I figured my cloud save data was corrupt. So what I had to do was go into C:\Users\yourusername\AppData\Local\Packages\Microsoft.Limitless_8wekyb3d8bbwe\SystemAppData, and make a backup/copy of the wgs folder Once you have done that disconnect your internet and delete the wgs folder. After you have done that follow these steps that I found from another user in the forum:
Step 1: Enable Offline Mode (MS Store Version Only)
If you’re using the MS Store version, you need to make the game capable of running offline first. (For Steam users, this step might not be necessary, but again, I can’t confirm.)
Follow these steps to enable offline mode:
- Open the Microsoft Store and click your profile image.
- Go to Settings and turn Offline Permissions to ON.
- Launch the game once to ensure it’s set up to run offline.
Step 2: Disconnect and Remove Cloud Data
- Disconnect your PC from the internet.
- Locate and delete the cloud save files.
- For MS Store users, these files are typically located in:
C:\Users\<username>\AppData\Local\Packages\Microsoft.Limitless_8wekyb3d8bbwe\SystemAppData\wgs - For Steam users, the folder (if it exists) should be in a similar location under:
C:\Users\<username>\AppData\Roaming\Microsoft Flight Simulator 2024\
and possibly\SystemAppData\wgs
(If someone with the Steam version can confirm this, it would be appreciated!)
- Delete all the contents in the respective folder.
Step 3: Reconnect and Launch the Game
- Launch the game while still offline. It should prompt you that an internet connection is required.
- At this point, reconnect your internet.
- The game should now restart and take you back to the initial setup screen.
Basically what this will do is complete reset the game. You won’t loose your logbook hours, career progress etc. Because we are not deleting it. We are basically removing the wgs folder which will bring you back to the initial setup screen of the sim. Then if you have lost the controls profiles and or logbook hours. Exit the sim and copy the wgs folder that you backed up back to the Systemappdata folder and overwrite the files. On the next sim boot up it should prompt you to select which sync to use, select the one that say “On this Computer” and that should restore the data from the backed up wgs folder that we replaced.
Do take caution when doing this though as it is not guaranteed everything will be restored. I was lucky that everything had restored and my freezing issue was fixed. My issue was the sim was freezing on the accessibility/start screen so I couldn’t get into the sim at all.