I’ve just finished building a new gaming PC - 9950X3D, 64GB 6000 CL30 RAM paired with a MSI Ventus 5090. Nothing is overclocked on the CPU/RAM side and the issues occur with or without EXPO. Unfortunately, I’m getting game crashes consistently in some titles and I’m trying to identify if this is a hardware or software fault.
In MSFS 2020 I get a the dreaded 0x887a0006 dxgi_error_device_hung crash when running in DX12 mode unless I limit the cards GPU clock to less than 1950Mhz.
MSFS 2020 runs without issue in DX11 and the GPU can run at 2800Mhz without a crash.
In MSFS 2024 the game will crash unless I down clock the card to less than 1700Mhz. I note there’s no option for DX11 in 2024.
I can run 3D Mark benchmarks with great scores, although occasionally on a DX12 test (Timespy for example I get an error that 3DMark was not granted full screen access and the test stops.
I can run Furmark for hours without error or artifacts.
The 5090 is water cooled and never runs warmer than about 45degrees. It is however boosting to over 2800Mhz when under load. Not sure if this is normally…
I’ve tried every driver release relevant to the 5000 series. Results are largely the same.
So my question is, given the above symptoms, is this likely a driver/software issue or is it possible the card actually has some kind of fault? I’m note sure what else I can try to test. Happy to send the card back, but given its running DX11 perfectly fine, and isn’t crashing when under clocked, I’m not sure if its probably more likely a driver issue.
Unfortunately, there isn’t enough information provided to diagnose the issue. If you suspect the graphics card, your best bet is to create a new thread in MSI’s official Gaming Graphics Cards forum – that’s what I would do: https://forum-en.msi.com/index.php?forums/gaming-graphics-cards.123/
If you do decide to post there, be sure to include, without being asked, a full hardware list, your BIOS version, Windows version and the exact driver versions you’re using.
Also attach your full DXDIAG report file so others can see your system details and any logged errors.
Thanks for the advice - I’ll check out that website. I’m interested to hear if anybody else is experiencing similar issues. A google search of this error leads to plenty of hits and threads, including two long threads here going back several years.
I’ve got a MonTech Titan 1200W. Now that I think about it, I’m using the power supplies 12V 2x6 cable, as that seems like the appropriate one to use. The card came with the adapter that converts 4 x PCIE cables into a single 12 pin cable…I wonder if there is any advantage to using that? Personally I figured the PSU supplied single cable was a better choice…
If you’re looking for help or want to know if others here are experiencing similar issues, we still need the information I mentioned in my first reply - full hardware specs, BIOS version and settings, Windows version, driver versions, and your DXDIAG report. We’re not going to guess what’s wrong without proper details.
My RTX 4090 also came with the included adapter, but I didn’t use it. My power supply - an MSI MEG Ai1300P - has a dedicated cable specifically for 40XX and 50XX series GPUs and that’s the one I used to connect the graphics card to the PSU.
I have an MSI 1200w psi for my Zotac RTX 5090 and it also came with a 4 to 1 power adapter. Tried to use the single 16 pin cable supplied with the psu. Would not work. Went back to the 4 to 1 adapter supplied by Zotac and it works perfectly.
I think the best way to diagnose that and at least pin-point if the GFX card has a fault, is borrow or install an older gpu temporarily. (Appreciate getting hold of a spare 5090 will be tricky), or try your 5090 into someone else’s system. Or, as others have suggested - try alternate power supply.
Thanks for the feedback guys. I reached out to the retailer yesterday who said it sounds like a hardware fault and to send it back to them for testing… For what its worth, I was watching power supply and draw pretty closely but the card was easily sucking in its max 575 watts and voltage without issue … the crash usually occured in the menu system of MSFS 2024 when there wasn’t any real load on it. Odd.
Like @SpadeyChops mentioned, I tried to get a hold of a 5090 to test in the system without success. Will see what the retailer comes back with.
Check out SU3 beta – they’ve really improved the performance and I’m pleasantly surprised. I’m testing SU3 with the latest NVIDIA driver – I only installed the driver and PhysX, skipped the NVIDIA App.
Im in Australia mate so Microcentre is hard to get too
Ill see what the retailer says. To be honest i dont think the card is the problem. Theres just too many people having the same issue with different hardware… i feel its got to be a driver/software issue. Its judt unfortunate that Asobo dont appear to care. Their info page on the subject is out of action and.to the best of my knowledge theyve never attempted to bug fix this recognised bug
Be careful with the 5090 and power cables. It maxes out the connector nvidia specified and if the wires aren’t loaded evenly there can be overloads on individual pins which cause melting connectors and fire danger.
I tried the 16 pin cable supplied with my new MSI 1200W psu on my Zotac Solid 5090 and it would not boot so I am sticking with the 4 to 1 adapter Zotac supplied with the GPU. It works well.
I also have an MSI power supply that came with a dedicated cable 600W 16pin for my RTX 4090 and it works without any issues. If your GPU didn’t boot with the dedicated cable, then something is definitely wrong - most likely, the cable wasn’t fully seated either in the PSU or the GPU. When I connected the cable to my GPU, I clearly heard a click, indicating it was fully and securely inserted. It’s easy to assume it’s connected when it’s not all the way in.
