Well then yes, it sounds like you do have a problem with it. There is another thread regarding Honeycomb customer service (link here) and I’m sad to say the response has not been good. It seems your best approach may be to contact them by phone or Zendesk. If it were me, I’d be persistent on the phone.
Fortunately for me at least, my Alpha and Bravo have so far performed flawlessly but I am very troubled by the number of folks who can’t seem to get support from them.
Good Luck and maybe you can join the thread I linked and keep us posted on the outcome. There are many of us with Honeycomb products and I’m sure we are all hoping for good outcomes regarding warranty and customer service response.