I’m on MS Store so I couldn’t turn off Steam cloud saves. I ended up getting in once tonight by just letting it sit on load for 3 hours. Don’t know how long it ultimately took but its on right now.
Does anyone know if there’s an equivalent to the steam cloud save for the MS Store version?
I remember how i reset the game completely… had to put the MS store into offline mode, delete a couple of folders and restart, but it does reset everything, career, avatar, logbook, controls, the lot.
From what i gathered its ignoring the cloud saves
From the reset post, the MS-Store cloud saves are stored in the following location
C:\Users<username>\AppData\Local\Packages\Microsoft.Limitless_8wekyb3d8bbwe\SystemAppData\wgs
Got to remove the entire folder while offline.
Id rather try and avoid doing that if at all possible.
Having to reset our career progress everytime they patch the gane isnt a very viable patching process, plus from what im observing, this 56% stoppage is only effecting a small number of folks.
So are you saying if you delete those files in the wgs folder that it deletes all your settings and career, but you can load the sim correctly over and over… no more issues?
I tried deleting the files in the wgs folder like roadsweeper mentioned but it did not help…
PC user here and still stuck since the latest “hotfix”. Just an update for those of you like me, who can’t start the sim. I wish I had better news, but I have now spent 2 days troubleshooting this. The only place in my house where it works is on the Xbox. That won’t do for me and my current setup.
I had two separate tickets open with Zendesk. I filed them as different topic headings to increase the likelihood of finding a solution. At this point, I have done ALL of the support team’s recommendations and more with zero affect, including:
-Reinstalls
-Repair and Resets from the Xbox app
-Emptied then renamed my community folder
-Updated/checked all drivers
-Rolled back the 24H2 Windows 11 update to 23H2 to play it safe
-Inspected certificates and ensured none contained non-English characters.
-Flushed DNS via Admin Command Prompt
-Maintained default install location (C:)
-Ensured desktop clock was synced, and resynced just to be safe.
-Never installed Google Mod in either 2020 or 2024
-Updated DLSS through DLSS Swapper. Tried several releases.
-Uninstalled and reinstalled Game Services through power shell (had a lot of hope for that one, but again, no joy)
-Reset Modem and Router of course.
I have attempted some where around 50-60 launches of 2024 with nothing but a frozen load somewhere between 57%-63%. After a couple back and forth emails with support, he “threw up his hands” and said the patch is in progress and to expect it between Dec. 9th-12th and there wasn’t much else we could do.
Hope this saves some of you some time. It has all been for nothing so far, but if I stumble upon something that works, I will update here.
That has been my story almost exactly. only differences are that ive been on 23H2 all along and I didnt reinstall Game Services, just repair and reset it. Same experience with Zendesk, but i only had one ticket with more than 10 back and forth emails.
I got in again this morning and did some flights, and now am stuck at 68%. Further along at least, but still stuck. There doesn’t seem to be much rhyme or reason to it. I don’t consider the accepted solution to be a solution (no offense to the person who posted it!) because as they said, having to wipe nearly everything including my career I’ve dumped tens of hours into because of this isn’t an option for me.
I got in briefly this morning too. Beginning to feel like these instances where we slip through are happening around the same time..?
Yes i agree that any solution that involves deleting your cloud save is not a fix
Yeah at this point im pretty much waiting for the next patch. Not gonna have much playtime over the weekend, and even assuming a profile wipe works, which isnt guaranteed, ill not manage to get back to where i am currently before next weeks patch goes live.
Better off just waiting for the major patch and hoping it fixes it. Currently at work, will try some of the suggestions in the previous couple of posts that i wasnt aware of, but not gonna hold my breath. Think my game is bricked for a few days. Heres hoping the patchbcokes sooner rather than later. Jorg said anywhere between the 10th and 12th.
You know I can’t play the game that I have pre ordered since the begining. I know the first screen only with the first configuration (accessibility/grahpics)… I didn’t play. Stuck when I want to experience the “after configuration”…
And 90% CTDs during loading.
I bought something that I don’t know. I don’t even know how is the main menu with modes etc… Imagine how I am feel now
First, sorry for the length but this is gonna have to be wordy.
I have a development on my end. Out of sheer desperation and given Valve/Steam’s liberal 14 day/2 hour return policy; I wanted to see if this was isolated to my copy through the Microsoft store (more on that in a sec).
I bought it from Steam tonight, and held my breath as I installed it. It screamed past 58%-63% and finally started. After countless failed clean reinstalls on my MS Store/Game pass copy, it worked! I was both elated and mad that this third party was able to provide what MS couldn’t. I then remembered that planes don’t get downloaded/authorized till the second go. I setup a few binds, then tried again. Sigh. It stopped dead at 58%. Subsequent attempts were all the same.
I can pretty much deduce the following. There is either A.) a problem plane that is from my large library of marketplace purchases from 2020 that is causing the issue or B.) there is a conflict between what is recognized as “owned” by the sim and what is validated by the CDM server when I load.
More on B.) I preordered/bought the Aviator Edition from the MS Store before launch. It wasn’t the best deal for me given the number of planes I already owned, but I figured I poured enough hours into 2020, that it would be a bargain and a small way to do my part to support Asobo, MS and all the people that keep MSFS, a hobby I love, going. However, I was so disgusted by the launch, and the idea of a long road of waiting for it to be serviceable, that I asked for a refund. After being notified of my refund, I planned to install the standard edition from Xbox Ultimate Game Pass that my son and I share on the same PC and one Xbox. When it was patched to the point of being acceptable, I would buy at least the Premium DLX. Imagine my surprise when I installed it the day after my refund confirmed and noticed I still had ALL THE PLANES included with the Aviator edition. I explained what happened to my fellow flight leader in our Bush Flying group and while he thought I hit the jackpot, I wasn’t so sure. I am pretty flawed, but I am honest. I decided to buy the Aviator Ed once the dust settled for the reasons I described above. I didn’t know who to contact to try to right it, so I just figured it was an extended preview that would be paid for as soon as I could use the sim as designed and advertised. I wouldn’t talk about it here if I didn’t plan to.
SO, now, I am not sure how to handle it. Keep the steam version and let it sort itself out hopefully with a patch OR just buy it straight from MS Store again when they finally right the DRM discrepancy on my account.
The important thing you can take from this is it is most certainly a plane, or similar marketplace asset issue. I don’t think any of the uninstalling, DNS flushing, time sync stuff amount to more than snake oil cures if my theory is correct. Hopefully, by giving us the ability to remove planes/assets in the next patch, we can at least get it running and narrow down the culprit, IF, and it is a big IF, we can actually get in the sim to make those changes.
Best of luck to all of you. Hope this is clear enough.
-J
I have to agree with you Petroho. I have a very high end computer and an XBOX X. I have purchased many addons through the Marketplace(not my preferred way of getting content,just for XBOX X). I also buy content through Orbx ,the actual developers and Simmarket as well as inibuilds. There seems to be no forethought about how all this content would be handled and I agree that some of the addons are the culprit in the sim not starting( hanging/freezing at various percentages). Even Jorg and the others admit there is conflict and problems with even their own aircraft at release.
My big question now is why are they still selling content on the MSFS 2020 marketplace when it appears many of these addons are affecting the ability of the sim to even start?
I don’t want a refund and have always been a huge supporter of MSFS. Since the last update I only was able to get into the sim once and am now back at stuck at 58 percent loading.
Microsoft and Asobo need to stop selling from the marketplace until all conflicts are resolved.
I am having exactly the same issue !
Stuck at 57% Tried a few times to launch the simulator. Nothing happens…
Then I tried to Run my sim. from my Microsoft account…
It Worked 100% !!!
Sent an email to zendesk , waiting for their reply !
I do notice one thing that you haven’t mentioned that you tried, and that is the “delete cloud save”.
That has worked for quite a few folks that were stuck getting the sim to start.
Hold on though, isnt the markletplace disabled? Surely the only planes or items we have are from whichever edition we bought, in my case, the Aviators edition. Or are they adding on the rest of the stuff we had bought through the 2020 marketplace automatically, even though we cant see it?
I thought they werent adding the 2020 stuff until the markeplace was enabled, or am I mistaken?
@TeemingChief What do you mean, run from your MS acc?? Please clarify that, you mean run from the MS store?
What did you actually do?
What is the “cloud save” you refer to? I’m on the Steam version and disabling the cloud save through Steam got me in once, but never again, unfortunately. Is there some other cloud save?
Roadsweeper: there are a lot of 2020 planes already available in my sim. I have probably dozens. Well, I HAD dozens. Someone on here was keeping a thread with a chart of what was currently compatible… but it was a mess to keep updated since its changing.
There is a faq from the developers i saw somewhere mentioning last week even before the update that certain 2020 addons were causing failures to load.
Planes ARE included and auto populated from the previous Marketplace. I believe the developer of a plane just had to show that they had made minimum efforts to make them compatible. For example, one of our members, “flyndive”, is a low scale developer who made Smaug, the Duck and the Autocrat for 2020. The Duck and the Autocrat are both flyable and auto dropped in 2024’s offerings and work splendidly in the new sim…well, when I could load it. Same with other planes like the SWS Kodiak and A2A Commanche from the bigger studios just to name the ones that come to mind. Some work great, some less so. It’s a spin of the revolver.
For the record, I did the “delete cloud save” with zero affect. It just sort of supports my theory, because after that is deleted, your plane list is repopulated before the next load.
