ISSUE DESCRIPTION
Description of the issue:
A custom key bind profile for both General and Aircraft is created from duplicating 2024 controls. Once created I “clear” all the key binds to begin setting up from scratch. If the USB keyboard is removed and reconnected the custom key binds are lost and reverted back to the original duplicated profile.
Happy to answer any questions or conduct further tests as the game is unplayable for me at this time due to the risk of losing control settings.
[PC Only] Did you remove all your community mods/add-ons? If yes, are you still experiencing the issue? N/A
FREQUENCY OF ISSUE
How often does this occur for you (Example: Just once, every time on sim load, intermittently)?
The issue can be reproduced every time, sometimes they “Keyboard” section will disappear when unplugged, sometimes it does not. Regardless of the “Keyboard” section status, the key binds are still reverted.
REPRODUCTION STEPS
Please list clear steps you took in order to help our test team reproduce the same issue:
- Connect USB keyboard (mine is Logitech USB wireless K360)
- Duplicate general or aircraft profile to create a new custom profile
- Clear the profile bindings for both general and aircraft
- No need to create any custom binds
- Apply to all aircraft (don’t know why)
- Save and close (for good measure)
- Revisit the controls section - profiles are still empty
- Disconnect USB keyboard, reconnect USB keyboard
- Perform search or some kind of search reset to refresh the list
- Duplicated key binds have all returned
YOUR SETTINGS
If the issue still occurs with no mods and add-ons, please continue to report your issue. If not, please move this post to the User Support Hub.
What peripherals are currently plugged in? Please name all of them as there could be a potential conflict.
USB Wireless Keyboard - Logitech K360
USB Wireless Mouse - Logitech M720
Xbox controller, wireless
[PC Only] Are you using Developer Mode or have you made any changes to it?
N/A
[PC, MSFS 2020 Only] Are you using DX11 or DX12?
N/A
[PC Only] What GPU (Graphics Card) do you use?
N/A
[PC Only] What other relevant PC specs can you share?
N/A
MEDIA
Please add a screenshot or video of the issue occurring.
[END OF FIRST USER REPORT]
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