In order to have an effective communication, it has to a BI-DIRECTIONAL one.
Been around in the forum since joining the alpha insider program. I’ve seen the gradual change in the communication, atmosphere and releases.
There is a lack of consistent acknowledgment, and sometimes a total lack of acknowledgement at all to the burning issues & bugs. In some cases, there is an initial communication but then no further follow-up.
Just one example, Issues reported on Zendesk has no clear follow-up of whether they are part of a known issue already, and whether they are planned to be handled this time or the other ( feels like > /dev/null for the Linux programmers around here).
Some posts are started to be flagged as “BUG LOGGED” ,and sometimes we do get some announcements. But again, it’s not a common and not consistent.
The @moderators here are doing outstanding job and efforts! no doubt. But it’s unfair to let them run around and try to put out the flames with bare hands over such a huge community already. Moreover, the lack of clear communication keeps fueling the anger and toxic posts…
I strongly believe that if we get consistent periodic communication, a clear follow-up on the topics and issues and a cumulative post to consolidate all of those side messages , it will be far more efficient and supportive ( see my previous post here: Official Discussion: September 2nd, 2021 Development Update - #16 by MarinaraTrain42 )
When people have active acknowledgement to their problems, clear communication of the up-to-date priorities and expected timelines, they will be much more patient and tolerable even if they wishful fix/change won’t come yet or slip a deadline. We understand they can’t keep everyone satisfaction 100% of the time . But at least, a clear understanding and sharing of the complexities, decisions taken and in-progress status will keep us all in the same camp.