Help desperately needed on an install

Try checking the windows event viewer logs. Press windows start button on the task bar, type “event viewer” and open that, then go to Windows Logs > Application and look for rows listing errors with MSFS. If you see any red errors that relate to MSFS, click on it once to open the details and check the ‘faulting module name’ and ‘error code’. It may give us a clue as to what is causing the issue