Out of curiosity, how many Zendesk requests did you file since the release of the game? I’m curious to see how much it’s used.
Personally, I’m at 32.
If you’re wondering what this Zendesk is, basically it’s a handy tool that lets you not only report bugs and issues in a way that can be easily tracked by the developers, but also request features and provide feedback. You can find it here:
3 so far.
The iceland airport that caused CTD in original release, taxiway guide not working properly at small airport bug, and the floating external camera issue.
At 32 you are a champ and I bow to you Abriel. I’ve done only two so far (I know I should do more). I was definitely going to file another report about the trackir pause issue but the devs fixed it before I had a chance to make the report
I have done 8-10 and always get a very nice email thanking me for submitting. But it seems that very few of the bug reports have made the “fixed” list.
It almost seems as if their software check-in and build system/process has some flaws. Things that were fixed during the alpha/closed beta phase are now problems again.
None, because the devs won’t fix it. They’ll send you a nice canned email response and they either won’t fix it or they’ll take forever to fix it. Typical corporate practice.
I really don’t see any point of even bothering to send one. Let someone else waste their time.
Here’s a handy example of someone who, looking at their post history, prefers to make a lot of noise in the forums calling the sim “garbage” and other niceties, and using big words like “corporate practices” instead of actually caring to see issues fixed and helping achieve that by using the proper tools. Yet, despite believing that the sim is “garbage” and having “given up” over ten days ago, they’re still here to make noise.
Thanks for providing the perfect example of what’s wrong with this community.
Incidentally, the fact that issues aren’t always solved immediately doesn’t mean that they’re not tracked and solved as soon as possible. If you think using the Zendesk is a “waste of time” you, sir, are the problem.
But don’t worry, I and others will happily use our time for your sake as well, ungrateful as you are.
As an alpha tester : more than 40, till the release maybe a dozen and I consider I didn’t fill enough. I know friends with hundred.
Somehow disapointed like a lot of alpha testers when seeing bugs still there for months… New expresssion : « I still zendesk from time to time » and some new vocabulary : « solved » means recorded, « waiting for your reply » means Asobo is waiting for internal reply and not « your »
Inop buttons are a standard of default aircraft in every simulator since the inception of flight simulators. This actually has more working controls than default aicraft in other sims. Study-level aircraft with all of the buttons working were never promised and would massively frustrate the average user.
16 so far. Don’t have much time to fly, happy if I get a flight in each weekend, it has just become a routine; land, shut down, fill out logbook, file my Zendesk tickets for whatever was wrong that flight, done for the day.
Lol, I did not get “waiting for reply” status. I actually replied to the report, saying “listen people, it says it its waiting for a reply, but to what, I’m clueless!”. Then the report went from “waiting” to submitted, because of my message.
Later the report went to solved, although the email said it meant it was moved to their internal list. From that point on you cannot really track the progress anymore. However, one patch later the bug was indeed fixed! This was the track ir pause bug btw.
That user is correct. Same opinion I have, I closed support Zendesk with problems. If you don’t understand why this happened (also to that user) really I’m out of minds. I sent about 12 at release day times and no solutions till this time we all know what they did at end of month received all is Solved. Yes, they didn’t forget to say that this means that they take this as future work and will solve them
and some new vocabulary : « solved » means recorded, « waiting for your reply » means Asobo is waiting for internal reply and not « your »