and potentially merge the topic. Users who reach Trust Level 2 can use the report (
) button, and send us a message including a link to the other post by selecting the ‘something else’ option. If you have not reached TL2 you can send a forum pm to @moderators with the relevant information.
We do look at adding new categories as/and when appropriate, however, it is a delicate balancing act, too many categories and the forums become difficult to navigate, and the moderators will spend more time moving posts than we already do.
Finally a note on Zendesk. Ticket status can be a bit misleading, here is a description of each status from the bug reporting FAQ.
Ticket Statuses Explained (Bug Reports)
- Open: The bug report has been updated. Typically, this will happen when you send a reply or add additional information to the initial bug report.
- Awaiting your reply: The ticket is pending review by our team. A bug report will remain pending until it’s updated or marked as solved.
- Solved: The bug report has been handled. Our team has recorded the bug in our internal bug and issue tracker. Please note this does not mean you will see the bug fixed in the next update, but has been recorded and prioritized accordingly.
https://flightsimulator.zendesk.com/hc/en-us/articles/360014232420-Zendesk-Bug-Reporting-FAQ