I can't start the game - again

User Support Hub Hardware & Peripherals
1

I can’t start the game - again.
Is it a joke that I have to completely reinstall the game every few months ???
When trying to run MSFS from a shortcut - it does not work
When trying to run MSFS from Microsoft Store - it does not work
When trying to boot MSFS from XBox - it doesn’t work

Tried everything from this link:
FS2020 does not start - #2 by Hester40MT

and:

  • did not work !!!

What’s (… ugly word) with this program ???
Help me please …

2

What did you do to fix it last time? Reinstall?

Odd, I’ve never had to reinstall the sim, but I have the Steam version.

3

Previously, I also had problems downloading updates, but it always ended up being successful via the XBox or MS Store application. Now I am still in the loop in the MS Store.
I have information that “I have this product”. When I click “PLAY” I go back to the MS Store home page. Over and over again.
I downloaded all the updates, Windows is also up to date.
When I try to: START-> Microsoft Flight Simulator-> More-> Application Settings ----- the system searches for the application but finds nothing (there is a white blank window).

I don’t know if I need to have “Digital Ownership” installed ???
Because if so, then I can’t install it either.
I tried, of course, to log out of the MS Store and XBox, restart the PC and log back in - to no avail.

4

I am trying to uninstall the game now and also to no avail. I’ve been waiting for 10 minutes and nothing is happening.

5

I’ve been struggling for several hours to start reinstalling MSFS. Unsuccessfully.
I uninstalled the Xbox app and now I can’t even install the Xbox - it’s pure madness.

6

After two hours, I was able to download and install the Xbox - which is probably not normal.
But the MSFS simulator cannot be installed.
The installation stops at 0% and after several minutes an error appears: error code 0x00000001

I am asking for further help - my ideas are over

7

Thank you very much to everyone who tried to help me in difficult moments :wink:
After nearly a week of unsuccessful attempts, reinstalling Windows, and many hours spent with Xbox consultants, I was finally able to find a solution to my problems on the Internet.
I will include them here for other people with similar MSFS installation hang issues to take advantage.
Here’s the FIX for anyone in the same boat as me:

  • Open Settings —> System
  • On the left column, choose the Storage tab then choose “Change where new content is saved”
  • Change “New apps will save to:” to whatever drive you want (in my case, M: Drive)
  • START → SETTINGS → APPLICATIONS. For this app: Microsoft Store, XBox, Game Services, Application Installer → perform an action - RESET
  • Wait 2mins, then restart the PC (???)

Microsoft Store has now created the required folders for Xbox app to use.
Repeat steps 1 to 3 to change your location back to default if you wish.