Mouse cursor suddenly and permanently unavailable when controller connected


ISSUE DESCRIPTION

Description of the issue: I have a controller attached at the start of a flight - and can use either keyboard or controller. At some point, the mouse cursor disappears from the sim and it only responds to controller inputs. The mouse cursor is, however, visible to minimise/close the sim and in Windows generally.

[PC Only] Did you remove all your community mods/add-ons? If yes, are you still experiencing the issue?

Yes

FREQUENCY OF ISSUE

How often does this occur for you (Example: Just once, every time on sim load, intermittently)?

Intermittently

REPRODUCTION STEPS

Please list clear steps you took in order to help our test team reproduce the same issue:

  1. Couldn’t reproduce - it just happens

YOUR SETTINGS

If the issue still occurs with no mods and add-ons, please continue to report your issue. If not, please move this post to the User Support Hub.

What peripherals are currently plugged in? Please name all of them as there could be a potential conflict.

Xbox controller
Turtle Beach Flight Deck
Tobii eye tracker
Logitech rudder pedals

[PC Only] Are you using Developer Mode or have you made any changes to it?

[PC, MSFS 2020 Only] Are you using DX11 or DX12?

DX12

[PC Only] What GPU (Graphics Card) do you use?
NVIDIA 4090

[PC Only] What other relevant PC specs can you share?
19-9900 64 Mb RAM

MEDIA

Please add a screenshot or video of the issue occurring.

[END OF FIRST USER REPORT]


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Do you have the same issue if you follow the OP’s steps to reproduce it?

Provide extra information to complete the original description of the issue:

If relevant, provide additional screenshots/video:

Do you have the same issue if you follow the OP’s steps to reproduce it?

Provide extra information to complete the original description of the issue:

If relevant, provide additional screenshots/video:
• My mouse cursor is inactive although the wheel scrolling does. I have changed batteries; I have uninstalled fs2024 and removed all connections to the console. Restarting then has no effect on the problem.

Are you experiencing stick drift by and chance?

No, not for me. Sounds like a separate issue.

No idea if the Turtle Beach Flight Deck has a button that overides the mouse but their Flight Stick constantly did that here and I had to remove their mouse driver to solve that problem. Maybe you can see if there is mouse driver installed (I dont remember the name of it) in Device Manager.