Need help please on steam

Not 100% sure where to post this

I pre ordered msfs 2024 on steam and have completed purchase and have the completion id etc and it appears on my card statement but nothing is showing in my steam game library

Please help ty

The FS2024 sim has not been released yet.
It is scheduled for release on November 19th.
What you have is a prerelease purchase that has a bonus of an aircraft that can be used in FS2020.

Yes I understand but other people I know who pre ordered on steam the thing appears in game library but cannot install nothing is showing for me at all

And their steam game library has msfs in th le list mine doesn’t

I’m not too familiar with Steam, but I suspect you would probably have to contact Steam to find out what is going on there.

I’ve been trying however I cannot contact them about a game that ain’t showing on my account because the list of options to talk to them about doesn’t show msfs 24 as refeeence here is my friends steam library but mine doesn’t show
image

Are you sure it’s not being filtered for some reason? For example this button affects whether only installed games show in your list…

image

Does your list show any ā€˜greyed-out’ (not installed) games like in the screenshot from your friend?

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Hi there

My game library shows my not installed games

Weird. Presumably you bought direct from Steam and not a third party?

In any case I’d give it 24hrs before worrying too much.

Yeah direct through steam I’ll check again tomorrow if not I’ll try to find out how to request support
Thanks

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I didn’t have game either in my library. I clicked ā€œtimeā€ icon in the BeardyBrun’s picture in this thread and I got timeline visible. Then I was able to add it to my Games folder.