MSFS2020 does not load

User Support Hub Crashes (CTDs)
,
1

Are you using Developer Mode or made changes in it?

No

Have you disabled/removed all your mods and addons? If the issue still occurs with no mods and add-ons, please continue to report your issue. If not, please move this post to the User Support Hub.

Yes, tried safe mode and normal several times aswell as deleting entire community folder contents

Brief description of the issue:

while loading up the game, just on the new activities page, blue bar around 75% game shuts down without further popup or other errror message on screen

Provide Screenshot(s)/video(s) of the issue encountered:

Faulting application name: FlightSimulator.exe, version: 1.37.19.0, time stamp: 0x00000000
Faulting module name: VCRUNTIME140.dll, version: 14.40.33728.0, time stamp: 0xf3e8e773
Exception code: 0xc0000005
Fault offset: 0x0000000000001031
Faulting process id: 0x6718
Faulting application start time: 0x01dada77cc168001
Faulting application path: C:\Program Files\WindowsApps\Microsoft.FlightSimulator_1.37.19.0_x64__8wekyb3d8bbwe\FlightSimulator.exe
Faulting module path: C:\Program Files\WindowsApps\Microsoft.VCLibs.140.00.UWPDesktop_14.0.33728.0_x64__8wekyb3d8bbwe\VCRUNTIME140.dll
Report Id: d92e0042-2e12-4eb9-8d05-ea970293101f
Faulting package full name: Microsoft.FlightSimulator_1.37.19.0_x64__8wekyb3d8bbwe
Faulting package-relative application ID: App

Detailed steps to reproduce the issue encountered:

every time i try to startup the game

Many issues may be due to an outdated graphics card. Please state your Graphics Card Driver Manufacturer (NVIDIA, Intel, AMD) and Version (Learn how to find your current graphics card driver version):

3090TI

PC specs and peripheral set up:

Operating System
Windows 10 Pro 64-bit
CPU
Specification AMD Ryzen 9 7950X3D 16-Core Processor
AMD K19
AMD K19
AMD K19
AMD K19
AMD K19
AMD K19
AMD K19
AMD K19
AMD K19
AMD K19
AMD K19
AMD K19
AMD K19
AMD K19
AMD K19
AMD K19
AMD K19
AMD K19
AMD K19
AMD K19
AMD K19
AMD K19
AMD K19
AMD K19
AMD K19
AMD K19
AMD K19
AMD K19
AMD K19
AMD K19
AMD K19
AMD K19
RAM
63,0GB
Motherboard
ASUSTeK COMPUTER INC. TUF GAMING X670E-PLUS (AM5) 39 °C
Graphics
DELL S3222DGM (2560x1440@144Hz)
4083MB NVIDIA GeForce RTX 3090 Ti (Gigabyte) 54 °C
512MB ATI AMD Radeon Graphics (ASUStek Computer Inc)
SLI Disabled
CrossFire Disabled
Storage
3726GB Western Digital WDC WD40EZRZ-00GXCB0 (SATA ) 31 °C
931GB Western Digital WDC WDS100T1R0A-68A4W0 (SATA (SSD)) 32 °C
3726GB Samsung SSD 990 PRO 4TB (Unknown (SSD))
1907GB KINGSTON SKC3000D2048G (SATA-2 (SSD))
931GB Western Digital WDS100T1X0E-00AFY0 (Unknown (SSD))
Optical Drives
No optical disk drives detected
Audio
Audient iD44
Meta Quest Pro VR
Virpil flightgear

Tried verify repair through xbox store, no luck. And checked the hosts file, which is empty.

If on PC, Fault Bucket ID - Instructions here - Please type in just the Fault Bucket ID # rather than a screenshot for privacy reasons:

Fault bucket 1354524022935523900, type 5

Build Version # when you first started experiencing this issue:

i dunno, yesterday evening. I keep the game updated always.

:loudspeaker: For anyone who wants to contribute on this issue, Click on the button below to use this template:

Do you have the same issue if you follow the OP’s steps to reproduce it?

Provide extra information to complete the original description of the issue:

If relevant, provide additional screenshots/video:

If on PC, Fault Bucket ID - Instructions here - Please type in just the Fault Bucket ID # rather than a screenshot for privacy reasons:

1 Like
2

If you are in the Oculus beta revert back to the stable version.

MSFS 2020 won't finish loading with OpenXR Toolkit active
CTD with Exception code 0xc0000005 every time MSFS is started
3

Even with the entire headset disconnected it does not start up. And it always starts up flatscreen anyways doesnt it.

4

Desktop Screenshot 2024.07.20 - 13.55.58.98
Desktop Screenshot 2024.07.20 - 13.55.58.981920Ă—1080 228 KB

It gets just about 2 or three seconds further than this and then quits out to desktop

1 Like
5

Uninstall Oculus software and restart PC.

Launch msfs.

6

Hi @TCWRicksie ,

Thank you for this report. We’ve moved your topic into the User Support Hub.

The Bug Reporting Hub is for posting suspected or confirmed bugs that other users are able to reproduce without duplicating an existing bug report. Using the template or providing all the relevant information about your bug and sim setup is required in order to provide valuable information, feedback, and replication steps to our test team.

If you are not sure if your issue is a bug or need further input from the community, please use the User Support Hub category. If the community can replicate your issue, first search the Bug category to see if there’s an existing topic. If it already exists, contribute to that report. Duplicate bug reports will be closed.

If you believe it is a new report and no duplicate exists, then create a new bug topic using the provided topic template.

All issues caused by or involving third-party addons/mods should be reported to the third-party developer. Assure that no addons/mods are used when reporting issues in Bug Reports.

7

my occulus works fine, why would that help?

8

Because there is currently an issue with this software so please uninstall it for testing purpose.

Restart PC.

9

I think problem is not occulus but msfs2020, i play quite a couple of other VR titles no problem at all.

10

Nope mate :wink:

11

hmm you may be right, seems DCS wont start either.
Il2 does work..

12

ok.. but how am i gonna fly without VR?

13

Nope, uninstall oculus software and restart PC.

Download and install “stable version”. Do not install or update to beta version!

1 Like
14

Ok, deselected the public test channel (beta) and did the downloads and updates/reset. And it Works!
Thanx!
Now i can reinstall 250gigs of MSFS content because i already uninstalled/reinstalled MSFS2020 earlier today.

15

You’re very welcome :wink:

Mark as solution > MSFS2020 does not load - #2 by TenPatrol

17

Do you have the same issue if you follow the OP’s steps to reproduce it?

Yes

Provide extra information to complete the original description of the issue:

When I start msfs, at the loading screen I have a CTD at approximately 75%

If relevant, provide additional screenshots/video:

If on PC, Fault Bucket ID - Instructions here - Please type in just the Fault Bucket ID # rather than a screenshot for privacy reasons:

18

Mine does exactly the same thing. I have uninstalled and reinstalled MSFS2020, did the same for all my drivers, and uninstalled and reinstalled windows. Nothing works

19

Do you have the same issue if you follow the OP’s steps to reproduce it?

Provide extra information to complete the original description of the issue:

If relevant, provide additional screenshots/video:

If on PC, Fault Bucket ID - Instructions here - Please type in just the Fault Bucket ID # rather than a screenshot for privacy reasons:

This worked for me. Thank you so much. I could have saved so much time had I come here first. I just want to sincerely thank you again. Have a great day!

1 Like
20

You’re very welcome.

21

aaaand.. right back where we started after todays meta update…
MSFS crashes to desktop..