GPU doesn’t work

User Support Hub Aircraft & Systems
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1

ISSUE DESCRIPTION

Description of the issue: The GPU is not attached to the aircraft. Therefore the « external power » is not functional so I can’t start the aircraft while I’m on ground.

FREQUENCY OF ISSUE

How often does this occur for you (Example: Just once, every time on sim load, intermittently)?

Every time I want to start a flight in an airport at a gate

REPRODUCTION STEPS

Please list clear steps you took in order to help our test team reproduce the same issue:

  1. Start a flight in A320NEO (I think other aircraft have the same issue) at a gate in any airport

  2. The gpu is not connected and the external power button not indicate « available » and doesn’t work

YOUR SETTINGS

If the issue still occurs with no mods and add-ons, please continue to report your issue. If not, please move this post to the User Support Hub.

What peripherals are you using:

[PC Only] Are you using Developer Mode or have you made any changes to it?

[PC Only] What GPU (Graphics Card) do you use?

[PC Only] What other relevant PC specs can you share?

MEDIA

Please add a screenshot or video of the issue occurring.

2

Try going into the ATC window, connect to Ground Services, and request a ground power unit. See if once it arrives the button shows Avail.

1 Like
3

Yes but ATC needs electric power to function

4

Turn on the batteries.

2 Likes
5

Alternatively, you can turn on both batteries, perform the APU Fire Test, enable the APU, wait 3 seconds, then start the APU. Once the APU is started enable the APU Bleed.

6

So I did that yesterday and it doesn’t work the batteries and the APU doesn’t turn on

7

While in the A320Neo V2 cockpit, check the EFB on the left side. Click Ground → Toggle GPU.

8

I have already do that but it also doesn’t work

1 Like
9

Ok so I retest that and finally its functioning

10

Great. Did “Toggle GPU” work for you?

11

Moved to User Support Hub since not SU4 related.

12

Yes it also work properly

1 Like