Using the template below will greatly help the team reproduce the issue and ease the process of fixing it. Before posting, search for an existing report. If you are not sure it’s a bug, please first report in User Support Hub.
2 tags are required - add them in the tag section next to the title above:
Feel free to delete this quote section after adding your appropriate tags.
ISSUE DESCRIPTION
Description of the issue: 2 Issues
2020: Get the Xbox loading screen and just goes black screen from then, removed community folder, rebooted still an issue. Uninstalled, reinstalled still the same issue. Kill program from task manager and now says its still running unless I reboot.
2024: Same issue with getting passed loading screen then black screen. Uninstalled, reinstalled will get to the menu but no maps loading on the menu or in flight planning/missions, continue to flight and it goes black screen.
[PC Only] Did you remove all your community mods/add-ons? If yes, are you still experiencing the issue? Yes from 2020
FREQUENCY OF ISSUE
How often does this occur for you (Example: Just once, every time on sim load, intermittently)? Every time I launch since passed last weekend
REPRODUCTION STEPS
Please list clear steps you took in order to help our test team reproduce the same issue:
- Reboot
- Reinstall
- Cleared Community folder/Fresh install with nothing in there
YOUR SETTINGS
If the issue still occurs with no mods and add-ons, please continue to report your issue. If not, please move this post to the User Support Hub.
What peripherals are you using, if relevant: Nothing special right now, just a Red Dragon keyboard and Razer Naga
[PC Only] Are you using Developer Mode or have you made any changes to it?
No
[PC, MSFS 2020 Only] Are you using DX11 or DX12? DX12
[PC Only] Many issues may be due to an outdated graphics card. Please state your Graphics Card Driver Manufacturer (NVIDIA, Intel, AMD) and Version: NVIDIA 572.83
[PC Only] What other relevant PC specs can you share?
| OS Name | Microsoft Windows 10 Home |
|---|---|
| Version | 10.0.19045 Build 19045 |
| Other OS Description | Not Available |
| OS Manufacturer | Microsoft Corporation |
| System Name | STEVE-PC2 |
| System Manufacturer | NZXT, Inc |
| System Model | System Product Name |
| System Type | x64-based PC |
| System SKU | NZXT BLD |
| Processor | AMD Ryzen 9 5900X 12-Core Processor, 3701 Mhz, 12 Core(s), 24 Logical Processor(s) |
| BIOS Version/Date | American Megatrends Inc. 4021, 8/9/2021 |
| SMBIOS Version | 3.3 |
| Embedded Controller Version | 255.255 |
| BIOS Mode | UEFI |
| BaseBoard Manufacturer | ASUSTeK COMPUTER INC. |
| BaseBoard Product | ROG STRIX X570-E GAMING |
| BaseBoard Version | Rev X.0x |
| Platform Role | Desktop |
| Secure Boot State | Off |
| PCR7 Configuration | Elevation Required to View |
| Windows Directory | C:\Windows |
| System Directory | C:\Windows\system32 |
| Boot Device | \Device\HarddiskVolume1 |
| Locale | United States |
| Hardware Abstraction Layer | Version = 10.0.19041.5553 |
| User Name | STEVE-PC2\steph |
| Time Zone | Eastern Daylight Time |
| Installed Physical Memory (RAM) | 32.0 GB |
| Total Physical Memory | 31.9 GB |
| Available Physical Memory | 17.7 GB |
| Total Virtual Memory | 71.9 GB |
| Available Virtual Memory | 53.5 GB |
| Page File Space | 40.0 GB |
| Page File | D:\pagefile.sys |
| Kernel DMA Protection | Off |
| Virtualization-based security | Not enabled |
| Device Encryption Support | Elevation Required to View |
| Hyper-V - VM Monitor Mode Extensions | Yes |
| Hyper-V - Second Level Address Translation Extensions | Yes |
| Hyper-V - Virtualization Enabled in Firmware | Yes |
| Hyper-V - Data Execution Protection | Yes |
MEDIA
Currently 2024 is uninstalled just trying to get 2020 working so all you get is a black screen