MSFS2024 Crashes to desktop after xx minutes, between 10 and 20 minutes. Application Error

User Support Hub Install, Performance & Graphics
, , ,
24

Where do you get ‘Microsoft Gaming Services’ from ? I am having the same CTD as you, including in 2D, not just 3D. I did update the Xbox services to ‘auto’, but having trouble locating the Microsoft Gaming Services

1 Like
25

Got you.

These are the instructions I got from Zendesk:

Note : Uninstall MSFS2024 before doing the following steps.

  1. Open Command Prompt as Administrator: Right-click on the Start button and select Command Prompt (Admin) or Windows PowerShell (Admin).
  2. Run DISM Command: Type DISM /Online /Cleanup-Image /RestoreHealth and press Enter. This process can take some time to complete.
  3. Run SFC Command: After the DISM command completes, type sfc /scannow and press Enter. This will scan and repair any corrupted system files.

I recommend you check if your Windows is up to date (How to update my Windows), after checking that, please follow the next steps:

  1. Open the Microsoft Store and sign into your Microsoft account.
  2. Click on your library and click on get updates and install the updates available.
  3. If the Xbox app is not installed, please search for the app and install it, also, install the Xbox Insider Hub app.
  4. Go to previews and looks for PC Gaming and Game Bar SDK Development and when you already joined, you need to follow the step #2 (Click on your library).

Note: If this is the first time to download the insider app, please just complete feedback and then wait until you receive the previews.

  • Process to install the game.
  1. Open the Xbox app and install the Gaming Services (You will receive a prompt to install it), if you didn’t receive it, please use the manual option to install it.
  2. Check if your drivers are up to date.
  3. Install the Sim.
  4. Try to launch the Sim.

Let me know how it goes.

Cheers!

26

Unfortunately, the solution didn’t fix the Crashes.
True, they are less frequent, but I’m still get one or two per session.

All I know, these are the issues reported in the logs:

Findings:

The problem:

  1. Crash Type and Code:

• Type: “SEH” (Structured Exception Handling).

• Code: 0xC0000005, which typically indicates an “Access Violation” error. This means the application attempted to access memory it shouldn’t have.

Next Steps:

• Check Access Violation Causes:

This could be related to bad memory handling, driver conflicts, or corrupt files.

• Driver Updates:

Confirm the NVIDIA driver version (56636) is the latest or roll back if issues persist.

• DirectX 12:

Test switching to DirectX 11, as DX12 can cause stability issues in some setups.

• Memory Usage:

Ensure sufficient physical and virtual memory is available. This crash occurred with significant memory usage (~34 GB).

Page File : Configuration looks fine, with ~78 GB available.

The suggestion to switch to DX11 is not possible in MF 2024, but DX12 could be the cause here.

More.

Key Information:

  1. Crash Message: “OnMenuDumpReport”

This might indicate an issue related to menu interaction or rendering in the UI.

  1. Engine Data:

• Build Version: 1.2.7.0.

• Runtime before crash: ~168 seconds (~2.8 minutes).

• Allocated Memory: ~13.4 GB.

  1. Hardware Details:

• CPU: Intel i9-14900KF.

• GPU: NVIDIA RTX 4090.

• Driver Version: 56636.

  1. Renderer Settings:

• DirectX 12 enabled (EnableD3D12=true).

• VR state inactive.

  1. Memory Usage:

• Heap Size: ~34.2 GB.

• Free Memory: ~18.6 GB.

• Video Memory Budget: ~24.5 GB.

  1. Potential Issue Area:

• Purpose: “CoherentGTImpl_Z”

This refers to Coherent GT, which is a UI middleware used in games. Crashes related to Coherent GT often point to issues in rendering menus or overlays.

Possible Causes:

  1. DirectX 12 Issues:

• DX12 can sometimes lead to crashes with certain GPUs or configurations.

• Try switching to DirectX 11 in the simulator settings.

  1. GPU Driver Conflict:

• Ensure you are using the latest stable driver for your GPU or roll back to a previous version if problems persist. (I am on the latest drivers).

  1. UI Rendering Bug:

• Coherent GT-related crashes could be triggered by corrupted UI assets or overlays. Try resetting graphics or UI settings.

  1. Memory Management:

• High memory allocation and usage could indicate a problem if it exceeds system capabilities or is mismanaged by the game.

More.

The provided error log indicates multiple recurring issues with Flight Simulator 2024 (FlightSimulator2024.exe). The main recurring error is related to exception code 0xc0000005, which typically points to access violations—often caused by software trying to access protected or invalid memory locations.

Key Observations:

  1. Common Error Pattern:

• Faulting module: FlightSimulator2024.exe.

• Exception code: 0xc0000005.

• Repeated crashes occur at different fault offsets but within the same executable.

No fix so far.

27

Officers, could you please bring this back to Open Bugs, please?
Cheers!

1 Like