ORBX paid scenery from marketplace not loading

[jiulongbao]

ISSUE DESCRIPTION

Description of the issue: I bought the scenery (LANDMARKS SINGAPORE CITY PACK) in MSFS 2024 Marketplace as it is listed as compatible with MSFS 2024. But the assets are not getting streamed and I still see the default MSFS 2024 scenery. Attached are screenshots showing proof I bought it, the settings are set to be streamed and I’m online but none of the assets from the scenery is streamed it is all default as the plane flew over the Singapore CBD area.

ORBX has confirmed the issue and not with them, it’s with the sim

MSFS Support has confirmed that there is an issue with the 3D meshes not being displayed correctly and the issue has been classified as a bug, if more people face this issue, they can raise the severity of the issue and get it fixed faster.

Until they fix it, I’m not spending a single cent on the marketplace on scenery that might not even work.

ICAO, coordinates, or specific location: Singapore CBD Bay Area

[PC Only] Did you remove all your community mods/add-ons? If yes, are you still experiencing the issue? Yes

FREQUENCY OF ISSUE

How often does this occur for you (Example: Just once, every time on sim load, intermittently)? Every time on sim load

REPRODUCTION STEPS

Please list clear steps you took in order to help our test team reproduce the same issue:

1. Open Marketplace and go to my library
2. Ensure the paid scenery is enabled
3. Load free flight over the area, none of the buildings are loaded from the scenery pack

YOUR SETTINGS

If the issue still occurs with no mods and add-ons, please continue to report your issue. If not, please move this post to the User Support Hub.

What peripherals are you using, if relevant:

[PC Only] Are you using Developer Mode or have you made any changes to it? No

[PC, MSFS 2020 Only] Are you using DX11 or DX12?

[PC Only] What GPU (Graphics Card) do you use? Nvidia Geforce RTX 3070 TI

[PC Only] What other relevant PC specs can you share? Ryzen 9 5950X, 2 TB Samsung 990 Pro SSD

MEDIA

Please add a screenshot or video of the issue occurring.

[END OF FIRST USER REPORT]

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For anyone who wants to contribute on this issue, Click on the button below to use this template:

Do you have the same issue if you follow the OP’s steps to reproduce it?
•

Provide extra information to complete the original description of the issue:
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If relevant, provide additional screenshots/video:
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[BlueWhiteQs]

Do you have the same issue if you follow the OP’s steps to reproduce it?
•Yes

Provide extra information to complete the original description of the issue:
•No more info required , it just will not load whether streamed or installed. It is beyond belief that this item is for sale in the Marketplace when Microsoft knows it wont work. Please advise how i can receive a refund for this item!

If relevant, provide additional screenshots/video:
•

[TheSevenflyer]

Thank you for this report. We’ve moved your topic into the User Support Hub.

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