Graphics device error

User Support Hub Crashes (CTDs)
, , ,
1

Hi

I’ve been using FS2020 for almost 5 years now with hardly any issues.

Lately, however, I encountered a Graphic Device Error (DXGI_ERROR_DEVICE_HUNG) - see attached screenshot.

Strangely it occurs only when I fly in a specific area - the north-western shore of Nova Scotia, Canada (waypoint EBKID). In all other places everything is fine, however when I approach the area or start in mid-air anywhere between EBKID and EBONY - I get the error followed by a CTD.

Here’s what I tried so far:

  1. Updating my NVidia driver
  2. Running the simulator in SAFE MODE with no add-ons (e.g. AIG TC, MapEnhancement, AIFlow/AIGround)
  3. Removing all add-on scenery

Nothing works.

Since it does not happen anywhere else, I suspect it is not a HW issue, however I removed all add-ons and the problem persists…

My specs:

CPU: Intel i7 12700kf

Motherboard: MSI B660M-E

RAM: 32 GB DDR4

Graphic card: NVidia RTX 5060Ti

No overclocking, GPU temperature is normal. FS2020 with the latest updates.

I’m lost since this error is usually related to HW failure, however it is reproduceable, which might point to an application problem.

Any ideas?

Thanks

Al

FS2020 Error
FS2020 Error877×704 67.2 KB
2

Right-click the taskbar and open the Task Manager. On the performance page, you should have a temperature reading for both the CPU and GPU. On the bottom left, go to Settings and check the Always On Top option. Now launch the sim and see if the GPU temp spikes. If it does, this could be your problem. If so, pull the GPU from the case and make sure the fans and heat exchanger are clean.

3

There is a long thread regarding this error, just search for the 0x887… number. There are a lot of measures you can try.

4

you are on MSFS 2020, so do you have the Canada World Update installed? if so, maybe uninstall it, reboot, and see if the issue remains? Then reinstall it and try again?

And the usual: clear Rolling Cache? Remove everything from Community Folder?

6

Hi

Thanks, guys.

It’s no a heating issue. The GPU temp is fine and I get the error if I start the flight there.
I’ve been flying in Canada for some time now with no issue. It is definitely related to some specific spot, but I have no idea what.

I’ll try to uninstall and reinstall the Canada WU. Maybe it’ll help.