Less than a week ago I bought the FS2020 from the microsoft store. I downloaded the standard version.
I encountered a problem when starting the game that has no explanation, I have already seen the case with XBOX support (Case # 1518884322) they checked my configuration, installation, updates and found no problem on my pc to run the simulator. Their last answer was to ask for a refund.
I have updated all the PC drivers and motherboard bios, created users on local account, created a partition on the hard drive and installed the simulator. The result is the same.
What else can I do? I attach pictures and video of what is happening.
Hace menos de una semana compre el FS2020 en la tienda de microsoft. Descargue la version estandar.
Encontre un problema al iniciar el juego que no tiene explicacion, ya he visto el caso con el soporte de XBOX (Caso # 1518884322) revisaron mi configuraciĂłn, instalaciĂłn, actualizaciones y no encontraron algun problema en mi pc para correr el simulador. Su ultima respuesta fue que pidiera un reembolso.
He actualizado todos los drivers del PC y el bios de la placa madre, he creado usuarios en cuenta local, he creado una particion en el disco duro e instalado el simulador. El resultado es el mismo.
Que mas puedo hacer? adjunto imagenes y video de lo que sucede.
|Procesador|Intel® Core™ i5-10400 CPU @ 2.90GHz 2.90 GHz|
|RAM instalada|32.0 GB|
|Tipo de sistema|Sistema operativo de 64 bits, procesador x64|
I have an EVGA Nvidia GTX1050Ti card with the latest 461.72 driver.
The antivirus is disabled, I found an error in the event viewer.
Log Name:Application
Source: Application Error
Date: 02/27/2021 12:37:16 a. m.
Event ID:1000
Task category:(100)
Level: Error
Keywords:Classic
User: Not available
Device: DESKTOP-OLTMTGM
Description:
Application name with errors: FlightSimulator.exe, version: 0.0.0.0.0, timestamp: 0x6027b4a3
Buggy module name: ucrtbase.dll, version: 10.0.19041.789, timestamp: 0x2bd748bf
Exception code: 0xc0000409
Error offset: 0x0000000000000007286e
Process identifier with errors: 0x6220
Application start time with errors: 0x01d70cca6bdac54e
Path of the application with errors: C:\Program Files\WindowsApps\Microsoft.FlightSimulator_1.13.16.0_x64__8wekyb3d8bbwe\FlightSimulator.exe
Path of the module with errors: C:\WINDOWSystem32\ucrtbase.dll
Report Identifier: 7ee7a63a-54bd-4084-b94d-38e6a8ea18e6
Full name of package with errors: Microsoft.FlightSimulator_1.13.16.0_x64__8wekyb3d8bbwe
Relative application identifier of the buggy package: App.
XML de evento:
Solution
A question: - Have you installled the English Language Pack ???
( not change the language, only installed English Language Pack is necessary (united state) )
Latest one I remember with same c0000409 & ucrtbase.dll was:
Hi, I was going to tell you about the US Language pack as it worked for me, Congrats! It’s disappointing that the advice is not included in the Zendesk, lots of people have had the same problem
It also is present during installing - but - there’s a bug. In order to display that the pack is required, the pack must be installed first. Catch-22.
For me, after two days of enabling/disabling the 50+ programs I had running under “Startup Apps” one by one, I found that it was related to running the Seagate Toolkit program for my Backup Plus Hub drive. Disabling it in “Startup Apps” allowed me to launch Flight Simulator again.
