GameInput Service causing power shutdown in-game

User Support Hub Crashes (CTDs)
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Are you using Developer Mode or made changes in it?

Dev mode on for fps monitoring, no modification otherwise

Have you disabled/removed all your mods and addons? If the issue still occurs with no mods and add-ons, please continue to report your issue. If not, please move this post to the User Support Hub.

mods and add-ons not disabled, everything was working fine until a few days ago

Brief description of the issue:

My PC goes full power shutdown while in-game. Event viewer System logs list several error entries, all for GameInput Service. First entry states “The GameInput Service service terminated with the following error:
The compound file GameInput Service was produced with a newer version of storage.”
subsequent entries are attempts of GameService to restart, to no success

Detailed steps to reproduce the issue encountered:

launch the game, start a flight, power shutdown will trigger after some time

Many issues may be due to an outdated graphics card. Please state your Graphics Card Driver Manufacturer (NVIDIA, Intel, AMD) and Version (Learn how to find your current graphics card driver version):

AMD Radeon 7900 XTX drivers up to date

PC specs and peripheral set up:

AMD 7800X3D AMD Radeon 7900 XTX 32GB DDR5 6000Mhz Win10 Thrustmaster T16000m pack

If on PC, Fault Bucket ID - Instructions here - Please type in just the Fault Bucket ID # rather than a screenshot for privacy reasons:

no fault bucket ID for the System error entries

Build Version # when you first started experiencing this issue:

Windows 10 Home 22H2

One last thing here, I have noticed on my services list that I have two GameInput Service, one in automatic, one in manual (trigger start). Could this be a conflict between two versions sitting next to each other?

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Yep, having two versions of GameInput Service installed can cause conflicts. I recommend uninstalling the older version.
This should help avoid any potential issues.
https://www.reddit.com/r/WindowsHelp/comments/18bb6e0/comment/kcw2mem

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Thank you for this report. We’ve moved your topic into the User Support Hub.

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If you are not sure if your issue is a bug or need further input from the community, please use the User Support Hub category. If the community can replicate your issue, first search the Bug category to see if there’s an existing topic. If it already exists, contribute to that report. Duplicate bug reports will be closed.

If you believe it is a new report and no duplicate exists, then create a new bug topic using the provided topic template.

All issues caused by or involving third-party addons/mods should be reported to the third-party developer. Assure that no addons/mods are used when reporting issues in Bug Reports.

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Hi @TenPatrol many thanks for your feedback, I’ve followed the instructions you provided in the Reddit thread and can now confirm only one GameInput service shows up.

I also have two Gaming Services listed, would it be the same story here? I should only have one? They both show the same path FYI

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These two gaming services need to be active as both are default for the Windows system. Since F1 is starting soon, I may not be able to respond for a while :wink:

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