From “Welcome to the Public Forums” pinned article:
Please find below the list of official tags we will using from now:
The team is aware of an issue and currently investigating
A Community Feedback is logged in our database, and our test team is working to reproduce the issue.
Note: If the feedback is verified as a bug, the thread’s tag will be changed for “Bug logged”
The issue reported by the community has been successfully reproduced by our test team and turned into an official bug. The bug is now being assigned, prioritized, and worked on for a future fix.
Unable to reproduce, need further information
A workaround is available
The issue previously reported is now fixed on the current version of the SIM
and from Zendesk FAQ:
Can you explain the Ticket statuses to me?
Below, you will find a short description of each status.
- New: The ticket is in the queue and hasn’t been handled yet.
- Open: You updated the ticket.
- Awaiting your reply: Our team contacted you to request more information.
- Solved/Closed: The ticket has been handled.
Bear in mind, this is the ticket status, not the actual fix for the issue.
It means the info on your ticket is now in the hands of Asobo for a fix.