No pushback tug is available to answer your request

A320 neo stock aircraft at gate from cold and dark on Xbox.

Received the above message from ATC, can you help?

Just use the pushback key binding. You don’t need to use act to pushback.

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Thanks, I achieved pushback.
I can use the key binding, I can also use reverse thrust.
However, I still cannot achieve pushback via ATC, and I have no idea why.

This is because some airfields and some gates / stands don’t have a push back tug available. In these circumstances ATC will say that no tug is available.
You might find with some 3rd party airports there is a pushback tug model, but it has not be set up by the developer to respond to ATC.

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I don’t use a keyboard what do you suggest I do?

Map the pushback to a button on your controller.

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Never had that happen to me, but I heard an AI plane get that response. A couple minutes later, I heard that same AI plane ask for clearance to taxi and had it granted. No idea if it just gunned it and made a u-turn through the terminal, if the passengers all got out and pushed it back themselves, or what. I was about to take off at the time.

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