Missing Items in Aviators Package

Bug Reporting Hub Install, Performance & Graphics
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Using the template below will greatly help the team reproduce the issue and ease the process of fixing it. Before posting, search for an existing report. If you are not sure it’s a bug, please first report in User Support Hub.

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Feel free to delete this quote section after adding your appropriate tags.

:white_check_mark: SIM INFORMATION

This is vital information for our test team, please do not skip it or your issue may not be able to be reproduced or fixed.

  • Microsoft Flight Simulator 2020 or 2024:
    2024

  • Version Build Number (Where do I locate that?):
    1.1.7.0.

  • Game Platform (Exampe: Steam, Xbox, MS Store):
    MS Store

:white_check_mark: ISSUE DESCRIPTION

  1. Description of the issue:
    Not all of the Aviators package is installed, as I ordered the Aviators package. Every load I get the Transfer Complete message and reboot, but nothing changes.

  2. Did you remove all your community mods/add-ons? If yes, are you still experiencing the issue?
    Yes

:white_check_mark: FREQUENCY OF ISSUE

How often does this occur for you? (Example: Just once, every time on sim load, intermittently)
Every load up.

:white_check_mark: REPRODUCTION STEPS

Please list clear steps you took in order to help our test team reproduce the same issue.

  1. Started system.
  2. checked installed items.

:white_check_mark: YOUR SETTINGS

If the issue still occurs with no mods and add-ons, please continue to report your issue. If not, please move this post to the User Support Hub.

  1. What peripherals are you using, if relevant:
    N/A

  2. [PC Only] Are you using Developer Mode or have you made any changes to it?
    No

  3. [PC, MSFS 2020 Only] Are you using DX11 or DX12?
    DX12

  4. [PC Only] Many issues may be due to an outdated graphics card. Please state your Graphics Card Driver Manufacturer (NVIDIA, Intel, AMD) and Version (Learn how to find your current graphics card driver version):

  5. [PC Only] What other relevant PC specs can you share?

:white_check_mark: MEDIA

Please add a screenshot or video of the issue occurring.

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[END OF FIRST USER REPORT]

:loudspeaker: For anyone who wants to contribute on this issue, Click on the button below to use this template:

Do you have the same issue if you follow the OP’s steps to reproduce it?
•

Provide extra information to complete the original description of the issue:
•

If relevant, provide additional screenshots/video:
•

2

I have this issue, with items missing, or some showing in outline only.

Given up on this game, so I have no further details to add and will not be wasting any more time on it anytime soon…two days without progress is already asking too much when I am out of pocket by £199.99 with nothing to show for it.

3

I’m also missing stuff - I thought they had said this was expected and it will show up once the server stuff gets sorted.

Should we be seeing it now then?

5

Do you have the same issue if you follow the OP’s steps to reproduce it?
• Yes

Provide extra information to complete the original description of the issue:
• I have no information about how to complete the installation

If relevant, provide additional screenshots/video:
•

6

I bought the Aviator edition also and since purchasing it every time I read on copilot to delete it and download done it so many times I’m sick of this. All that downloads is the ■■■■ Deluxe version…! to make matters worse NO luck with anyone providing answers on how this can be fixed… Really ■■■■■■ when I buy something and what I get isn’t what I ordered! Anyone have any suggestions on how I can get the Avaitor editon I ordered!!111 !!!

7

EDIT: I just went into marketplace → My Library and under the “Deluxe to Aviator Upgrade” I found them all to be disabled, they’re also all listed as MSFS2020 aircraft??

Make sure to check that out and make sure they haven’t been disabled for some reason

8

Has your missing content reappeared?
I am trying to enable the MSFS 2020 Premium shown in the MSFS 2024 My Library, but this then really screws everything up.
I’m just deleting and reinstalling everything all over again - it must be the fifth full reinstall in two weeks.
I think that someone has erred big time by mixing up the package contents between the two sim platforms, and I think they’ve even renamed them mistakenly.
I’m still not being answered on my Zendesk ticket despite being proactive and polite but my patience is wearing very thin as I don’t like being ignored, that is to say that communication is the best way to deal with customers as opposed to ignoring them which serves no-one.