When I select one product and I try to purchase it I can´t make any payment, the little windows where I confirm payment gets stocked and nothing happens. All other online functionabilities are ok.
Note: I have tried many forms of payment (Carrd, paypal, etc) and nothing happens…
There are some suggestions and links in this article that may help, although the title is a bit different than your issue.
https://flightsimulator.zendesk.com/hc/en-us/articles/360016366680-How-to-get-rid-of-the-error-messages-Purchase-pending-and-Purchase-failed-on-a-Windows-10-11-device
Hi @Heex85 ,
Thank you for your post! Your topic has been moved to a sub-category of the User Support Hub
The General Discussion category is meant for discussions that fall outside of our other sub-categories.
If you would like other users to help you with an issue you are experiencing in the sim, consider these User Support Hub categories for your future post:
User Support Hub > Aircraft & Systems
User Support Hub > ATC, Traffic & NAVAIDs
User Support Hub > Crashes (CTDs)
User Support Hub > Hardware & Peripherals
User Support Hub > Install, Performance & Graphics
User Support Hub > Scenery & Airports
User Support Hub > User Interface & Activities
User Support Hub > Virtual Reality (VR)
User Support Hub > Weather & Live Weather
User Support Hub > Miscellaneous
This same thing happened to me. I’m sure it happened because I had to change credit cards after my one of record for the market place was compromised. I forgot to update my new information in the Microsoft store and that is apparently what triggered the problem when I next attempted to make the next purchase. Even after I updated my payment information, that window that is suppose to confirm the purchases just stays in that three dot loop. When I finally cancel, it gives the message that a purchase is still pending. Then it finally clears but the same thing happens each time I try make a purchase. So, I’m just waiting for 2024 and hoping that problem goes away. It sucks that there doesn’t seem to be any way to open a problem request and have someone from Microsoft contact you.
Hi @SnapMonster6511,
I suggest opening a ticket with the Zendesk, here:
Submit a request – Microsoft Flight Simulator Support (zendesk.com)
and asking them for assistance.