No mouse detected in MSFS2020 when keyboard connected to Xbox X

Bug Reporting Hub Hardware & Peripherals
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MSFS-2020 40th anniversary "deluxe"edition on Xbox X.

ISSUE DESCRIPTION

Hi everyone, this my very first post on this Forum, I am new into all of this.

Got some weird issue with my currently keyboard and mouse connected to Xbox X when playing MSFS2020 40th anniversary Deluxe Edition Version 13.8.2, which is purchased without Game Pass.

In Microsoft Edge App as Cyberpunk 2077 game(with all Add-ons) I can use my keyboard and mouse with the Xbox X. No problem that works fine. Never any issue.
I can connect without any issues keyboard or mouse with their dongle or directly wired to the Xbox X. No USB Hub employed.

So after second fresh installation of MSFS2020 with no add-ons the mouse only will work and show up if you unplug the external Razer Deathstalker V2 Pro Tenkeyless in US ENG layout.
Mouse is a Razer Basilisk Ultimate.

I got also another Mouse, a Logitech MX Master 3S, which works also fine together with the mentioned keyboard.
Ive been testing both mouse seperate with its dongle or wired to the Xbox X, and do not have issues, except in MSFS2020.
I only plug dongles or mouse wired as keyboard in with Xbox X turned off.
Also restartet Xbox X several times to see if there might be a change.
Language as local settings a correct and no issues.

I am only capable to use the mouse(Razer or Logitech) inside MSFS2020, when keyboard unplugged!

There is a bug.

FREQUENCY OF ISSUE

Always.

REPRODUCTION STEPS

Please list clear steps you took in order to help our test team reproduce the same issue:

  1. Plug in your stuff with Xbox X turned off. No sleep mode activated. OFF.
  2. Turn on Xbox X with controller, or on Xbox X, wait to let stabilize and load all.
  3. Launch MSFS2020.

YOUR SETTINGS

Xbox X default settings for my area.

What peripherals are currently plugged in? Please name all of them as there could be a potential conflict.
Xbox X game controller, the black one which comes in the package. To the Xbox X controller Razer BarracudaX 2022 Headset connected via 3.5mm conector.
Monitor connected with HDMI cable from Xbox X: HP M27h FHD Monitor.

MEDIA

MSFS 2020 40th anniversary Deluxe Edition.

[END OF FIRST USER REPORT]

Provide extra information to complete the original description of the issue:
• Repeating: Both mice are working(seperate of course), one or the other together with my external keyboard successfully in Microsoft Edge, or Cyberpunk 2077.
Wired or with dongle, but DO NOT work with MSFS2020.
That one or other mouse works in MSFS 2020 I have to unplug the external keyboard.

I apologize for my rather faulty non native English.

Thanks.

1 Like
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Why does little things do not get fixed.

I`ve been reading here is a lot of users with same basic problems.

These are basics to fix, that could be done very shortly.

2 Likes
5

Well now as I was ready to delete tonight this game definitely from Xbox X, I had still another go with some minor flights with my drone in Africa, Cairo, DAUE in Argelia, just some desert trips to have a look around what you might see in the FS.

Just in mid game desperate I went in options because I was really mad again about that I could not park the airplane at arrival :face_with_symbols_over_mouth:, no brakes responded on controller :question: and suddenly the FS asked me inputs from keyboard :interrobang: :face_with_symbols_over_mouth: which is even not connected since last cloud reset of game. :bangbang:

Mad :face_with_symbols_over_mouth:and with brut force just unpluged the keyboard dongle from running PC, plugged it in game in options in the back of Xbox X, and suddenly the keyboard worked together with the mouse.

I will have to test this now more through.
I don’t believe in miracles, because it looks somewhat buggy, not best fluid.

But for the very first time in this FS works k&m with not so nice hot plug in. :bulb:

Something which I forgot to tell here since begin:
My Xbox X is new, not 3months old.

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Wanted to give it a game after work, turned on Xbox X.
Well keyboard as mouse are standing in MSFS, but today more bugs.
Mouse and keyboard not working at all anymore.

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Only the controller works, or I hope so.

Good job. :+1:

I cannot believe this joke when in Cyberpunk2077 as Edge everything is fine on Xbox X.

So continue.
Just exit flightsimulator 2020 on Xbox. Unplug keyboard, load again…, update screen. Mouse I left plugged in.
Mouse works, ah! this one I know already from before.

Now in game, plug in hot keyboard, and works.

Steps for me how to get around, till one day it might get fixed by Microsoft:
Start game, with mouse and controller pluged in.
Load game, plug in keyboard.
Now it works.

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Please fix this problem, here in this post is now to see in forum for 21 days.
Support knows since a more than a month.

It can’t be that hard to fix.

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Tonight been testing again in same way as above already explained, it is always the same.
But from now on only can go around this plugging the keyboard right in game.

A bad bug which needs to get fixed on Xbox X.

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Hi,

Oh I just learned here that this issue exists already since Dec 2022:

If I would have known that before purchase would been very helpful.

Microsoft and Asobo obviously with proof do not fix these bugs.

I mean just compare these dates how far they are apart. :face_with_peeking_eye:

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Start xbox with keyboard and controller on,mouse off.
When at world screen turn mouse ON.

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Hi,

Thank you very much for your reply :+1:

Certainly I will test tonight and reply.

Thanks again for your input.

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There’s been a bug for ages that has not been sorted.
Somewhere in this forum - dating back at least 2 years - there’s a more clinical temporary fix. All I know is the order of connecting the mouse - and the keyboard- affects sometimes whether mouse works.Otherwise you end up messing about using controller buttons as a mouse alternative, which is useless.

1 Like
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Hi @XP12Fanboy,

Sadly this does not work, I left my mouse dongle in the back port of Xbox X, and ones World map open I turned the mouse on.

To my opinion to what I do see on screen. Xbox X is asking inside of MSFS2020 for some crucial hardware responding when before update screen appears, message on screen “press any button to Start”.

From there on with my keyboard connected via a dongle or direct, I cannot launch by keyboard the game/sim. Nope.
It has to be the controller or the mouse, and then I get the step further for checking “updates screen”.

Ok I got it, a bug for ages.

But it should be advised clearly from Microsoft and Asobo. Is there a QA?

So far as I could find out I can only plugin “hot” in game the keyboard, that I got “brakes” at least in a airplane when landing, which is surely off topic…

I do not know if I should smile sad as old boot or get my had in the sand stumpen.

This is shear madness. How is this possible.
I do apologize for my comment right here, but where I work for the last two decades we really care our customers. It works really.

I thank you ones more for your reply personally, thirst one ever since 22days on such a simple issue to respond for support to my idea.

Is there not such thing as guarantee when you purchase a software from Microsoft Store.

How is this possible?

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Sorry its not working.
To be clear i only use the controller buttons when firing up the game and accepting all messages. Just the mouse when in the actual game after i turn it on.
You can raise a ticket with MS for your problem who you can contact you via chat. Ive done thus before.Think its called Zen desk in this forum.

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https://flightsimulator.zendesk.com/hc/en-us/requests/new

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I will do it again, three times repeated as usual from my side, often I do check things over a week.

Do not please understand me bad. I am very happy that someone did reply here. :+1:

I mean, imagine, you purchased equipment, works nice no fault no issue with other games. Really nice, amazing such good job from so many people. Outstanding certain ones.
Flight is a dream to anyone here in, and it does not work in the basics on Xbox X from Microsoft FS2020 purchased where I got guarantee on this black thing next to me.
This box works nice, just the FS sim is broken.

…

Ok, here I go, I launched game from controller, before i quit of course game :saluting_face:

Keyboard seems to unresponsive right now.
Get in World map, and connect mouse. Note I do see the cursor on left top up corner the screen the arrow since launch again?
Attention to support, I did reset the cloud settings in game several times without solution to the bug.

I can see the arrow moving with my mouse, but cannot click anything anywhere.

Thank you very much again for your input, hopeless it does not work out for me.

I did, and thanks ones more for suggestion with experience from you.
They did not solve the issue.

I am f***** with support.

16

Just I’ve been testing it out again, and again, imagine…

I cannot have plugged-in keyboard in Xbox X to launch MSFS2020, it will not work anywhere.
I just restarted from Off the Xbox X again several times.

On my simple common hardware with no USB Hub, it does not work as in top of report anyone can read here.

What is doing the Quality Assurance for MSFS2020???

Please respond to solve this basic issues.

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I cannot help if MS support have not resolved the problem as I do not have enough knowledge of Xbox or PC software.

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Hi,
I never blamed you, how could I. Eventually I expressed myself wrong :frowning_face:. Under any means never I would have attacked you.
If there was anything wrong written from my side, I apologize.

The input:

IS addressed to Microsoft and Asobo Studios, not for you @XP12Fanboy.

I ve been already very happy that you responded here. :+1:
My reaction just was that this does sadly not work for me, certainly must depend with the actual version or hardware employed.

It is very strange and bad habit that this kind of issue is unsolved for years.

1 Like
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Well it might take still some time to solve the issues with the peripheral hardware above on Xbox X, hope it will get to a solution.

So far there is been some changes in the MSFS2020 mainly on Xbox X rendering, which do not look good lately.

I am getting more persistent problems with my workarounds, not funny.

Of course as expected, any other compatible Applications as Games work fine.

Just not MSFS2020, this is sad.

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I have the same issues. I have to unplug all peripherals and plug them back in.

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Recently after latest update from FS2020 my workaround does not bypass the issue anymore.

Now when I plug in keyboard(tenkeyless showing correctly up and working flawless in other games) mid game it does get recognized as keyboard and works as game controller in identical same manner.

If I do not confirm in begin of game by upcoming the message “press any button to start”, with the mouse, nothing gets recognized. You can plug and unplug so much as you like, it won`t work.

Most worse of all is that even after deleting cloudsave several times and loading the game more than twice fresh including factory reset from Xbox X: support zendesk still asks you to delete your gamertag and account.
So how do I make it than what after?

It is unbelievable the grade of quality in support in this game.

Well this reflects ratings in PT on Microsoft store as Xbox Store(are the same):

Screenshot 2025-03-18 124128
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Obviously here are lots of bugs which do not get fixed nor recognized.
It is all the users fault…, who only downloads the game.

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Also I would like to know in this forum who came on the bright idee to lighten most messages up here as solution.

This is deeply wrong and ironic to my opinion in such case.