Onestore and community folder empty after 1.37.19.0 download

User Support Hub Install, Performance & Graphics
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1

:wave: Thank you for using the Bug section, using templates provided will greatly help the team reproducing the issue and ease the process of fixing it.

Are you using Developer Mode or made changes in it?

no

Have you disabled/removed all your mods and addons? If the issue still occurs with no mods and add-ons, please continue to report your issue. If not, please move this post to the User Support Hub.

not necessary as the complete local cache folder was empty after downloading the latest update via microsoft store

Brief description of the issue:

after downloading 1.37.19.0 from the microsoft store the complete local cache folder is empty. Have to reinstall everything :face_with_symbols_over_mouth: :triumph:

Provide Screenshot(s)/video(s) of the issue encountered:

N/A

Detailed steps to reproduce the issue encountered:

download 1.37.19.0 from microsoft store

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PC specs and/or peripheral set up if relevant:

Build Version # when you first started experiencing this issue:

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Do you have the same issue if you follow the OP’s steps to reproduce it?

Provide extra information to complete the original description of the issue:

If relevant, provide additional screenshots/video:

2

Since several sim updates ago the default new path to the packages is
C:\XboxGames\Microsoft Flight Simulator\Content
If you have reinstalled MSFS sometime since I suggest you look there.

Edit: just ignore this bit of wrong information

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Thanks. But it’s not only the packages folder. It’s the complete Local Cache folder, which is empty (including usercfg.opt, etc.)
Will not be solved. Have to reinstall everything. Topic is just for heads up for others.

4

The directory you mentioned only contains the launcher and its related files. The main game files are stored elsewhere, by default
c:\Users\YourUserName\AppData\Local\Packages\Microsoft.FlightSimulator_8wekyb3d8bbwe\LocalCache\Packages\

5

yes!

c:\Users\YourUserName\AppData\Local\Packages\Microsoft.FlightSimulator_8wekyb3d8bbwe\LocalCache\

is empty

6

downloaded already 30 of 137 GB, yeah! Thanks Asobo!

7

Did you happen to move the official and community folders to another location? For example D:\MSFS?

8

no! yesterday everything was fine. The Addon Linker found everything. After the download of 1.37.19 one hour ago i startet the addon linker and it didn’t find the community folder anymore. The complete content of the local cache folder has been deleted by the update.

9

Oh yeah … I forgot that it’s so long ago since I moved them

10

It’s best to move the packages to a non default location and update the path in the UserCfg. Then any following sim updates you should always check the new path matches that shown at the bottom of the splash screen. I don’t use Addon linker but so long as it also knows where they are there should be no problem

1 Like
11

After you install MSFS you’ll need to create a new folder on another drive or partition and move the official and community folders to this new location.
Here’s a step-by-step guide:
On the desired drive or partition create a new folder where you want to store MSFS packages.
For example disk D folder named MSFS.
D:\MSFS

Locate the current Official and Community folders.
By default c:\Users\YourUserName\AppData\Local\Packages\Microsoft.FlightSimulator_8wekyb3d8bbwe\LocalCache\Packages
Move Official and Community folders to directory you just created > D:\MSFS
Launch MSFS and click the install pakages path

image
image1157×140 16.8 KB

Select the folder you created earlier
for example D:\MSFS

Please don’t forget to delete all files and folders from the Official folder after you have moved it to the new location.

So go to

c:\Users\YourUserName\AppData\Local\Packages\Microsoft.FlightSimulator_8wekyb3d8bbwe\LocalCache\Packages\Official

delete all files and folders from the Official folder.

Fly safe capt!

1 Like
12

Hi @Jetwasher74 ,

Thank you for this report. We’ve moved your topic into the User Support Hub.

The Bug Reporting Hub is for posting suspected or confirmed bugs that other users are able to reproduce without duplicating an existing bug report. Using the template or providing all the relevant information about your bug and sim setup is required in order to provide valuable information, feedback, and replication steps to our test team.

If you are not sure if your issue is a bug or need further input from the community, please use the User Support Hub category. If the community can replicate your issue, first search the Bug category to see if there’s an existing topic. If it already exists, contribute to that report. Duplicate bug reports will be closed.

If you believe it is a new report and no duplicate exists, then create a new bug topic using the provided topic template.

All issues caused by or involving third-party addons/mods should be reported to the third-party developer. Assure that no addons/mods are used when reporting issues in Bug Reports.