MSFS saying im not connected to internet, but I am connected to WIFI

User Support Hub Miscellaneous
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:wave: Thank you for using the Bug section, using templates provided will greatly help the team reproducing the issue and ease the process of fixing it.

Are you using Developer Mode or made changes in it?

no

Have you disabled/removed all your mods and addons? If the issue still occurs with no mods and add-ons, please continue to report your issue. If not, please move this post to the User Support Hub.

yes i did

Brief description of the issue:

I can’t access Marketplace or anything online related, as it tells me, that I’m not connected to the internet, but I am via WIFI

Provide Screenshot(s)/video(s) of the issue encountered:

Screenshot (129)
Screenshot (129)1920Ă—1080 109 KB

Detailed steps to reproduce the issue encountered:

Connect to router, open MSFS

PC specs and/or peripheral set up if relevant:

GIGABYTE G5 Gaming Latop
RTX 3050 TI 4gb
16GB Ram
i5-11400h
512gb ssd
1tb m2 ssd
512gb m2 ssd

Build Version # when you first started experiencing this issue:

Latest

ADDITIONAL INFORMATION

It only works, if I use USB-Tethering with my phone, my phone also connected to the same Router. It’s annoying, that I can only use my phone, and not my pc’s wifi, so I would like to fix it

:loudspeaker: For anyone who wants to contribute on this issue, Click on the button below to use this template:

Do you have the same issue if you follow the OP’s steps to reproduce it?

Provide extra information to complete the original description of the issue:

If relevant, provide additional screenshots/video:

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More Screenshots, after i click “logout”

Screenshot (130)
Screenshot (130)1920Ă—1080 171 KB

Its german, but it says, that it couldn’t connect to the internet

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Hi @PrintedLocket20 and welcome to the forum !,

Thank you for this report. We’ve moved your topic into the User Support Hub.

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4

Could you check that there is no additional entries in your “hosts” file ?:

In notepad open file named hosts. Take a screenshot and paste it here.

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image
image1581Ă—785 46.8 KB

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Additionally, I can’t login into Xbox Gaming entirely. If I try to login via xbox app, it says that im not connected to the internet and thus couldn’t login

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Also for me i live in Italy

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Thanks for posting the screenshot, no additional entries so all good with that file.
Can you navigate on the internet with your browser without any issue ?
Do all your applications in the Microsoft Store are up to date ?

9

Here issue solved switched off for 30 second router and xbox console

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yes and yes

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Have you applied @WebbyVessel2429 recommendation ?:

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No, but after literally doing nothing, no real “fix” at all, it worked again. But thanks anyway

1 Like
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Nvm, problem happened again, like it worked fine yesterday and now literally the same problem

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Personal Comments and Observations

This honestly sounds like an ISP issue. Here’s a quick test - use a VPN on your cabled Ethernet. If it works and connects you to MSFS, your ISP is playing games with connecting you to the Azure CDN nearest to your location.

16

I don’t remember where I saw it, but just this morning I saw a post mentioning this very problem with the latest Xbox update. It only affects wifi connections and MS is aware of it although there’s no fix yet.

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Its not ISP Issue. Now I installed a Xbox Update and removed/reinstalled Gaming Services, now it works fine ig

1 Like
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That’s totally weird. It doesn’t work again, like, I can play the day before on the evening totally normal and the next day the same issue happens. I already tried my method, also Xbox Update and reinstalling Gaming Services. Still, can’t start msfs or login into my xbox account via the xbox app. Also tried resetting router, doesn’t fix the issue either

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And now its working again!
After a Windows update!
Microsoft really wanted to fool with me 3 days straight

I will reply to this post, if I will ever get this issue back. Feel free to also contribute, if you have the same problem

1 Like
20

I’m having this issue, although my internet connection is OK.
What can we do, then? MS please fix this annoying bug!