Jetways Airborne and move with changing zoom

SpeedbirdTen · November 27, 2024, 5:56am

ISSUE DESCRIPTION

Description of the issue: Jetways Airborne and move with changing zoom. See video

ICAO, coordinates, or specific location: KLAX

[PC Only] Did you remove all your community mods/add-ons? If yes, are you still experiencing the issue? Yes

FREQUENCY OF ISSUE

How often does this occur for you (Example: Just once, every time on sim load, intermittently)? Always

REPRODUCTION STEPS

Please list clear steps you took in order to help our test team reproduce the same issue:

Land at KLAX, taxi to a gate and change the zoom level from external view
It also happens when you spawn at a gate.

YOUR SETTINGS

If the issue still occurs with no mods and add-ons, please continue to report your issue. If not, please move this post to the User Support Hub.

What peripherals are you using, if relevant:

[PC Only] Are you using Developer Mode or have you made any changes to it?
No

[PC, MSFS 2020 Only] Are you using DX11 or DX12?

[PC Only] What GPU (Graphics Card) do you use?
4090

[PC Only] What other relevant PC specs can you share?
7800X3D 32 GB DDR5 ram

MEDIA

Please add a screenshot or video of the issue occurring.

See this video…

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Do you have the same issue if you follow the OP’s steps to reproduce it?
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CopperNu · November 29, 2024, 12:58pm

I’ve seen the same issue, and it affects all kinds of jetways.
Tested with default airports, but also with payware (ORBX ESSA, Gaya LOWW,…).
It seems like some sort of LOD handling is broken and causing movement of the jetway objects once connected every time the LOD changes.

It doesn’t seem to affect jetways in their retracted position, or at least not in the same way.

SpeedbirdTen · November 29, 2024, 1:02pm

Yes that’s what I thought. You can see in my video the zoom level (LOD) causes the movement of the aerobridges. But why would it cause them to be airborne ?

CopperNu · November 29, 2024, 1:09pm

I think there’s two factors:
One is that elevation data seems to be loaded pretty late so some objects end up spawned in wrong altitude.
Another factor is the LOD thing which seems to move the dynamic part of jetways vertically and laterally every time the higher LOD is loaded, probably based on the difference of initial and connected state…

It’s just broken.
And Jetstream LFPO jetways do not work at all (and there’s a river across the apron). So much for the full backward compatibility of the SDK…

SpeedbirdTen · November 29, 2024, 1:11pm

It’s widespread and I’ve seen it at many airports. I wonder what the fix is and whether they can fix it across the program or do they have to individually fix every airport ?

raekillmore · November 29, 2024, 12:06am

My jetways are literally coming from the cloud

amarks1 · December 1, 2024, 7:11am

Do you have the same issue if you follow the OP’s steps to reproduce it?
• Yes

Provide extra information to complete the original description of the issue:
• Impacts Aerosoft sceneries with jetways too-eg. EBBR Brussels.

If relevant, provide additional screenshots/video:
•

AirBadger86 · December 1, 2024, 3:24pm

Do you have the same issue if you follow the OP’s steps to reproduce it?
• Yes

Provide extra information to complete the original description of the issue:
• Easily reproduced at all sceneries mentioned in this thread, such as EBBR/Brussels by Aerosoft

If relevant, provide additional screenshots/video:
•

PilotJedi668 · December 1, 2024, 7:50pm

It might be a thread timing issue.

Objects are maybe drawn late, after the zoom level has changed. So they appear at the old zoom location on the screen.

I’ve seen jetways loaded in full detail last, only when the camera gets really close.

One trick is to fly around the airport with the free cam at rudder height, with an eye on task manager network speed.

There are bursts of stream data as you get close to new objects. Eventually the cache fills up with everything you need, network traffic is almost zero and the GPU has what it needs to draw a complete frame.

My 1080TI has 11GB of VRAM, some users say you need more.

In other words, download the entire airport first.

SpeedbirdTen · December 1, 2024, 11:54pm

I have a 4090 and I have this problem.

Why should we have to do this ? This a problem with the program.

Flyinion · December 2, 2024, 2:06am

Do you have the same issue if you follow the OP’s steps to reproduce it?
• Yes

Provide extra information to complete the original description of the issue:
• I’m on Premium Deluxe and have noticed this at many handcrafted airports or MSFS2020 WU airports that have come across. I’ve seen it so far at EGLL (which also has missing terminals), KSFO, KATL, KLAX so far and possibly a few others I’ve forgotten. Tried clearing caches, StreamedPackages, and Scenery Indexes folders.

If relevant, provide additional screenshots/video:
•

CopperNu · December 2, 2024, 3:56pm

This is not the solution. It happens with any airport, even airports in the Community folder, neither should I require to do anything for jetways not to randomly being displaced.

It also has nothing to do with VRAM, not sure why you are bringing that up.

TR4PI4L · November 29, 2024, 10:07pm

Using the template below will greatly help the team reproduce the issue and ease the process of fixing it. Before posting, search for an existing report. If you are not sure it’s a bug, please first report in User Support Hub.

2 tags are required - add them in the tag section next to the title above:

One for iteration (msfs-2020 or msfs-2024)
One for platform (ms-store, steam, xbox, or xcloud)

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ISSUE DESCRIPTION

Description of the issue:
I just started in Sydney . Plane was at Gate 6. Broken jetways or hanging in the air.

ICAO, coordinates, or specific location:

[PC Only] Did you remove all your community mods/add-ons? If yes, are you still experiencing the issue?

FREQUENCY OF ISSUE

How often does this occur for you (Example: Just once, every time on sim load, intermittently)?

REPRODUCTION STEPS

Please list clear steps you took in order to help our test team reproduce the same issue:

YOUR SETTINGS

If the issue still occurs with no mods and add-ons, please continue to report your issue. If not, please move this post to the User Support Hub.

What peripherals are you using, if relevant:

[PC Only] Are you using Developer Mode or have you made any changes to it?

[PC, MSFS 2020 Only] Are you using DX11 or DX12?

[PC Only] What GPU (Graphics Card) do you use?

[PC Only] What other relevant PC specs can you share?

MEDIA

Please add a screenshot or video of the issue occurring.

[END OF FIRST USER REPORT]

For anyone who wants to contribute on this issue, Click on the button below to use this template:

Do you have the same issue if you follow the OP’s steps to reproduce it?
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Provide extra information to complete the original description of the issue:
•

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•

beekdo · November 23, 2024, 8:33am

Using the template below will greatly help the team reproduce the issue and ease the process of fixing it. Before posting, search for an existing report. If you are not sure it’s a bug, please first report in User Support Hub.

2 tags are required - add them in the tag section next to the title above:

One for iteration (msfs-2020 or msfs-2024)
One for platform (ms-store, steam, xbox, or xcloud)

Feel free to delete this quote section after adding your appropriate tags.

ISSUE DESCRIPTION

Description of the issue: In free flight, Loaded default A330-300 at a gate and connected the jetway. It connected fine, but the jetway has all kinds of strange poses when panning around in external camera.
Also while I was walking around the plane while it was still cold and dark, another AI plane parked (737) and basically went inside my parked A330. All the usual ground services also got activated.

Some example screenshots are attached.

ICAO, coordinates, or specific location: EHAM

[PC Only] Did you remove all your community mods/add-ons? If yes, are you still experiencing the issue?
I have no add-ons installed. This is just plain vanilla msfs2024 install.

FREQUENCY OF ISSUE

How often does this occur for you (Example: Just once, every time on sim load, intermittently)? Jetway issue occurred each time i tried it.

REPRODUCTION STEPS

Please list clear steps you took in order to help our test team reproduce the same issue:

Launch MSFS2024 and select free flight
Select A330-300 and EHAM airport gate G4
Connect Jetway via EFB and then switch to external camera and pan around.

YOUR SETTINGS

If the issue still occurs with no mods and add-ons, please continue to report your issue. If not, please move this post to the User Support Hub.

What peripherals are you using, if relevant:
Thrustmaster Hotas

[PC Only] Are you using Developer Mode or have you made any changes to it?
No

[PC, MSFS 2020 Only] Are you using DX11 or DX12?

[PC Only] What GPU (Graphics Card) do you use?
RTX 4090

[PC Only] What other relevant PC specs can you share?
Intel I9-12900k, 64 GB Ram

MEDIA

Please add a screenshot or video of the issue occurring.

[END OF FIRST USER REPORT]

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Do you have the same issue if you follow the OP’s steps to reproduce it?
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•

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Wined2310 · November 23, 2024, 11:10am

Do you have the same issue if you follow the OP’s steps to reproduce it?
• YES. In external view, when panning and / or zooming, the active jetway flips, turns, expands.

Provide extra information to complete the original description of the issue:
• I have GSX installed. Not only happening in EHAM but as well in LOWW from Gaya.

If relevant, provide additional screenshots/video:
•

FSAirliner · November 23, 2024, 10:12pm

Do you have the same issue if you follow the OP’s steps to reproduce it?
• I have the same issue on every standard airport with own aircraft and ai traffic

Provide extra information to complete the original description of the issue:
•

happens at all airports when a jetway is connected and you switch from cockpit camera to external view and back. It happens with and without gsx installed.

If relevant, provide additional screenshots/video:
•

PilotJedi668 · December 2, 2024, 10:31pm

Objects have to be loaded into VRAM (if full it slows down). The jetways seem to load last, when they are in the foreground. So any delay in loading means they might not render for a few frames, by which time the zoom could have changed. Then they could render in the wrong place. It’s speculation, I used to be a developer so I’m trying to think what causes the bug.

CopperNu · December 2, 2024, 10:52pm

That’s it.

But I can confirm that today’s update fixed the issue for the few airports I tried today.