FS 2024. New install keeps CTD

User Support Hub Crashes (CTDs)
1

Hello Simmers

Todays date = 31-03-2024
Yesterday, I bit the bullet and bought the standard version of FS 2024 (I debated the deluxe version - glad I didnt now!). That X-Box app declares that I have played it for 1.4 hours! That’s JUST all the attempts that I have made at trying to even get it started. Every (almost) time it reaches around 12 - 14 % of “Activating Packages” it simply freezes for several seconds before a CTD. I said ‘almost’ above - that’s because a few times it’s done the same thing when it reaches about 6% of “Loading Languages”.

I spent many hours reading and trying many suggestions - all the usual Re-Boots, Repairs, Resets, Uninstalls & Reinstalls. A couple of times I manually deleted the Packages folder and then did a Repair. I have disabled the “start apps in full screen” (in that X-Box thingy). etc. I tried several more times between 07:30 and 09:00 this morning.

If anyone can suggest something that I haven’t tried, I will much appreciate it. I will try it and keep all my fingers and toes crossed. My thanks in advance for any possible solution that may come my way.
I have seen many youtube reviews, so it would appear that SOME simmers have been lucky.

Is this what I paid £69.99 out of my old age pension for? I will not repeat here what words I am thinking right now. . . .

For the record; I decided to keep FS 2020 on my C drive, for the time being, just in case!

My PC spec’s = i9 14900KF; 64 GB system RAM; C drive is a 2TB M.2 (2x 1TB backup M.2 drives and 1 olde fashioned mechanical 1TB); MSI RTX 3080Ti - 12 GB. I still have about 700GB space on the C drive.

EDIT: I forgot to mention that my internet is full fibre @ 520Gbs

Many thanks in advance
Glenn

2

So I have lost count how many times I have tried to get it started just today. At one point my eyes lit up and for a brief moment I thought I migh be getting somewhere - it actually got to 43% loading sim objects - I was really getting excited, but then, OH DEAR CTD yet again. All subsequent attempts have reverted to around 12% befoe CTD. I unistalled it at one point and tried installing on one of my other M.2 drives, but nothing changed. Currently waiting for it to reinstall back on the C drive. . . . .

3

Hi @GlennAir1953

We’ve moved your topic from the Discussion Hub > General Discussion category to the User Support Hub > Crashes (CTDs) category as this is the best place for your topic.

We have a number of articles on our Zendesk Portal that may be helpful for the issues you are facing:

If you’re still struggling, you can also contact our Customer Support team by creating a ticket on the Zendesk Portal.

Thanks
The MSFS Team

4

I have read reports that having HDR enabled will cause CTDs. I don’t have an HDR monitor so I can’t confirm it.

5

Btw - I have HDR10 turned on since day one and no CTD.

1 Like
6

This link is from the Support tab at the top of the forum page.
https://flightsimulator.zendesk.com/hc/en-us/articles/360015760660-How-to-troubleshoot-download-Installation-issues

If this doesn’t help, there are more articles there that may.

7

Thanks for the tip, but my monitor does not support HDR either.

8

Was only one in there that I hadnt tried (Repair Gaming Services) which unfortunately didnt improve matters. Thanks for the link anyway.

I now have a ticket open with them - anyones guess how long it will be before I get an answer!

9

WOOOO bloody HOOOO! So after countless hours searching, reading, rebooting, restarting and goodness know what else I FINALLY got it installed and running. So what did it, I hear you ask? I’m not sure which one it was (cos I un-installed them all in one go - wasnt keen on doing one at a time); Un-installed these:- MSI Afterburner, River Tuner, Intel Tuner, and from FS2020 ORB X Central. Done a reboot. And VIOLA! Now to have a bit of a fly around and see what happens. . . . .

1 Like
10

I keep getting crashes starting the first SU2 build, now with the latest one I still continue to experience the crash, as soon as loading ends and I press “Start” button on the bottom right corner. Problem seems to be ntdll.dll file. Here isthe crash log from Event Viewer:

Faulting application name: FlightSimulator2024.exe, version: 1.4.9.0, time stamp: 0x00000000
Faulting module name: ntdll.dll, version: 10.0.26100.3624, time stamp: 0x01de64ae
Exception code: 0xc0000374
Fault offset: 0x0000000000115f55
Faulting process id: 0x2E64
Faulting application start time: 0x1DBA324FAC5F8E7
Faulting application path: C:\Program Files\WindowsApps\Microsoft.Limitless_1.4.9.0_x64__8wekyb3d8bbwe\FlightSimulator2024.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: c3a719b1-ce98-4138-a7ab-4635f049e880
Faulting package full name: Microsoft.Limitless_1.4.9.0_x64__8wekyb3d8bbwe
Faulting package-relative application ID: App

And Windows Error Reporting:

Fault bucket 1265195073177844137, type 5
Event Name: MoAppCrash
Response: Not available
Cab Id: 0

Problem signature:
P1: Microsoft.Limitless_1.4.9.0_x64__8wekyb3d8bbwe
P2: praid:App
P3: 1.4.9.0
P4: 00000000
P5: StackHash_8111
P6: 10.0.26100.3624
P7: 01de64ae
P8: c0000374
P9: PCH_4E_FROM_ntdll+0x000000000015CB14
P10: 

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.1983154d-5dad-42b3-95ab-c9a34c773065.tmp.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.da826fa0-2de8-453c-857d-e7ff762975d0.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.4aab2ceb-249b-4e6d-ac12-0ad5b77e2e93.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.89b58560-80f4-4717-a62a-be263f6ee666.tmp.txt
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.f7fc9c4e-7177-4255-8e24-4b3e2b022475.tmp.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Microsoft.Limitl_abdbfd89164089fdbb721d8b5a417e1f994ccb_c371b1df_2b8cdf0a-9c6a-4758-ad27-d81a52fbe272

Analysis symbol: 
Rechecking for solution: 0
Report Id: c3a719b1-ce98-4138-a7ab-4635f049e880
Report Status: 268435456
Hashed bucket: 97584bf2ab8c1036318ee0373c56f9a9
Cab Guid: 0