ISSUE DESCRIPTION
Description of the issue:
Unable to launch MSFS 2024 (Steam). The game starts after kicking on the .exe but closes shortly after. All I see is a black screen with a loading circle for 2 seconds. Errorcode none, but event viewer in Windows says: 0xc0000005.
[PC Only] Did you remove all your community mods/add-ons? If yes, are you still experiencing the issue?
I tried to launch the game with and without the community folder.
Here is what happened in detail.
The game run fine. I changed the DLSS files early this week via DLSS swapper. It runs fine with it. As the new NVIDA App version and driver 572.16 dropped, I installed it and played with the settings in the app. The game run fine with it multiple times. Then, all of a sudden, the xgi_error_device_hung (0x887a0006) error appeared.
Since then, I cannot launch the game anymore. Here is what I tried so far thanks to the community and other posts:
-
regedit with TdrLevel and TdrDelay to do something about the error -
DLSS swapper back to older version -
resetting NVIDA app / clean reinstallation via DDU -
uninstalling audio driver via DDU -
reinstall Nvidia driver 572.16 without the app -
uninstall the driver again to install 566.14 with DDU -
repair the game via Steam -
repair Windows files /scannow -
joined the beta version via Steam -
disable XMP profile -
resetting my AMD undervolting settings -
disabling the community folder -
complete reinstallation of the game (no community folder) -
uninstalling the xbox game bar (there was none installed) -
deleting Streamed Packages and stuff manually -
deleting DX12 files -
activating developer mode in NVIDIA control panel
FREQUENCY OF ISSUE
It happens every time I try to launch.
REPRODUCTION STEPS
It’s not reproducible due to the fact that the game doesn’t launch.
YOUR SETTINGS
If the issue still occurs with no mods and add-ons, please continue to report your issue. If not, please move this post to the User Support Hub.
What peripherals are you using, if relevant:
All peripherals are unplugged due to troubleshooting.
[PC Only] Many issues may be due to an outdated graphics card. Please state your Graphics Card Driver Manufacturer (NVIDIA, Intel, AMD) and Version:
NVIDIA RTX 4080 (no undervolting or overclocking)
Driver 572.16 (I tryed DDU and tried 566.14 also)
AMD Ryzen 7 5800 X3D (the game run days before this happens with a -30 in curve optimizer in BIOS, I changed it to 0 for testing.
64 GB RAM
[PC Only] What other relevant PC specs can you share?
[END OF FIRST USER REPORT]
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