Try sending a screenshot of the marketplace with the owmed tag, should be enough proof to get support
We’ll provide technical support for Xbox purchases without any quibble, it’s just refunds and exchanges that we obviously can’t provide.
As you can see from the replies above, those flight model issues aren’t being experienced by all users (PC or Xbox), so hopefully that’s something that we can help to resolve if you haven’t already got a refund. As you can imagine, we wouldn’t be selling it on Xbox if it was unflyable.
What makes you think we don’t support our existing products? We’ve released nine updates/upgrades for the Hawk T1 since its release a couple of years ago (the last one in late September), and released 25 updates/upgrades for our MSFS aircraft in 2023 alone.
Martyn - Just Flight
10 Likes
i can confirm that with my hardware (TCA airbus captain set) set with linear profiles as stated on JF website i do not see any roll behavior after takeoff, nor propensity to sudden pitch to full deflection. Did U check for stick potentiometers spikes in the sensitivity page?
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Likewise. I use completely linear profiles for stick & throttle for every aircraft in the sim. I find that gives by far the best handling.
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OK…I must have expressed myself incorrectly.
But the fact is that overall flight behavior has changed for the worse. Unfortunately, the fun I had at the beginning with your plane has completely disappeared.
With such a result, even 100 updates wouldn’t have helped.
It’s been sitting in the hangar for a few months now and is no longer flown. That’s just a real shame. And obviously I’m not the only one who sees it that way.
If the current flight behavior is halfway realistic, then I really have to ask myself how the Red Arrows can fly this thing so precisely.
Right now for me it’s like a perfume that looks great but smells bad.
But there is still hope.
3 Likes
What problems do you seem to be having with the Hawk?
I’ve just flown three Mach Loops, which is may usual test flight for mil planes, and it flew beautifully.
If anything, the most recent version is more stable in pitch and doesn’t require trimming as much, which was my main gripe for the earlier versions.
You can even use the tablet to adjust how responsive the aircraft is to pitch adjustments. I’ve found the Hawk to be a joy to fly, but I’ve had it only since November.
I just tried to do this from EGOV. Just to be clear what I was gong to write to you here. I tried FOUR TIMES to even reach the Mach Loop area and crashed before I even get to Caernarfon.
It is totally and utterly awful. I am not going to put myself through it again. I am very happy it is working for you but it is totally unflyable for me to a ridiculous degree. I am sure I am not flying it THAT wrong for it to do this, in this SUDDEN and extreme way.
All my attempts to get any answers from Just Flight via emails and Tickets have been ignored thus far even when I sent them very detailed info and videos of what I am going to write here in short-form lol.
I can’t fly this thing though I really would like to. If I fly super gently, it is JUST about manageable (and feels OK) but overstep the mark by a nano-degree and it does this stuff:
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Around 300-400kts, do an aileron roll. During the roll, pull back the stick a TINY amount (I mean not full back. Like 25%) and it snaps away the opposite direction, scrubs all speed in about 3 seconds, and you fall out of the sky.
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Around 350-400 kts (or less), bank right 90 degrees. Then pull back on the stick to initiate a harder turn (50% back on stick). It instantly banks left 90 degrees (while I’m still holding right stick), flails about, goes into a spin, scrubs all speed and you fall out of the sky.
There is literally no way to do any aerobatic moves any more. I am not being aggressive. I am trying to let the plane breathe and coax it, but it’s like a sudden switch and all of a sudden it’s literally all over the place, rolling left, right, yawing like crazy, losing speed down to <150kts very quickly and you cannot recover it if you were anywhere like under 1000ft AGL. Just NOT fun at all any more.
If this is realistic, in any way, I think we would not have a Red Arrows team alive any more and they definitely would not be allowed to be doing shows anywhere near the public 
- If I pitch for level flight with Trim, the nose down effectiveness is basically negative. I cannot make the nose go down - pushing my stick away from me has no effect at all, like it’s just simply out of range now.
Is NODOBY else seeing these things? All my other planes are OK so I can’t see how its my controls just on this aircraft. This is the first Payware I ever bought for this sim (and let’s face it, it is not a cheap add on) and I would love to love it again, but it’s hard to when she just wants to kill me!
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I just did a quick flight first with version 1.6, that I still had installed. That one behaved very strange, hardly any elevator authority and unexpected buffeting. Then I saw that the current version is 1.9 (released back in September 23, but I was only flying helicopters 
). Did a clean install of this version and another quick flight. Much better handling, no obvious flight model problems. Did a half loop, some ground following and finally a landing. Nothing unexpected. Time to go to bed, otherwise I would have tried to repeat the maneurvers you described …
experiencing much the same here plus a throttle that doesn’t work correctly.
i’l try to explain, the in cockpit VISUAL matches my hotas input, 0 input is 0 visual movement, 50% hotas movement is 50% VISUAL throttle movement, 100% hotas movement is 100% VIsual throttle movement, however, 0% throttle input is 50% engine RPM (ok I get it, it idles at 50% of throttle range). 55% throttle input is 90% engine rpm and any thing past 55% throttle range is 108% engine rpm. No matter if im parked, taxiing, airborne so airflow can’t be a factor. Same with hot and cold, high and low air temps and baro pressures.
Then there is stage 2 Flaps, stage 1 give extra lift and decelleration (im no pilot but its close to what id expect) Stage 2 flaps and someone throws an anchor out the back, it instantly stops forward momentum and you depart flight in a roll to the right or a flat spin.
Then there is the aileron roll, most aircraft rotate around a reasonable central axis when performing an Aileron Roll, this when applied left or righ stick rotates as if it is rolling around the outside of a cylinder, and if lucky wont suddenly yet again right wing stall and depart into a spin or uncontrolable state.
I’m on XBOX and im not a child, I fly many jets for other well respected developers, ive even had REAL LIFE RAF PILOTS who have flown many hours in BAe Hawk say its not right.
I really really really want this to work, its iconic to many UK pilots and simmers.
please please just take a look at the control input range (the piper arrow iii works great) and check the CFD model, something isnt right. isnt right at all.
Im sorry i dont like to moan about someones hard work i really dont, but this is breaking my heart
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Unfortunately, it’s not enough for me to simply say, “I flew the MachLoop and had no problems.”
I have pretty much every military jet this sim has to offer in my hangar. So I can certainly make comparisons.
I always fly the loop the same way. I take off in EGOD, fly a trim lap and then fly to Cross Foxes Inn with 90% engine power. I then enter the loop there. At Corris Corner there is a quick left-right combination, then a roll over a hill before I turn left just before Machynleth to follow the river.
With the Hawk I don’t even have 150 knots left on the clock and I’m about to completely lose control.
The whole thing wobbles and wobbles on all axes.
I have no experience with real military jets. But I don’t know of a single plane in any sim I know, that feels so strange.
I’ll now compare it to the Goshawk from IFT. This one, on the other hand, flies like it’s on rails. And these planes are very similar. So someone must doing something crucially wrong here.
I don’t really care who does it right or wrong.
The Hawk takes all the fun out of it, and that’s all that counts for me.
I’m at a loss as to what to say here. I obviously trust what you’re saying, but my experience seems to be so different that it’s difficult to understand why.
I have a very basic setup with a very old Saitek X52 Pro, linear controls and only default bindings.
However I’ve noticed I’m still on v1.0.8 
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I’ve now downloaded v1.0.9 which I had missed for some reason and tomorrow I’ll do a test flight.
sudden max deflection of the stick on the roll or elevator axis can lead to unpredictable behavior , spins and eventually loss of aircraft control.
This usually does not happen with any other aircraft in MSFS.
the controls feel very precise in the first third of aileron or elevator deflection.
Beyond the first third, the sensitivity spikes up and small yoke increments lead to huge deflections. It takes a little to get used to this but once learned it is a joy to fly.
I don t know if the real Hawk behaves like this but I personally like this flight model.
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Okay I was really curious so I stayed up late and tested v1.0.9. today.
First thing off, the rudder trim is inverted: if you trim right, the aircraft will yaw and then roll left and vice versa. This is wrong and will need to be addressed. The rudder itself is right though.
As for the rest, as @alessandro1972i says, I was able to make it depart controlled flight by putting in some extreme left and right rolls at a lowish airspeed (250kts or so). The plane did snap in the opposite direction of the roll I was commanding.
But I believe I had just entered an accelerated stall followed by a spin. The first time around I flew into the ground, but when I tried it again at altitude, I was able to recover by applying proper spin recovery techniques.
The aircraft is not easy to fly, and its stall characteristics are not benign. I’m no expert and don’t know how the real aircraft flies so I can’t vouch for how “realistic” it is. But remember you can stall at any airspeed, but only one angle of attack. When I tried the same maneuvers again at a higher speed, I didn’t lose control.
The plane does reward a gentle touch and precise flying, and when the pilot starts huffing and panting, that’s your cue that it’s time to ease back pressure on the stick. This is certainly not a plane you can throw around and it can get wonky at the extreme edges of the envelope.
Other than that, I was able to fly the Loop again at 350/400kts an enjoy myself by doing it.
Something else that may be worth noting. I always start from a cold and dark state and follow the startup procedure to the dot. Do you set the rear cockpit for solo flight? Do you remember to start the Hyd2 circuit? Not saying that you don’t, those are just a couple of things that caught people off-guard when the plane first came out.
I really wish I could be more of a help, and I hope you can soon enjoy the plane as much as I do.
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I jumped back into the Hawk last night after reading your post, I haven’t flown it in some time. Taking each point in turn…
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Aileron roll stick half deflection and pulling a tiny amount then no snap occurs, a full deflection roll and pulling the stick then I do get a snap. I will add that I don’t fly/ high speed maneuver like this, I roll then pull elevator. I have no idea how the real Hawk acts with your technique.
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I can bank left or right 90 degrees and pull back on the stick and nothing happens only the turn, I can pull G until the pilot is puffing and panting half including fully aft on the stick.
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My nose up and down on the trim work fine, I was on medium sensitivity, didn’t have time to experiment with other settings, the trim on that setting was slow/ predictable.
Just had a go at trying to replicate your problems (using V.0.1.9.)
Disclosure: I don’t claim to be anything other than a completely mediocre sim pilot with very little experience with aerobatics etc, no experience in other comparable flight sims and no IRL experience to talk of (I have only been up in the Chipmunk three times, over forty years ago!).
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I experienced your problem only when entering an aileron roll at immediate full deflection. If the stick wasn’t pushed quickly hard left or right, I didn’t get it. Without the extra pitch input, a hard deflection aileron roll produced a ‘wobble’ as I resume straight and level.
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No problems with the 90 degree bank. I took it to 6G and it was fine.
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No problem with trimming for level flight and then pitching down.
Flew the mach loop just, in live weather, from RAF Valley at between 300-500kts around the loop at about 4-500 ft AGL with no difficulties encountered.
I have no idea why we get such different results, but it does seem to point to a difference in setups somewhere.
I use a Thrustmaster Warthog HOTAS with a 15cm extension and linear profiles. Control mapping is done almost entirely through the native control options, with some switch bindings in SPAD.
One thing I will mention about bindings and conflicts, it’s not always obvious. Yesterday, I spent a couple of hours trying to work out why the airbrake on the Vulcan was stuck on. I went through all my peripherals, including mouse and keyboard, checking in SPAD and the in-sim options, and there was no duplicate of the ‘toggle spoilers’ command which controls the airbrakes. It turns out, the flaps switch on my throttle (which I hadn’t disabled when copying the profile) was activated. You wouldn’t think this would be a conflict as: a) the Vulcan doesn’t have flaps and b) they use a different command anyway (increase/decrease flaps n this case).
I don’t know if you have it, but have you tried opening up Input Viewer and seeing if there’s something that stands out when you get these problems? Maybe have it open in the game, record the flight and then play it back to see what is actually happening as you get into difficulties?
Input Viewer for Microsoft Flight Simulator | MSFS
Edited to include version number.
@Giannino2 / @Vapour4 / @EnjonUK
Thanks for the input folks. I will don my life-saving parachute and give it another attempt over the weekend (next time I’m able to “sim”). I will try making a whole new profile and disable everything else. I was on 0.1.9 version btw according to the manifest.
This is exacly what i m feeling.
if this behaviour is described by real Hawk pilots, for me it just means that JF did a very good work with the flight model🤙
……maybe the “combat” range deflection could need some tuning…………maybe😉
That’s exactly how I feel about all fighter jets.
Only the others don’t wobble around like that.
If you like that, everything is fine.
Personally, I just don’t like it.
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Btw…
There is also a real Hawk pilot who is very active on YT.
He also complained about the wobbling in one of his videos. And expressed his hope for a speedy improvement.
He’s been waiting as long as I have.