Game crashes if USB device is disconnected

I went on my very first 300 mile flight and halfway through the flight I decided to watch YouTube from my phone while the plane was flying on autopilot. Well I unplugged my headphones from my PC so I could connect them to my phone and yeah, the game froze and after a minute it just shut itself down…

The game also crashed once before when I was in the menu choosing aircraft, went to get something to eat and when I came back the game had crashed.

Please work on stabilizing the game more. The graphics and everything is incredible in the game but it’s really annoying if the game crashes before you get to land (after you’ve done like a 40 minute flight)…

Ryzen 7 2700X
EVGA RTX2070
32GB RAM
Windows 10 version 19042.450

Latest nvidia drivers installed (452.06)

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The game just crashed again while I was changing weather settings before even getting into the game… This is a bit ridiculous.

I even put the graphic settings to 1920x1080 and low graphics.

I bought the most expensive version of the game and I really don’t want to get a refund…

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Yep…

Sometimes my machine randomly disconnects some USB device, and boom, FS is instantly frozen.

Not acceptable… Needs a fix pronto. Can’t believe nobody in six months of alpha and beta test had this issue. Not ok.

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Seconding this. I was able to replicate this twice by plugging in a device as well; it seems to be any change in input configuration, not only adding a stick.

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it doesnt’t happen at the alpha version.

Here too and it may be reproduced:
Disconnecting / connecting USB headphone makes MFS2020 to crash to desktop with no message box and no event logged…

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Yep, I submitted a bug report a few days ago and got a response that they knew about it and were working on a fix.

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Any USB device or even bluetooth device that connects or disconnects while the sim is running will cause it to crash. If this wasn’t happening in alpha/beta test client, makes me wonder what all changed right before release. I’ve been logging all the bugs I find into Zendesk so far and just hoping they fix them.

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@PablodNinja this could be partly useful to you.
I know this doesn’t fix the issue but if it’s crashing whilst your away maybe its turning usb devices off you could try checking if usb selective suspend setting is set to disabled.

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@DORRAGER

Thanks, I’ll give this a shot, I had disabled a similar function elsewhere in settings, but this one was set to enabled, if it works, I owe you a beer! Thanks.

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Hope it helps.

“Sounds good, doesn’t work”, unfortunately :frowning:
Using an xbox360 wireless controller along with a generic usb receiver. The controller will go into sleep mode(or simply shuts down after a while of non-usage), sending the game into oblivion. No error messages whatsoever.
Would really like a fix.

It definitely needs a fix, but your just gonna have to work around it as said above if a wireless controller turns off it will cause a sim crash my suggestion will only help with wired controllers.

Yesterday, I was flying for a while with my controller, and my Bluetooth mouse went to sleep. When I woke the mouse up, got immediate crash :cry:

Note this bug was already there in Beta

Hope they will fix it wiith high priority, really frustrating :cry:

Actualy, MSFS is a very good USB connection tester.
I have had the ocational USB disconnect, for a long time. With MSFS I found the culprit. It was a cable to my hub. Abother cable in and now it’s stable as a rock.

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I have found the same issue, I have two computers hooked up to KVM so they share keybaord and mouse, when I switch from the PC running to MSFS2020 to the other one, MSFS2020 freezes and/or crashes.

An expensive USB tester but at least it does something I guess :upside_down_face:

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Today my games has not crashed, even though my xbox controller got disconnected. I played for a good hour until i crashed the plane on my own(so no technical issue).
Anyone else experienced this? Was there some update to the game i’m not aware of?

Sad to report it did not. Was a solid suggestion tho, thank you. I guess I just have to sit out waiting on the patch. Every time I get into a good flight, boom dead. Really frustrating.

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So, mystery solved… my random usb drop, its my mouse… frayed USB cable.

For all I know your fix works perfectly for people with all good wires. Its funny because it doesn’t effect the behavior of the mouse because the wire only binds for an instant… by the time it starts, its already resolved, but Windows plays the sound, and MSFS has already had a heart-attack about it.

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