Hello!
My problem is that I receive a message warning me that my online services are now offline and the marketplace is greyed out or that my bandwidth is poor. What ???
I have a 1Gb fiber line working perfectly and with a speed test that reaches 99% of its capacity. W10x64 updated. MSFS2020: 1.29.30
Before contacting you, I have spent several days trying all the possible solutions that I have found in the official Flight Simulator forum and Microsoft help forums.
I have tried to activate/deactivate/activate online services, restarting the pc. - It is not the solution.
I have tried logout/login my user in gamertag within MSFS2020 and restart. - It is not the solution.
I have tried logout/login from Xbox app PC. - It is not the solution.
I have tried to restart the Microsoft Store Gaming services with WSReset and reinstall with powershell. - It is not the solution.
I have tried to change the internet provider, disconnecting my PC from the fiber line and connecting to a 4G mobile phone data line. - It is not the solution.
From W10 “Add/Remove Programs” I have tried the Finish, Repair, Reset and Uninstall options. - It is not the solution.
I have uninstalled and reinstalled three times in 3 days, cleaned registry and deleted any previous traces of the simulator before installing again. - It is not the solution.
I have logged out with my account and I have logged in with the account of a flight friend (he has also logged out on his PC to avoid problems). I did it to rule out a problem with my account. - It is not the solution.
I have changed servers (automatic) and manually connected to alternate servers. - It is not the solution.
I have installed W11 on another drive, and MSFS2020. With a new clean OS, and a fresh install, the problem persists. It is not a problem of the operating system, since it occurs in both W10 and W11. It is not the solution.
FLUSH DNS CACHE - It is not the solution.
Close Microsoft Flight Simulator
In the Windows Search bar type “CMD”
Right-click on Command Prompt and click Run as administrator.
In the console, type the following command: ipconfig /flushdns. If the command was successful, you will see the message “Successfully flushed the DNS Resolver Cache”:
Reboot your computer
In the “Type here to search” bar in the bottom let the corner of the screen, next to the Start menu, type Microsoft Flight Simulator
Select Run as administrator to launch the sim.
RESTART YOUR MODEM OR ROUTER - It is not the solution.
Restarting the modem or router can clear up most connection issues.
Shut down your computer
Unplug the modem and router (if you have a router) from the power source
All the lights on the modem and router should be off
Leave unplugged for about a minute
Plug the modem back into the power source
Wait until the Internet/Wi-Fi light turns green or stops blinking (typical with most modems, although some may not have these lights)
If you have a router, plug it back into the power source. Wait about a minute for it to connect.
Turn your computer back on
Launch Microsoft Flight Simulator
USE GOOGLE PUBLIC DNS - It is not the solution.
No one is immune to issues with their ISP’s DNS server. Change your DNS to Google Public DNS and try again.
DNS settings are specified in the TCP/IP Properties window for the selected network connection. Example: Changing DNS server settings on Windows 10
Go to the Control Panel.
Click Network and Internet > Network and Sharing Center > Change adapter settings.
Select the connection for which you want to configure Google Public DNS. For example:
To change the settings for an Ethernet connection, right-click the Ethernet interface and select Properties.
To change the settings for a wireless connection, right-click the Wi-Fi interface and select Properties.
Select the Networking tab. Under This connection uses the following items, select Internet Protocol Version 4 (TCP/IPv4) or Internet Protocol Version 6 (TCP/IPv6) and then click Properties.
Click Advanced and select the DNS tab. If there are any DNS server IP addresses listed there, write them down for future reference, and remove them from this window.
Click OK.
Select Use the following DNS server addresses. If there are any IP addresses listed in the Preferred DNS server or Alternate DNS server, write them down for future reference.
Replace those addresses with the IP addresses of the Google DNS servers:
For IPv4: 8.8.8.8 and/or 8.8.4.4.
For IPv6: 2001:4860:4860::8888 and/or 2001:4860:4860::8844.
For IPv6-only: you can use Google Public DNS64instead of the IPv6 addresses in the previous point.
Repeat the procedure for additional network connections you want to change.
RESET OR REINSTALL NETWORK ADAPTER - It is not the solution
There is a simple way to reset all your network settings to default. Warning: After going through the steps below, your computer will reset all your network settings and forget saved Wi-Fi passwords. All your network connections need to be reconfigured.
In the Cortana search bar type “Network reset”
Click the Reset button
Reboot your computer
At this moment I am stuck, since I have tried all the possible options. I would greatly appreciate your help. I have already submitted a ticket to Zendesk.
You might want to double check that it didn’t reset your multiplayer option to off when it did that.
Check Options/general options/data/multiplayer and make sure it’s on.
Regards
I think this started with SU11. Depending on the option you pick when going offline, it may stay permanently disabled. You have to go in under the data settings and turn it back on.
This bad UI design with the post SU11 online services issues have been locking tons of people out from online data without them knowing why.
I’ve accidentally turned off one of the several data options multiple times now.
This same window is also the one that started blocking flight controls when you go offline. So it will make you crash your airplane and then be stuck offline without a clue.
UPDATE:
I have installed W11 on another drive, and MSFS2020. With a new clean OS, and a fresh install, the problem persists. It is not a problem of the operating system, since it occurs in both W10 and W11. It is not the solution.
You may have a stuck/pending transaction on the marketplace, as that will cause these to grey out. Zendesk should be able to check your account if this is the case.
Hello, thank you for taking your time to answer me.
At the moment, the Zendesk team has contacted me to suggest that I do what I describe in point #1 (Disconnect/Connect Online Services). Perhaps they have not read that this is not the solution.
Seriously, I haven’t bothered to list actions I’ve already taken without success, having done extensive research on my own trying all the possible solutions, so that the response from the Zendesk team refers me to point #1 (somewhat so obvious and basic).
It is true that my simulator now works very well, but these types of problems have me very frustrated.
Good morning, I still can’t find a solution to the problem, and I have followed all the possible solutions that Zendesk advises. The main problem lies in the message that appears “There was a connection problem while transmitting the data. You are now in offline mode.” This means that you cannot load the scenarios and also that you do not have access to the MARKETPLACE. However, I can have multiplayer and real weather. The things that I have already tried 200 times are the ones that appear in these links, in addition to reinstalling the simulator up to 6 times without obtaining a solution and no feasible response from Zendesk. (Tested on W10 and W11, and they disconnect/connect my user from the gamertag and from the Xbox Game app).
Attached a video of the problem and the solutions applied. Obviously in the video I don’t restart the simulator or the PC so as not to make it last forever, but in reality I have. It is the fish that bites the tail.
Note: I can’t upload a 500 Mb video, so I’ll put a link to my youtube.
After Zendesk support has verified the authenticity of my software (product purchase invoice, and user activation with my email) they have ruled out a license validity problem and have suggested several things that I have updated in my first post :
FLUSH DNS CACHE - It is not the solution.
RESTART YOUR MODEM OR ROUTER - It is not the solution.
USE GOOGLE PUBLIC DNS - It is not the solution.
RESET OR REINSTALL NETWORK ADAPTER - It is not the solution
I hope Zendesk support can figure out the mystery of this bug.
Note: Prior to update 11 “40th Anniversary” 1.29.28.0 my simulator had not had any issues whatsoever.
Very disappointed… that’s my impression. After several weeks exchanging information with the Zendesk team, they have concluded that they cannot fix the issue and have closed my case, passing the buck to a third party.
"We don’t have the tools that the Xbox support team has to check the status of your key. However, there hasn’t been any changes made to how the redeemed key work so we would recommend contacting Xbox support so they can see assist with this issue and redeem a new key if necessary Xbox Support
In my last communication with Zendesk they suggested that I contact Xbox to solve the problem, and Xbox sends me back to Zendesk because they say it is an internal game problem. The ball is back in Zendesk’s court.
"Thank you very much for contacting Microsoft technical support for Xbox.
Hello.!
A pleasure to greet you again. An exhaustive review of the account in general has been done and no anomaly has been detected, therefore we suggest contacting Zendesk and inform them that you have done the review with us, however the account as such is in order, despite the access to the game marketplace is examined by them, so I hope this email is helpful so that I can show it to you. Thanks a lot
Happy New Year from Microsoft. "
"Ok, in this case, let me give you the resolution of this case, the Microsoft account department has said that the case we have here where you can’t access the Marketplace is merely with zendestk from the support department of the game itself, I’m sorry that the previous agent has not sent but from what I can see this is an internal game problem, believe me that our account department did its best to solve the situation but the problem is not in our system, believe me that if it were, we will solve it immediately.
This is more than all an internal problem of the game itself, since the store that you cannot enter is directly to the game store. If you have any technical problem that may be caused by our platform, I promise that I will I would be in charge of being able to give you a solution but from what they tell us this is from the game developer.".
