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Are you using Developer Mode or made changes in it?
No
Have you disabled/removed all your mods and addons?
Yes
Brief description of the issue:
Launch MSFS as admin, receive the welcome splash screen of the aircraft flying over the water and then after a short time it closes and MSFS fails to launch. Tried a system restore, worked briefly after reinstalling MSFS but problem continued again shortly after.
If on PC, Fault Bucket ID - Instructions here - Please type in just the Fault Bucket ID # rather than a screenshot for privacy reasons:
1436515561091100919
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Do you have the same issue if you follow the OP’s steps to reproduce it?
Provide extra information to complete the original description of the issue:
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If on PC, Fault Bucket ID - Instructions here - Please type in just the Fault Bucket ID # rather than a screenshot for privacy reasons:
Ok, not sure what the issue is. You could try making sure the Xbox store app and gaming services are up to date. Also try logging out of the xbox app and then logging back in again, but never try to run MSFS as administrator as its not designed to work that way. Hope you get it sorted.
Still no joy I’m afraid. I’m at my witts end here. So it didn’t work - then I system restored and done a fresh reinstall and it worked briefly, however the next day reverted to the same behaviour as before the factory reset. Very very strange.
At the end of the CTD troubleshooter article I posted above, there are links to the next three series of troubleshooter checklists.
Did you go through those as well?
Yup, I done a fresh install as per that checklist and it worked for a brief period of time before encountering the same issue. I’ve played since this was released and never had this problem before. It’s highly frustrating as it seems to be an isolated issue with nobody else experiencing the same problem.
The next thing I would do is from the “Support” tab at the top of every MSFS forum page, “Submit a Request” to Zendesk. They have a lot more background in these types of issues and will get back in touch with you, but sometimes that can take a few days.
If they don’t seem to be able to offer a solution, the faulting module is combase.dll, as you have posted.
This link on how to solve combase.dll issues may be some help:
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