Opening EFB crashes 2024 (when airborn?)

DLH4371 · May 16, 2025, 7:31pm

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One for platform (ms-store, steam, xbox, or xcloud)

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ISSUE DESCRIPTION

Description of the issue:
When airborn, opening the MSFT EFB causes first stutters and then a CTD. Happend 3 times (in the Fenix though, will try to replicate with default aircraft)

Did you experience this issue before you joined the Beta?
No

[PC Only] Did you remove all your community mods/add-ons? If yes, are you still experiencing the issue?
No

FREQUENCY OF ISSUE

How often does this occur for you (Example: Just once, every time on sim load, intermittently)?
3x

REPRODUCTION STEPS

takeoff and open EFB (in may case using TAB) when airborn. Happend twice when trying to open LIDO charts for LGAV destination airport. Works while on ground.

YOUR SETTINGS

If the issue still occurs with no mods and add-ons, please continue to report your issue. If not, please move this post to the User Support Hub.

What peripherals are you using, if relevant:
not relevant, but TM Airbus pack and WinWing MCDU

[PC Only] Are you using Developer Mode or have you made any changes to it?
no

[PC Only] Many issues may be due to an outdated graphics card. Please state your Graphics Card Driver Manufacturer (NVIDIA, Intel, AMD) and Version:

[PC Only] What other relevant PC specs can you share?
Not relevant, but I have an MSI RTX4070 with 12GB, so should be not bottleneck, and 32GB RAM

MEDIA

Please add a screenshot or video of the issue occurring.

[END OF FIRST USER REPORT]

For anyone who wants to contribute on this issue, Click on the button below to use this template:

Do you have the same issue if you follow the OP’s steps to reproduce it?
•

Provide extra information to complete the original description of the issue:
•

If relevant, provide additional screenshots/video:
•

Eriadus6724 · May 16, 2025, 7:58pm

Do you have the same issue if you follow the OP’s steps to reproduce it?
• Yes, opening the flight planner with the A320neo V2 but this time also on ground, when I want to check an arrival.
My community folder just have an livery and another scenery.

Provide extra information to complete the original description of the issue:
•

If relevant, provide additional screenshots/video:
• https://www.youtube.com/watch?v=XLhMwBmL410

AsoboReportCrash :


/!/ CRASH /!/TOML
[OnCrash]
Msg="_handleSEH"
Type="SEH"
Code=0xC0000005
[Engine]
ReportVersion=10
ExitApp=false
TimeUTC=2025-05-16T19:53:34Z
BuildVersion="1.5.1.0"
UnscaledDeltaTimeMs=17.645399
TimeSpentRunningMs=321272.33776
TimeSpentPauseOffMs=317791.884526
TimeSpentTurnedOnMs=317791.884526
ContextUID=-7330886740577391408 #0x9A437559A3436CD0
MemInfoUID=-5794685208936949775 #0xAF952481081A57F1
DebuggerAllowed=false
AllocatedMem=16225644544
BucketMemUsed=2145952
BucketMemCommit=2293760
BucketMemBudget=6442450944
FrameCount=8247
IsMSIXVC=false
Purpose="[default purpose]"
[AsynchCheckHandles]
Status="Idle"
EndedXFramesAgo=1295
Duration=9
Restarts=0
FreedHandles=8716
CreatedHandlesDuringACH=0
CreatedHandlesSinceEnded=22
[Hardware]
Platform="PC"
Cpu="AuthenticAMD"
Brand="AMD Ryzen 7 5800X3D 8-Core Processor           "
DriverVersion="56636"
GPUName="NVIDIA GeForce RTX 4070 SUPER"
HWS_Enabled=1
[Fibers]
Cancelled=false
NumCreated_TOTAL=481
NumExternalCreated=224
NumConverted=46
NumExternalConverted=16
NumCreatedFiberMgr=257
[Renderer]
EnableD3D12=true
Model="Nvidia"
VR_State="Inactive"
VideoMemoryBudget=11776557056
TexturesToDeleteCount=0
TexturesToDeleteTotalSize=0
[RawCallstackWin64]
0=["KittyHawkx64_Steam_PCSUB.pdb","49660E1A01EE894BBC273EB2C4C9E06A",1,64212559]
1=["KittyHawkx64_Steam_PCSUB.pdb","49660E1A01EE894BBC273EB2C4C9E06A",1,64230683]
2=["kernelbase.pdb","CE70E48D356A0D31EB2DAA4415DC675E",1,1229927]
3=["ntdll.pdb","A1F44AE8CDE3BCFA99A41209581EB686",1,677912]
4=["ntdll.pdb","A1F44AE8CDE3BCFA99A41209581EB686",1,577094]
5=["ntdll.pdb","A1F44AE8CDE3BCFA99A41209581EB686",1,665791]
6=["ntdll.pdb","A1F44AE8CDE3BCFA99A41209581EB686",1,337236]
7=["ntdll.pdb","A1F44AE8CDE3BCFA99A41209581EB686",1,660430]
8=["CoherentUIGT.pdb","B3F09B10C1EB254F84B712AC914BCFF0",4,1388049]
9=["CoherentUIGT.pdb","B3F09B10C1EB254F84B712AC914BCFF0",4,1391213]
10=["CoherentUIGT.pdb","B3F09B10C1EB254F84B712AC914BCFF0",4,663474]
11=["CoherentUIGT.pdb","B3F09B10C1EB254F84B712AC914BCFF0",4,675005]
12=["KittyHawkx64_Steam_PCSUB.pdb","49660E1A01EE894BBC273EB2C4C9E06A",1,3541168]
13=["KittyHawkx64_Steam_PCSUB.pdb","49660E1A01EE894BBC273EB2C4C9E06A",1,3541868]
14=["KittyHawkx64_Steam_PCSUB.pdb","49660E1A01EE894BBC273EB2C4C9E06A",1,3560138]
15=["KittyHawkx64_Steam_PCSUB.pdb","49660E1A01EE894BBC273EB2C4C9E06A",1,3542605]
16=["KittyHawkx64_Steam_PCSUB.pdb","49660E1A01EE894BBC273EB2C4C9E06A",1,2985854]
17=["KittyHawkx64_Steam_PCSUB.pdb","49660E1A01EE894BBC273EB2C4C9E06A",1,67012780]
18=["KittyHawkx64_Steam_PCSUB.pdb","49660E1A01EE894BBC273EB2C4C9E06A",1,66224205]
19=["KittyHawkx64_Steam_PCSUB.pdb","49660E1A01EE894BBC273EB2C4C9E06A",1,66226646]
20=["KittyHawkx64_Steam_PCSUB.pdb","49660E1A01EE894BBC273EB2C4C9E06A",1,71867711]
21=["KittyHawkx64_Steam_PCSUB.pdb","49660E1A01EE894BBC273EB2C4C9E06A",1,71867976]
22=["KittyHawkx64_Steam_PCSUB.pdb","49660E1A01EE894BBC273EB2C4C9E06A",1,60337190]
23=["kernel32.pdb","62888AB105AA0015CA660D171E4963A2",1,95092]
24=["ntdll.pdb","A1F44AE8CDE3BCFA99A41209581EB686",1,314513]
[MemoryTrace]
HeapSize=34267484160
FreeTotal=11994578944
FreeKernel=0
UsedKernel=0
FreeGfx=0
UsedGfx=0
DataFormat="<Unavailable>"
[CoherentGT_CachesMiB]
RenoirScratchLayer=4095.999999
RenoirScratchTexture=4095.999999
RenoirTexture=4095.999999
RenoirDepthStencilTexture=4095.999999
[FlightSimulator]
PlayerSessionID="6B8DEC74-2836-4CB0-85BC-A6CA4A18984A"
DevMode=false
ObjectsLOD=1.0
TerrainLOD=1.25
UserContainerTitle="A320neo V2"
Latitude=-25.597324
Longitude=-54.488076
Altitude=244.260971
IsOnGround=true
CamLatitude=-25.597411
CamLongitude=-54.488159
CamAltitude=250.110988
GameDate=1747425215
GameMode="FLIGHT_SUNRISE"
LastStates=" MainState:GAME SubState:GAME_PLAY MainState:WORLDMAP SubState:WORLDMAP_GAME"
GameModeData="FREEFLIGHT GAMEMODE"
Mission_Title=""
Mission_Activity="0"
Mission_Dressing=""
Mission_Scenario="0"
Mission_UUID="{2F0E3F12-1F25-477C-8C0D-7F01C4AB6C5F}"
Mission_QuadKey=""
NumRegisteredPackages=1139
[FlightSimulator_Packages]
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asobo-airport-lemd-adolfo-suarez="manifest=002.000.008.000 cds=002.000.008.001"
asobo-airport-omdb-dubai-intl="manifest=002.000.007.000 cds=002.000.007.001"
flyt-airport-sbct-afonsopena="manifest=001.000.002.000 cds=001.000.002.001"
fs-base-coverage-map-wu19-tin="manifest=003.019.002.000 cds=003.019.002.000"
microsoft-airport-sbfi-cataratas="manifest=002.000.000.000 cds=003.019.002.000"
microsoft-airport-sbfn-fernandodenoronha="manifest=002.000.000.000 cds=003.019.002.000"
microsoft-airport-sbrj-santos-dumont="manifest=002.000.001.000 cds=003.019.001.000"
microsoft-airport-sbsn-santarem="manifest=002.000.000.000 cds=003.019.002.000"
microsoft-airport-smzo-zorgenhoop="manifest=002.000.000.000 cds=003.019.002.000"
microsoft-airport-soom-saint-laurent="manifest=002.000.000.000 cds=003.019.002.000"
microsoft-airport-syka-kaieteur="manifest=002.000.001.000 cds=003.019.001.000"
microsoft-discovery-braz-maranhenses="manifest=000.009.005.000 cds=003.019.004.000"
microsoft-discovery-braz-saupaulo="manifest=000.009.004.000 cds=003.019.001.000"
microsoft-discovery-surin-paramaribo="manifest=000.009.005.000 cds=003.019.003.000"
microsoft-sa-east-point-of-interest="manifest=002.000.003.000 cds=003.019.002.000"
microsoft-aircraft-a320neo-tam-prxbg="manifest=001.000.000.000 cds=000.000.000.000"
vref-sbgr-guarulhos="manifest=001.005.000.000 cds=000.000.000.000"
asobo-aircraft-b787-10="manifest=002.000.013.000 cds=002.000.013.001"
asobo-aircraft-longitude="manifest=000.004.000.000 cds=000.004.000.002"
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[FlightSimulator_PublishingGroups]
cu07="1/1"
wu13_poles="26/26"
wu16_caribbean="14/14"
officialfolderfs20="1/1"
mandatory="257/257"
tiedtoexe="5/5"
"developer:sh"="0/7"
wu07_australia="17/17"
cu05="1/1"
wu01_japan="12/12"
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communityfolder="2/2"
cu09="1/1"
wu18_german="11/11"
challenges="38/38"
cu02="2/2"
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spotlighteventpack="9/9"
wu17_uk2="13/13"
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"developer:aerosoft"="0/1"
sideloadedfolder="0/0"
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wu04_france="6/6"
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passiveaircraft="130/130"
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wu19_brazil="12/12"
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cu06="2/2"
wu03_uk="10/10"
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wu06_german="12/13"
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cu04="2/2"
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officialfolderfs24="1/1"
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cu08="2/2"
cu03="1/1"
tiedtoexe_pc="2/2"
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cu01="1/1"
standard="400/400"
[DoneIO]
EncounterDoneIO=false
[SimConnect_connection]
Id_320="FCREmbedded"
Id_321="Request Data"
Id_322="ELEVATEX"
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4322=" MainState:GAME SubState:GAME_PLAY MainState:WORLDMAP SubState:WORLDMAP_GAME"
3722=" MainState:GAME SubState:GAME_TELEPORT SubSubState:GAME_TELEPORT_PROCESS MainState:WORLDMAP SubState:WORLDMAP_TRANSITIONTOG"
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3242=" MainState:GAME SubState:GAME_WORLDMAP MainState:WORLDMAP SubState:WORLDMAP_HOMEPAGE"
3182=" MainState:SAVE SubState:SAVE_SAVE_GAME SubSubState:SAVE_SAVE_GAME_PROCESS MainState:GAME SubState:GAME_WORLDMAP MainState:"
1922=" MainState:GAME SubState:GAME_WORLDMAP MainState:WORLDMAP SubState:WORLDMAP_HOMEPAGE"
1862=" MainState:SAVE SubState:SAVE_LOAD_GAME SubSubState:SAVE_LOAD_GAME_PROCESS MainState:GAME SubState:GAME_WORLDMAP MainState:"
1442=" MainState:LOADING SubState:LOADING_FULLCHAPTER"
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[FlightSimulator_FlightPlan]
Departure=["TT:AIRPORTSZ.SBFI.name_________",-25.596719,-54.487312]
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[NetBingObj1]
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[NetBingObj2]
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[NetBingObj2MainLocker]
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[Frames]
Version=6
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WindlessBulb411 · May 17, 2025, 2:09am

Do you have the same issue if you follow the OP’s steps to reproduce it?
• Sim crashes when I try to open any LIDO chart. Flight planner other functions work well

Provide extra information to complete the original description of the issue:
• The only addon in Community folder is iniBuilds A350. I’m going to uninstall it for now.
No it’s not A350.

If relevant, provide additional screenshots/video:
• it’s 100% the same as in the video above.

Looks like the problem is pretty rare.

DLH4371 · May 17, 2025, 5:50am

But good thing is that Matt said they can reproduce the CTD and so we will hopefully see a fix soon

VerdantCorgi804 · May 17, 2025, 6:00am

Do you have the same issue if you follow the OP’s steps to reproduce it?
• yes, CTD when opening lido-chart on EFB (on ground and in air)

Provide extra information to complete the original description of the issue:
•

If relevant, provide additional screenshots/video:
•

CinnabarFrog10 · May 17, 2025, 6:41am

Same problem with Fenix A320

DLH4371 · May 17, 2025, 6:46am

Yep. See 3 posts above, the bug is confirmed