Thank you for using the Bug section, using templates provided will greatly help the team reproducing the issue and ease the process of fixing it.
Are you using Developer Mode or made changes in it?
No.
Have you disabled/removed all your mods and addons?
Yes (none installed)
Brief description of the issue:
At startup, FS 2020 doesn’t show latest updates, though background screen appears. Main window shows Marketplace grayed out. Xbox user id shows status as “offline”. Attempt to access any section from main menu causes instant CTD. No error messages on screen.
Provide Screenshot(s)/video(s) of the issue encountered:
Detailed steps to reproduce the issue encountered:
Start MSFS 2020.
PC specs and peripheral set up:
No periipherals installed.
OS Name Microsoft Windows 10 Pro
Version 10.0.19045 Build 19045
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name BIG-LAPTOP
System Manufacturer Alienware
System Model Alienware m17 R3
System Type x64-based PC
System SKU 09D1
Processor Intel(R) Core™ i9-10980HK CPU @ 2.40GHz, 3096 Mhz, 8 Core(s), 16 Logical Processor(s)
BIOS Version/Date Alienware 1.21.0, 2022-11-15
SMBIOS Version 3.2
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Alienware
BaseBoard Product Alienware m17 R3
BaseBoard Version A00
Platform Role Mobile
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = “10.0.19041.2251”
User Name BIG-LAPTOP\tross
Time Zone Eastern Standard Time
Installed Physical Memory (RAM) 32.0 GB
Total Physical Memory 31.8 GB
Available Physical Memory 16.7 GB
Total Virtual Memory 36.5 GB
Available Virtual Memory 19.3 GB
Page File Space 4.75 GB
Page File C:\pagefile.sys
Kernel DMA Protection On
Virtualization-based security Not enabled
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes
| Name | [00000000] Microsoft Kernel Debug Network Adapter |
|---|---|
| Adapter Type | Not Available |
| Product Type | Microsoft Kernel Debug Network Adapter |
| Installed | Yes |
| PNP Device ID | ROOT\KDNIC\0000 |
| Last Reset | 2023-03-04 4:01 PM |
| Index | 0 |
| Service Name | kdnic |
| IP Address | Not Available |
| IP Subnet | Not Available |
| Default IP Gateway | Not Available |
| DHCP Enabled | Yes |
| DHCP Server | Not Available |
| DHCP Lease Expires | Not Available |
| DHCP Lease Obtained | Not Available |
| MAC Address | Not Available |
| Driver | C:\WINDOWS\SYSTEM32\DRIVERS\KDNIC.SYS (6.1.0.0, 32.52 KB (33,296 bytes), 2019-12-07 4:07 AM) |
| Name | [00000001] Killer(R) Wi-Fi 6 AX1650w 160MHz Wireless Network Adapter (200D2W) |
| Adapter Type | Ethernet 802.3 |
| Product Type | Killer(R) Wi-Fi 6 AX1650w 160MHz Wireless Network Adapter (200D2W) |
| Installed | Yes |
| PNP Device ID | PCI\VEN_8086&DEV_2723&SUBSYS_16531A56&REV_1A\4&2F58F4BB&0&00EF |
| Last Reset | 2023-03-04 4:01 PM |
| Index | 1 |
| Service Name | Netwtw10. |
| IP Address | 192.168.2.30 |
| IP Subnet | 255.255.255.0 |
| Default IP Gateway | 192.168.2.1 |
| DHCP Enabled | Yes |
| DHCP Server | 192.168.2.1 |
| DHCP Lease Expires | 2023-03-08 3:26 PM |
| DHCP Lease Obtained | 2023-03-05 3:26 PM |
| MAC Address | ‪34:C9:3D:56:BC:AB‬ |
| Memory Address | 0xB51FC000-0xB51FFFFF |
| IRQ Channel | IRQ 4294967216 |
| IRQ Channel | IRQ 4294967215 |
| Driver | C:\WINDOWS\SYSTEM32\DRIVERS\NETWTW10.SYS (22.170.2.1, 4.83 MB (5,067,328 bytes), 2022-11-28 1:45 PM) |
| Name | [00000002] Killer E3000 2.5 Gigabit Ethernet Controller |
| Adapter Type | Ethernet 802.3 |
| Product Type | Killer E3000 2.5 Gigabit Ethernet Controller |
| Installed | Yes |
| PNP Device ID | PCI\VEN_10EC&DEV_3000&SUBSYS_09D11028&REV_03\01000000684CE00000 |
| Last Reset | 2023-03-04 4:01 PM |
| Index | 2 |
| Service Name | e3xw10x64 |
| IP Address | Not Available |
| IP Subnet | Not Available |
| Default IP Gateway | Not Available |
| DHCP Enabled | Yes |
| DHCP Server | Not Available |
| DHCP Lease Expires | Not Available |
| DHCP Lease Obtained | Not Available |
| MAC Address | ‪CC:48:3A:5A:D4:01‬ |
| I/O Port | 0x00003000-0x00003FFF |
| Memory Address | 0xB5200000-0xB52FFFFF |
| Memory Address | 0xB5210000-0xB5213FFF |
| IRQ Channel | IRQ 4294967221 |
| IRQ Channel | IRQ 4294967220 |
| IRQ Channel | IRQ 4294967219 |
| IRQ Channel | IRQ 4294967218 |
| Driver | C:\WINDOWS\SYSTEM32\DRIVERS\E3XW10X64.SYS (10.57.330.2022, 1.13 MB (1,184,728 bytes), 2022-06-09 7:35 PM) |
| Name | [00000003] Bluetooth Device (Personal Area Network) |
| Adapter Type | Ethernet 802.3 |
| Product Type | Bluetooth Device (Personal Area Network) |
| Installed | Yes |
| PNP Device ID | BTH\MS_BTHPAN\6&81C300&0&2 |
| Last Reset | 2023-03-04 4:01 PM |
| Index | 3 |
| Service Name | BthPan |
| IP Address | Not Available |
| IP Subnet | Not Available |
| Default IP Gateway | Not Available |
| DHCP Enabled | Yes |
| DHCP Server | Not Available |
| DHCP Lease Expires | Not Available |
| DHCP Lease Obtained | Not Available |
| MAC Address | ‪34:C9:3D:56:BC:AF‬ |
| Driver | C:\WINDOWS\SYSTEM32\DRIVERS\BTHPAN.SYS (10.0.19041.1, 130.50 KB (133,632 bytes), 2019-12-07 4:07 AM) |
| Name | [00000004] Microsoft Wi-Fi Direct Virtual Adapter |
| Adapter Type | Ethernet 802.3 |
| Product Type | Microsoft Wi-Fi Direct Virtual Adapter |
| Installed | Yes |
| PNP Device ID | {5D624F94-8850-40C3-A3FA-A4FD2080BAF3}\VWIFIMP_WFD\5&906CA8&0&11 |
| Last Reset | 2023-03-04 4:01 PM |
| Index | 4 |
| Service Name | vwifimp |
| IP Address | Not Available |
| IP Subnet | Not Available |
| Default IP Gateway | Not Available |
| DHCP Enabled | Yes |
| DHCP Server | Not Available |
| DHCP Lease Expires | Not Available |
| DHCP Lease Obtained | Not Available |
| MAC Address | ‪34:C9:3D:56:BC:AC‬ |
| Driver | C:\WINDOWS\SYSTEM32\DRIVERS\VWIFIMP.SYS (10.0.19041.1, 49.50 KB (50,688 bytes), 2019-12-07 4:08 AM) |
| Name | [00000005] Microsoft Wi-Fi Direct Virtual Adapter |
| Adapter Type | Ethernet 802.3 |
| Product Type | Microsoft Wi-Fi Direct Virtual Adapter |
| Installed | Yes |
| PNP Device ID | {5D624F94-8850-40C3-A3FA-A4FD2080BAF3}\VWIFIMP_WFD\5&906CA8&0&12 |
| Last Reset | 2023-03-04 4:01 PM |
| Index | 5 |
| Service Name | vwifimp |
| IP Address | Not Available |
| IP Subnet | Not Available |
| Default IP Gateway | Not Available |
| DHCP Enabled | No |
| DHCP Server | Not Available |
| DHCP Lease Expires | Not Available |
| DHCP Lease Obtained | Not Available |
| MAC Address | ‪36:C9:3D:56:BC:AB‬ |
| Driver | C:\WINDOWS\SYSTEM32\DRIVERS\VWIFIMP.SYS (10.0.19041.1, 49.50 KB (50,688 bytes), 2019-12-07 4:08 AM) |
| Name | [00000006] WAN Miniport (SSTP) |
| Adapter Type | Not Available |
| Product Type | WAN Miniport (SSTP) |
| Installed | Yes |
| PNP Device ID | SWD\MSRRAS\MS_SSTPMINIPORT |
| Last Reset | 2023-03-04 4:01 PM |
| Index | 6 |
| Service Name | RasSstp |
| IP Address | Not Available |
| IP Subnet | Not Available |
| Default IP Gateway | Not Available |
| DHCP Enabled | No |
| DHCP Server | Not Available |
| DHCP Lease Expires | Not Available |
| DHCP Lease Obtained | Not Available |
| MAC Address | Not Available |
| Driver | C:\WINDOWS\SYSTEM32\DRIVERS\RASSSTP.SYS (10.0.19041.2486, 92.00 KB (94,208 bytes), 2023-02-05 10:21 AM) |
| Name | [00000007] WAN Miniport (IKEv2) |
| Adapter Type | Not Available |
| Product Type | WAN Miniport (IKEv2) |
| Installed | Yes |
| PNP Device ID | SWD\MSRRAS\MS_AGILEVPNMINIPORT |
| Last Reset | 2023-03-04 4:01 PM |
| Index | 7 |
| Service Name | RasAgileVpn |
| IP Address | Not Available |
| IP Subnet | Not Available |
| Default IP Gateway | Not Available |
| DHCP Enabled | No |
| DHCP Server | Not Available |
| DHCP Lease Expires | Not Available |
| DHCP Lease Obtained | Not Available |
| MAC Address | Not Available |
| Driver | C:\WINDOWS\SYSTEM32\DRIVERS\AGILEVPN.SYS (10.0.19041.1949, 111.50 KB (114,176 bytes), 2022-09-23 4:58 AM) |
| Name | [00000008] WAN Miniport (L2TP) |
| Adapter Type | Not Available |
| Product Type | WAN Miniport (L2TP) |
| Installed | Yes |
| PNP Device ID | SWD\MSRRAS\MS_L2TPMINIPORT |
| Last Reset | 2023-03-04 4:01 PM |
| Index | 8 |
| Service Name | Rasl2tp |
| IP Address | Not Available |
| IP Subnet | Not Available |
| Default IP Gateway | Not Available |
| DHCP Enabled | No |
| DHCP Server | Not Available |
| DHCP Lease Expires | Not Available |
| DHCP Lease Obtained | Not Available |
| MAC Address | Not Available |
| Driver | C:\WINDOWS\SYSTEM32\DRIVERS\RASL2TP.SYS (10.0.19041.2486, 114.50 KB (117,248 bytes), 2023-02-05 10:21 AM) |
| Name | [00000009] WAN Miniport (PPTP) |
| Adapter Type | Not Available |
| Product Type | WAN Miniport (PPTP) |
| Installed | Yes |
| PNP Device ID | SWD\MSRRAS\MS_PPTPMINIPORT |
| Last Reset | 2023-03-04 4:01 PM |
| Index | 9 |
| Service Name | PptpMiniport |
| IP Address | Not Available |
| IP Subnet | Not Available |
| Default IP Gateway | Not Available |
| DHCP Enabled | No |
| DHCP Server | Not Available |
| DHCP Lease Expires | Not Available |
| DHCP Lease Obtained | Not Available |
| MAC Address | Not Available |
| Driver | C:\WINDOWS\SYSTEM32\DRIVERS\RASPPTP.SYS (10.0.19041.2251, 103.50 KB (105,984 bytes), 2022-11-09 7:52 AM) |
| Name | [00000010] WAN Miniport (PPPOE) |
| Adapter Type | Not Available |
| Product Type | WAN Miniport (PPPOE) |
| Installed | Yes |
| PNP Device ID | SWD\MSRRAS\MS_PPPOEMINIPORT |
| Last Reset | 2023-03-04 4:01 PM |
| Index | 10 |
| Service Name | RasPppoe |
| IP Address | Not Available |
| IP Subnet | Not Available |
| Default IP Gateway | Not Available |
| DHCP Enabled | No |
| DHCP Server | Not Available |
| DHCP Lease Expires | Not Available |
| DHCP Lease Obtained | Not Available |
| MAC Address | Not Available |
| Driver | C:\WINDOWS\SYSTEM32\DRIVERS\RASPPPOE.SYS (10.0.19041.1, 85.50 KB (87,552 bytes), 2019-12-07 4:09 AM) |
| Name | [00000011] WAN Miniport (IP) |
| Adapter Type | Ethernet 802.3 |
| Product Type | WAN Miniport (IP) |
| Installed | Yes |
| PNP Device ID | SWD\MSRRAS\MS_NDISWANIP |
| Last Reset | 2023-03-04 4:01 PM |
| Index | 11 |
| Service Name | NdisWan |
| IP Address | Not Available |
| IP Subnet | Not Available |
| Default IP Gateway | Not Available |
| DHCP Enabled | No |
| DHCP Server | Not Available |
| DHCP Lease Expires | Not Available |
| DHCP Lease Obtained | Not Available |
| MAC Address | ‪E4:14:20:52:41:53‬ |
| Driver | C:\WINDOWS\SYSTEM32\DRIVERS\NDISWAN.SYS (10.0.19041.1682, 203.50 KB (208,384 bytes), 2022-05-16 2:09 PM) |
| Name | [00000012] WAN Miniport (IPv6) |
| Adapter Type | Ethernet 802.3 |
| Product Type | WAN Miniport (IPv6) |
| Installed | Yes |
| PNP Device ID | SWD\MSRRAS\MS_NDISWANIPV6 |
| Last Reset | 2023-03-04 4:01 PM |
| Index | 12 |
| Service Name | NdisWan |
| IP Address | Not Available |
| IP Subnet | Not Available |
| Default IP Gateway | Not Available |
| DHCP Enabled | No |
| DHCP Server | Not Available |
| DHCP Lease Expires | Not Available |
| DHCP Lease Obtained | Not Available |
| MAC Address | ‪E6:06:20:52:41:53‬ |
| Driver | C:\WINDOWS\SYSTEM32\DRIVERS\NDISWAN.SYS (10.0.19041.1682, 203.50 KB (208,384 bytes), 2022-05-16 2:09 PM) |
| Name | [00000013] WAN Miniport (Network Monitor) |
| Adapter Type | Ethernet 802.3 |
| Product Type | WAN Miniport (Network Monitor) |
| Installed | Yes |
| PNP Device ID | SWD\MSRRAS\MS_NDISWANBH |
| Last Reset | 2023-03-04 4:01 PM |
| Index | 13 |
| Service Name | NdisWan |
| IP Address | Not Available |
| IP Subnet | Not Available |
| Default IP Gateway | Not Available |
| DHCP Enabled | No |
| DHCP Server | Not Available |
| DHCP Lease Expires | Not Available |
| DHCP Lease Obtained | Not Available |
| MAC Address | ‪E8:C8:20:52:41:53‬ |
| Driver | C:\WINDOWS\SYSTEM32\DRIVERS\NDISWAN.SYS (10.0.19041.1682, 203.50 KB (208,384 bytes), 2022-05-16 2:09 PM) |
| Name | [00000014] TAP-Surfshark Windows Adapter V9 |
| Adapter Type | Ethernet 802.3 |
| Product Type | TAP-Surfshark Windows Adapter V9 |
| Installed | Yes |
| PNP Device ID | ROOT\NET\0000 |
| Last Reset | 2023-03-04 4:01 PM |
| Index | 14 |
| Service Name | tapsurfshark |
| IP Address | Not Available |
| IP Subnet | Not Available |
| Default IP Gateway | Not Available |
| DHCP Enabled | Yes |
| DHCP Server | Not Available |
| DHCP Lease Expires | Not Available |
| DHCP Lease Obtained | Not Available |
| MAC Address | ‪00:FF:E1:29:8C:4D‬ |
| Driver | C:\WINDOWS\SYSTEM32\DRIVERS\TAPSURFSHARK.SYS (9.0.0.22, 37.82 KB (38,728 bytes), 2020-06-15 7:33 AM) |
| Name | [00000015] RAS Async Adapter |
| Adapter Type | Not Available |
| Product Type | RAS Async Adapter |
| Installed | Yes |
| PNP Device ID | Not Available |
| Last Reset | 2023-03-04 4:01 PM |
| Index | 15 |
| Service Name | AsyncMac |
| IP Address | Not Available |
| IP Subnet | Not Available |
| Default IP Gateway | Not Available |
| DHCP Enabled | No |
| DHCP Server | Not Available |
| DHCP Lease Expires | Not Available |
| DHCP Lease Obtained | Not Available |
| MAC Address | Not Available |
| Name | [00000016] VMware Virtual Ethernet Adapter for VMnet1 |
| Adapter Type | Ethernet 802.3 |
| Product Type | VMware Virtual Ethernet Adapter for VMnet1 |
| Installed | Yes |
| PNP Device ID | ROOT\VMWARE\0000 |
| Last Reset | 2023-03-04 4:01 PM |
| Index | 16 |
| Service Name | VMnetAdapter |
| IP Address | 192.168.50.1, fe80::3c4e:4dfb:1266:afdb |
| IP Subnet | 255.255.255.0, 64 |
| Default IP Gateway | Not Available |
| DHCP Enabled | No |
| DHCP Server | Not Available |
| DHCP Lease Expires | Not Available |
| DHCP Lease Obtained | Not Available |
| MAC Address | ‪00:50:56:C0:00:01‬ |
| Driver | C:\WINDOWS\SYSTEM32\DRIVERS\VMNETADAPTER.SYS (14.0.0.5, 45.48 KB (46,576 bytes), 2022-07-10 11:10 PM) |
| Name | [00000017] Wintunshark Userspace Tunnel |
| Adapter Type | Not Available |
| Product Type | Wintunshark Userspace Tunnel |
| Installed | Yes |
| PNP Device ID | ROOT\NET\0001 |
| Last Reset | 2023-03-04 4:01 PM |
| Index | 17 |
| Service Name | wintunshark |
| IP Address | Not Available |
| IP Subnet | Not Available |
| Default IP Gateway | Not Available |
| DHCP Enabled | No |
| DHCP Server | Not Available |
| DHCP Lease Expires | Not Available |
| DHCP Lease Obtained | Not Available |
| MAC Address | Not Available |
| Driver | C:\WINDOWS\SYSTEM32\DRIVERS\WINTUNSHARK.SYS (0.8.0.0, 30.37 KB (31,096 bytes), 2020-09-17 8:05 AM) |
| Name | [00000018] VMware Virtual Ethernet Adapter for VMnet8 |
| Adapter Type | Ethernet 802.3 |
| Product Type | VMware Virtual Ethernet Adapter for VMnet8 |
| Installed | Yes |
| PNP Device ID | ROOT\VMWARE\0001 |
| Last Reset | 2023-03-04 4:01 PM |
| Index | 18 |
| Service Name | VMnetAdapter |
| IP Address | 192.168.86.1, fe80::7dc:1ad5:d442:4b56 |
| IP Subnet | 255.255.255.0, 64 |
| Default IP Gateway | Not Available |
| DHCP Enabled | No |
| DHCP Server | Not Available |
| DHCP Lease Expires | Not Available |
| DHCP Lease Obtained | Not Available |
| MAC Address | ‪00:50:56:C0:00:08‬ |
| Driver | C:\WINDOWS\SYSTEM32\DRIVERS\VMNETADAPTER.SYS (14.0.0.5, 45.48 KB (46,576 bytes), 2022-07-10 11:10 PM) |
| Name | [00000019] D-Link DUB-1312/1332 USB3.0 to Gigabit Ethernet Adapter |
| Adapter Type | Not Available |
| Product Type | D-Link DUB-1312/1332 USB3.0 to Gigabit Ethernet Adapter |
| Installed | Yes |
| PNP Device ID | Not Available |
| Last Reset | 2023-03-04 4:01 PM |
| Index | 19 |
| Service Name | DUB-13X2 |
| IP Address | Not Available |
| IP Subnet | Not Available |
| Default IP Gateway | Not Available |
| DHCP Enabled | Yes |
| DHCP Server | Not Available |
| DHCP Lease Expires | Not Available |
| DHCP Lease Obtained | Not Available |
| MAC Address | Not Available |
| Name | [00000000] Microsoft Kernel Debug Network Adapter |
| — | — |
| Adapter Type | Not Available |
| Product Type | Microsoft Kernel Debug Network Adapter |
| Installed | Yes |
| PNP Device ID | ROOT\KDNIC\0000 |
| Last Reset | 2023-03-04 4:01 PM |
| Index | 0 |
| Service Name | kdnic |
| IP Address | Not Available |
| IP Subnet | Not Available |
| Default IP Gateway | Not Available |
| DHCP Enabled | Yes |
| DHCP Server | Not Available |
| DHCP Lease Expires | Not Available |
| DHCP Lease Obtained | Not Available |
| MAC Address | Not Available |
| Driver | C:\WINDOWS\SYSTEM32\DRIVERS\KDNIC.SYS (6.1.0.0, 32.52 KB (33,296 bytes), 2019-12-07 4:07 AM) |
| Name | [00000001] Killer(R) Wi-Fi 6 AX1650w 160MHz Wireless Network Adapter (200D2W) |
| Adapter Type | Ethernet 802.3 |
| Product Type | Killer(R) Wi-Fi 6 AX1650w 160MHz Wireless Network Adapter (200D2W) |
| Installed | Yes |
| PNP Device ID | PCI\VEN_8086&DEV_2723&SUBSYS_16531A56&REV_1A\4&2F58F4BB&0&00EF |
| Last Reset | 2023-03-04 4:01 PM |
| Index | 1 |
| Service Name | Netwtw10. |
| IP Address | 192.168.2.30 |
| IP Subnet | 255.255.255.0 |
| Default IP Gateway | 192.168.2.1 |
| DHCP Enabled | Yes |
| DHCP Server | 192.168.2.1 |
| DHCP Lease Expires | 2023-03-08 3:26 PM |
| DHCP Lease Obtained | 2023-03-05 3:26 PM |
| MAC Address | ‪34:C9:3D:56:BC:AB‬ |
| Memory Address | 0xB51FC000-0xB51FFFFF |
| IRQ Channel | IRQ 4294967216 |
| IRQ Channel | IRQ 4294967215 |
| Driver | C:\WINDOWS\SYSTEM32\DRIVERS\NETWTW10.SYS (22.170.2.1, 4.83 MB (5,067,328 bytes), 2022-11-28 1:45 PM) |
| Name | [00000002] Killer E3000 2.5 Gigabit Ethernet Controller |
| Adapter Type | Ethernet 802.3 |
| Product Type | Killer E3000 2.5 Gigabit Ethernet Controller |
| Installed | Yes |
| PNP Device ID | PCI\VEN_10EC&DEV_3000&SUBSYS_09D11028&REV_03\01000000684CE00000 |
| Last Reset | 2023-03-04 4:01 PM |
| Index | 2 |
| Service Name | e3xw10x64 |
| IP Address | Not Available |
| IP Subnet | Not Available |
| Default IP Gateway | Not Available |
| DHCP Enabled | Yes |
| DHCP Server | Not Available |
| DHCP Lease Expires | Not Available |
| DHCP Lease Obtained | Not Available |
| MAC Address | ‪CC:48:3A:5A:D4:01‬ |
| I/O Port | 0x00003000-0x00003FFF |
| Memory Address | 0xB5200000-0xB52FFFFF |
| Memory Address | 0xB5210000-0xB5213FFF |
| IRQ Channel | IRQ 4294967221 |
| IRQ Channel | IRQ 4294967220 |
| IRQ Channel | IRQ 4294967219 |
| IRQ Channel | IRQ 4294967218 |
| Driver | C:\WINDOWS\SYSTEM32\DRIVERS\E3XW10X64.SYS (10.57.330.2022, 1.13 MB (1,184,728 bytes), 2022-06-09 7:35 PM) |
| Name | [00000003] Bluetooth Device (Personal Area Network) |
| Adapter Type | Ethernet 802.3 |
| Product Type | Bluetooth Device (Personal Area Network) |
| Installed | Yes |
| PNP Device ID | BTH\MS_BTHPAN\6&81C300&0&2 |
| Last Reset | 2023-03-04 4:01 PM |
| Index | 3 |
| Service Name | BthPan |
| IP Address | Not Available |
| IP Subnet | Not Available |
| Default IP Gateway | Not Available |
| DHCP Enabled | Yes |
| DHCP Server | Not Available |
| DHCP Lease Expires | Not Available |
| DHCP Lease Obtained | Not Available |
| MAC Address | ‪34:C9:3D:56:BC:AF‬ |
| Driver | C:\WINDOWS\SYSTEM32\DRIVERS\BTHPAN.SYS (10.0.19041.1, 130.50 KB (133,632 bytes), 2019-12-07 4:07 AM) |
| Name | [00000004] Microsoft Wi-Fi Direct Virtual Adapter |
| Adapter Type | Ethernet 802.3 |
| Product Type | Microsoft Wi-Fi Direct Virtual Adapter |
| Installed | Yes |
| PNP Device ID | {5D624F94-8850-40C3-A3FA-A4FD2080BAF3}\VWIFIMP_WFD\5&906CA8&0&11 |
| Last Reset | 2023-03-04 4:01 PM |
| Index | 4 |
| Service Name | vwifimp |
| IP Address | Not Available |
| IP Subnet | Not Available |
| Default IP Gateway | Not Available |
| DHCP Enabled | Yes |
| DHCP Server | Not Available |
| DHCP Lease Expires | Not Available |
| DHCP Lease Obtained | Not Available |
| MAC Address | ‪34:C9:3D:56:BC:AC‬ |
| Driver | C:\WINDOWS\SYSTEM32\DRIVERS\VWIFIMP.SYS (10.0.19041.1, 49.50 KB (50,688 bytes), 2019-12-07 4:08 AM) |
| Name | [00000005] Microsoft Wi-Fi Direct Virtual Adapter |
| Adapter Type | Ethernet 802.3 |
| Product Type | Microsoft Wi-Fi Direct Virtual Adapter |
| Installed | Yes |
| PNP Device ID | {5D624F94-8850-40C3-A3FA-A4FD2080BAF3}\VWIFIMP_WFD\5&906CA8&0&12 |
| Last Reset | 2023-03-04 4:01 PM |
| Index | 5 |
| Service Name | vwifimp |
| IP Address | Not Available |
| IP Subnet | Not Available |
| Default IP Gateway | Not Available |
| DHCP Enabled | No |
| DHCP Server | Not Available |
| DHCP Lease Expires | Not Available |
| DHCP Lease Obtained | Not Available |
| MAC Address | ‪36:C9:3D:56:BC:AB‬ |
| Driver | C:\WINDOWS\SYSTEM32\DRIVERS\VWIFIMP.SYS (10.0.19041.1, 49.50 KB (50,688 bytes), 2019-12-07 4:08 AM) |
| Name | [00000006] WAN Miniport (SSTP) |
| Adapter Type | Not Available |
| Product Type | WAN Miniport (SSTP) |
| Installed | Yes |
| PNP Device ID | SWD\MSRRAS\MS_SSTPMINIPORT |
| Last Reset | 2023-03-04 4:01 PM |
| Index | 6 |
| Service Name | RasSstp |
| IP Address | Not Available |
| IP Subnet | Not Available |
| Default IP Gateway | Not Available |
| DHCP Enabled | No |
| DHCP Server | Not Available |
| DHCP Lease Expires | Not Available |
| DHCP Lease Obtained | Not Available |
| MAC Address | Not Available |
| Driver | C:\WINDOWS\SYSTEM32\DRIVERS\RASSSTP.SYS (10.0.19041.2486, 92.00 KB (94,208 bytes), 2023-02-05 10:21 AM) |
| Name | [00000007] WAN Miniport (IKEv2) |
| Adapter Type | Not Available |
| Product Type | WAN Miniport (IKEv2) |
| Installed | Yes |
| PNP Device ID | SWD\MSRRAS\MS_AGILEVPNMINIPORT |
| Last Reset | 2023-03-04 4:01 PM |
| Index | 7 |
| Service Name | RasAgileVpn |
| IP Address | Not Available |
| IP Subnet | Not Available |
| Default IP Gateway | Not Available |
| DHCP Enabled | No |
| DHCP Server | Not Available |
| DHCP Lease Expires | Not Available |
| DHCP Lease Obtained | Not Available |
| MAC Address | Not Available |
| Driver | C:\WINDOWS\SYSTEM32\DRIVERS\AGILEVPN.SYS (10.0.19041.1949, 111.50 KB (114,176 bytes), 2022-09-23 4:58 AM) |
| Name | [00000008] WAN Miniport (L2TP) |
| Adapter Type | Not Available |
| Product Type | WAN Miniport (L2TP) |
| Installed | Yes |
| PNP Device ID | SWD\MSRRAS\MS_L2TPMINIPORT |
| Last Reset | 2023-03-04 4:01 PM |
| Index | 8 |
| Service Name | Rasl2tp |
| IP Address | Not Available |
| IP Subnet | Not Available |
| Default IP Gateway | Not Available |
| DHCP Enabled | No |
| DHCP Server | Not Available |
| DHCP Lease Expires | Not Available |
| DHCP Lease Obtained | Not Available |
| MAC Address | Not Available |
| Driver | C:\WINDOWS\SYSTEM32\DRIVERS\RASL2TP.SYS (10.0.19041.2486, 114.50 KB (117,248 bytes), 2023-02-05 10:21 AM) |
| Name | [00000009] WAN Miniport (PPTP) |
| Adapter Type | Not Available |
| Product Type | WAN Miniport (PPTP) |
| Installed | Yes |
| PNP Device ID | SWD\MSRRAS\MS_PPTPMINIPORT |
| Last Reset | 2023-03-04 4:01 PM |
| Index | 9 |
| Service Name | PptpMiniport |
| IP Address | Not Available |
| IP Subnet | Not Available |
| Default IP Gateway | Not Available |
| DHCP Enabled | No |
| DHCP Server | Not Available |
| DHCP Lease Expires | Not Available |
| DHCP Lease Obtained | Not Available |
| MAC Address | Not Available |
| Driver | C:\WINDOWS\SYSTEM32\DRIVERS\RASPPTP.SYS (10.0.19041.2251, 103.50 KB (105,984 bytes), 2022-11-09 7:52 AM) |
| Name | [00000010] WAN Miniport (PPPOE) |
| Adapter Type | Not Available |
| Product Type | WAN Miniport (PPPOE) |
| Installed | Yes |
| PNP Device ID | SWD\MSRRAS\MS_PPPOEMINIPORT |
| Last Reset | 2023-03-04 4:01 PM |
| Index | 10 |
| Service Name | RasPppoe |
| IP Address | Not Available |
| IP Subnet | Not Available |
| Default IP Gateway | Not Available |
| DHCP Enabled | No |
| DHCP Server | Not Available |
| DHCP Lease Expires | Not Available |
| DHCP Lease Obtained | Not Available |
| MAC Address | Not Available |
| Driver | C:\WINDOWS\SYSTEM32\DRIVERS\RASPPPOE.SYS (10.0.19041.1, 85.50 KB (87,552 bytes), 2019-12-07 4:09 AM) |
| Name | [00000011] WAN Miniport (IP) |
| Adapter Type | Ethernet 802.3 |
| Product Type | WAN Miniport (IP) |
| Installed | Yes |
| PNP Device ID | SWD\MSRRAS\MS_NDISWANIP |
| Last Reset | 2023-03-04 4:01 PM |
| Index | 11 |
| Service Name | NdisWan |
| IP Address | Not Available |
| IP Subnet | Not Available |
| Default IP Gateway | Not Available |
| DHCP Enabled | No |
| DHCP Server | Not Available |
| DHCP Lease Expires | Not Available |
| DHCP Lease Obtained | Not Available |
| MAC Address | ‪E4:14:20:52:41:53‬ |
| Driver | C:\WINDOWS\SYSTEM32\DRIVERS\NDISWAN.SYS (10.0.19041.1682, 203.50 KB (208,384 bytes), 2022-05-16 2:09 PM) |
| Name | [00000012] WAN Miniport (IPv6) |
| Adapter Type | Ethernet 802.3 |
| Product Type | WAN Miniport (IPv6) |
| Installed | Yes |
| PNP Device ID | SWD\MSRRAS\MS_NDISWANIPV6 |
| Last Reset | 2023-03-04 4:01 PM |
| Index | 12 |
| Service Name | NdisWan |
| IP Address | Not Available |
| IP Subnet | Not Available |
| Default IP Gateway | Not Available |
| DHCP Enabled | No |
| DHCP Server | Not Available |
| DHCP Lease Expires | Not Available |
| DHCP Lease Obtained | Not Available |
| MAC Address | ‪E6:06:20:52:41:53‬ |
| Driver | C:\WINDOWS\SYSTEM32\DRIVERS\NDISWAN.SYS (10.0.19041.1682, 203.50 KB (208,384 bytes), 2022-05-16 2:09 PM) |
| Name | [00000013] WAN Miniport (Network Monitor) |
| Adapter Type | Ethernet 802.3 |
| Product Type | WAN Miniport (Network Monitor) |
| Installed | Yes |
| PNP Device ID | SWD\MSRRAS\MS_NDISWANBH |
| Last Reset | 2023-03-04 4:01 PM |
| Index | 13 |
| Service Name | NdisWan |
| IP Address | Not Available |
| IP Subnet | Not Available |
| Default IP Gateway | Not Available |
| DHCP Enabled | No |
| DHCP Server | Not Available |
| DHCP Lease Expires | Not Available |
| DHCP Lease Obtained | Not Available |
| MAC Address | ‪E8:C8:20:52:41:53‬ |
| Driver | C:\WINDOWS\SYSTEM32\DRIVERS\NDISWAN.SYS (10.0.19041.1682, 203.50 KB (208,384 bytes), 2022-05-16 2:09 PM) |
| Name | [00000014] TAP-Surfshark Windows Adapter V9 |
| Adapter Type | Ethernet 802.3 |
| Product Type | TAP-Surfshark Windows Adapter V9 |
| Installed | Yes |
| PNP Device ID | ROOT\NET\0000 |
| Last Reset | 2023-03-04 4:01 PM |
| Index | 14 |
| Service Name | tapsurfshark |
| IP Address | Not Available |
| IP Subnet | Not Available |
| Default IP Gateway | Not Available |
| DHCP Enabled | Yes |
| DHCP Server | Not Available |
| DHCP Lease Expires | Not Available |
| DHCP Lease Obtained | Not Available |
| MAC Address | ‪00:FF:E1:29:8C:4D‬ |
| Driver | C:\WINDOWS\SYSTEM32\DRIVERS\TAPSURFSHARK.SYS (9.0.0.22, 37.82 KB (38,728 bytes), 2020-06-15 7:33 AM) |
| Name | [00000015] RAS Async Adapter |
| Adapter Type | Not Available |
| Product Type | RAS Async Adapter |
| Installed | Yes |
| PNP Device ID | Not Available |
| Last Reset | 2023-03-04 4:01 PM |
| Index | 15 |
| Service Name | AsyncMac |
| IP Address | Not Available |
| IP Subnet | Not Available |
| Default IP Gateway | Not Available |
| DHCP Enabled | No |
| DHCP Server | Not Available |
| DHCP Lease Expires | Not Available |
| DHCP Lease Obtained | Not Available |
| MAC Address | Not Available |
| Name | [00000016] VMware Virtual Ethernet Adapter for VMnet1 |
| Adapter Type | Ethernet 802.3 |
| Product Type | VMware Virtual Ethernet Adapter for VMnet1 |
| Installed | Yes |
| PNP Device ID | ROOT\VMWARE\0000 |
| Last Reset | 2023-03-04 4:01 PM |
| Index | 16 |
| Service Name | VMnetAdapter |
| IP Address | 192.168.50.1, fe80::3c4e:4dfb:1266:afdb |
| IP Subnet | 255.255.255.0, 64 |
| Default IP Gateway | Not Available |
| DHCP Enabled | No |
| DHCP Server | Not Available |
| DHCP Lease Expires | Not Available |
| DHCP Lease Obtained | Not Available |
| MAC Address | ‪00:50:56:C0:00:01‬ |
| Driver | C:\WINDOWS\SYSTEM32\DRIVERS\VMNETADAPTER.SYS (14.0.0.5, 45.48 KB (46,576 bytes), 2022-07-10 11:10 PM) |
| Name | [00000017] Wintunshark Userspace Tunnel |
| Adapter Type | Not Available |
| Product Type | Wintunshark Userspace Tunnel |
| Installed | Yes |
| PNP Device ID | ROOT\NET\0001 |
| Last Reset | 2023-03-04 4:01 PM |
| Index | 17 |
| Service Name | wintunshark |
| IP Address | Not Available |
| IP Subnet | Not Available |
| Default IP Gateway | Not Available |
| DHCP Enabled | No |
| DHCP Server | Not Available |
| DHCP Lease Expires | Not Available |
| DHCP Lease Obtained | Not Available |
| MAC Address | Not Available |
| Driver | C:\WINDOWS\SYSTEM32\DRIVERS\WINTUNSHARK.SYS (0.8.0.0, 30.37 KB (31,096 bytes), 2020-09-17 8:05 AM) |
| Name | [00000018] VMware Virtual Ethernet Adapter for VMnet8 |
| Adapter Type | Ethernet 802.3 |
| Product Type | VMware Virtual Ethernet Adapter for VMnet8 |
| Installed | Yes |
| PNP Device ID | ROOT\VMWARE\0001 |
| Last Reset | 2023-03-04 4:01 PM |
| Index | 18 |
| Service Name | VMnetAdapter |
| IP Address | 192.168.86.1, fe80::7dc:1ad5:d442:4b56 |
| IP Subnet | 255.255.255.0, 64 |
| Default IP Gateway | Not Available |
| DHCP Enabled | No |
| DHCP Server | Not Available |
| DHCP Lease Expires | Not Available |
| DHCP Lease Obtained | Not Available |
| MAC Address | ‪00:50:56:C0:00:08‬ |
| Driver | C:\WINDOWS\SYSTEM32\DRIVERS\VMNETADAPTER.SYS (14.0.0.5, 45.48 KB (46,576 bytes), 2022-07-10 11:10 PM) |
| Name | [00000019] D-Link DUB-1312/1332 USB3.0 to Gigabit Ethernet Adapter |
| Adapter Type | Not Available |
| Product Type | D-Link DUB-1312/1332 USB3.0 to Gigabit Ethernet Adapter |
| Installed | Yes |
| PNP Device ID | Not Available |
| Last Reset | 2023-03-04 4:01 PM |
| Index | 19 |
| Service Name | DUB-13X2 |
| IP Address | Not Available |
| IP Subnet | Not Available |
| Default IP Gateway | Not Available |
| DHCP Enabled | Yes |
| DHCP Server | Not Available |
| DHCP Lease Expires | Not Available |
| DHCP Lease Obtained | Not Available |
| MAC Address | Not Available |
If on PC, Fault Bucket ID - Instructions here - Please type in just the Fault Bucket ID # rather than a screenshot for privacy reasons:
1599121587109661545, type 4
Build Version # when you first started experiencing this issue:
1 .13.12
For anyone who wants to contribute on this issue, Click on the button below to use this template:
Do you have the same issue if you follow the OP’s steps to reproduce it?
unknown
Provide extra information to complete the original description of the issue:
If relevant, provide additional screenshots/video:
If on PC, Fault Bucket ID - Instructions here - Please type in just the Fault Bucket ID # rather than a screenshot for privacy reasons:
