Owners of GeForce 600/700/900 series cards, please chime in

Good point. The UHD 620 was released along with Kaby Lake R CPUs in 2017, but it seems that the architecture is identical to the GPUs used with Skylake in 2015, only the media and display engines have changed. Meanwhile Maxwell 1.0 was released in 2014, but it continued to be used in some laptop variants until 2017.

If possible, please open a support ticket and include this in your report. They really can’t use the low-end GPU as an excuse anymore. I would love to see their explanation for this.

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Very interesting observation, I would like to try that. Can you tell me the basics of how to go about disabling my 960M and have the system just use my Intel card?

So did you just simply “Disable Device”?
And then how would you Enable it again?

I am also experiencing this on my 960M. Filed a Zendesk report with some videos.

Yes, that’s the exact procedure! Selecting the iGPU in the Nvidia control panel doesn’t seem to be effective.

Done! Let’s see what they’ll answer…

Actually Maxwell 1.0 is still being used in new laptops through Nvidia’s MX branch of mobile gpus.

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Please vote Bring back Clouds previous to update 5.


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So a short time after i got:

This is not a bug, it is an improvement to the cloud system that lower end video cards are having issues with. Your 960m video card is on the lower end of specifications, then you might have to use the simulation on the lower end of settings, which again in this case might have to be without clouds.

I give up tbh

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And they’re using UserBenchmark for comparisons, the most biased site with very little credibility and a mediocre GPU benchmark. Oh dear…

Thanks for putting this up for vote BlueAlbatros.

My take on this whole thing at the moment is that we have a compatibility issue which can be fixed.
But Asobo are busy fixing other things - which they deem more important - and do not want to allocate resources to this specific issue.

So if we can get enough votes, maybe they reconsider.

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I also disabled my GTX960M and used the even lower powered Intel HD 530 and the clouds are fine, in fact it looked ok, just a bit slow updating each frame but was better than the initial release of FS2020 on the GTX960M.
I just think it adds to the poor testing and the desire to experiment on a release product which was sent out way too early and blaming the userbase for not having the latest equipment to run it on. They are having users test the patches from Patch #9, thats way too late. The damage to the users will be done by then. Oh well thats the way a very large company treats its consumers – with contempt.

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The HD 530 is Skylake, which means 2015. Same year as the GTX 950M and the GTX 960M.

Kepler and Maxwell 1.0 are more capable architectures than whatever Intel had at the time, so I’ll agree with what OriginalGuGa said about prioritising their resources. Though I’m not sure if they’ll reconsider at this point, we’ve had more than ten people receiving the same canned response.

I think those of you with integrated Intel graphics should send back those results so that they can at least stop with the excuse of the GPUs being pushed too hard.

Same reply here, meaning they are not taking this serious at all.

Yes, very bad timing for them to do this with the shortages.

It reminds me of same situation that happened with Euro Truck Simulator 2 when they stopped supporting Windows XP.

Unfortunetly don’t count on Asobo fixing that. While integrated graphics card may work because of different architecture, it will run even worse, because it’s underpowered.

I sort of understand Asobo wanting to move forward. Consoles hold back PC releases, games look significantly worse on them and that’s a fact. I am not sure if this situation is comparable, so don’t jump to my throat here.

When DX12 will hit for MSFS2020, they will most likely retire DX11, leaving people with GPU’s that you all have here, unable to even launch the game. Unfortunetly it’s a natural process of software developement. Regressions in old hardware compatibility are expected if they introduce new techniques that utilise newer GPU’s.

It does suprise me that integrated Intel card works, but maybe it uses component that the onboard GFX card doesn’t. No idea. I wish Asobo fixed it, but don’t hold your breath for it. It’s either fixing that and stalling the introduction of things, or keeping game up-to-date and utilising new hardware to best of it’s capabilities.

So after proving to the support that worse performing and less supported cards didn’t present the same issue, this is the answer I got.

I’m really sorry we’re having to deal with such lack of professionalism from these guys. They could simply admit they’re not sure what they’ll do about it or even say they wont support Maxwell cards from now on, but they’re simply lying.

I’m moving on, probably will buy a new computer and come back after the software and support is mature enough. Not worth any more of my time for now.

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Thanks. Unfortunately it looks like it’s a lost cause. They’re not even trying with these support responses anymore. Since when is weather, a feature and one of the highlights of the game, a graphics setting? Volumetric Clouds has options for Low, Medium, High and Ultra. It cannot go below that.

I love this simulator and I won’t be requesting a refund. I will just have to wait patiently until corona fades away and hardware prices and stock go back to normal, then upgrade. Maybe in one year from now? However, I will think very carefully when it comes to the paid DLC that they will be introducing in the next few years. They won’t be having my unlimited support anymore.

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To add my two cents here.

I gave this up. I ordered a new GPU today, should have it by Thursday at latest.

The question that is valid now from my perspective is: are we supposed to do something with this in any official way? :thinking:

My point is not the money I put into the game or more money I spent for new GPU. I´d have bought the new GPU at some point anyway. I just don´t find this fair…and I don´t think this is how nowadays internet world should work.

The specs are still listed and in my exact case, I should be able to run the game fully. I have GTX770 which is the lowest possible option to play the game with. But the option is valid! And we all know that one week ago at this time, we were flying FL380 with medium/high specs and everything was okay!

So if I´d go ahead and buy the cheapest car tomorrow, will I get it without a steering wheel?
No, I won´t! But imagine after first regular service check, you´d got the car back without steering wheel due to the upgrade!
“Yeah, you can drive this c*ap, you just have to rotate this rod with your bare hands, sorry, you bought the cheapest one and we´re improving the driving experience”
Oh, hell you do!!

I´m the last person who´ll be taking the things here in any legal way. I don´t have the knowledge, I don´t have the time to study everything and I don´t have energy to do this alone. But I´m completely open to the idea that we can somehow regroup and take this to higher levels. I strongly believe, we have been fooled here and I think it´s good idea to set a precedent here for any further games/products that this behavior is just unacceptable.

I´m not afraid to raise my voice and say this is not how the things should work. If you want to take some exact action, I´m here and listening. And I truly hope I´m not the only one here…and I can´t believe that none attorney likes to flight in his/her free time :wink:

:v:

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Very much agreed. While I don’t want progress on the simulator to be stopped so that older hardware can be supported, they just handled this in a terrible way, and they’re continuing to do so since they won’t bother to update the official minimum requirements, will not make a public statement, and now they’re not even trying with their support responses anymore. The least they could do is make an announcement, maybe on the next development update, that the minimum requirements have been updated, and make it clear to everyone that their GPU might become obsolete at some point. And maybe that there is nothing they can do about this specific issue, which I’m still not buying because there’s no reason integrated Intel graphics from 2015 are not getting this issue and Maxwell 1.0 does.

I will not be taking this matter up legally of course, and besides I don’t think it would be possible to do so against Microsoft. The best thing we can do is raise awareness about this issue, which is quite difficult considering we are almost nothing compared to the rest of the userbase with more modern graphics cards. If people become aware of this practice and stand up against it, only then do we have a chance of the developers listening.

That said, I will not be complaining once DirectX 12 probably makes my GPU unable to start up the game even, because it is something I want too and it is clear that it will improve the simulator’s visuals and performance in many great ways. But those stealth “improvements” that are not even listed in the patch notes are unacceptable.

Hope you enjoy your new GPU! The smell of fresh electronics is always so sweet.

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There´s no communication at all and that makes me angry the most. I work as L2 Support person and I can´t imagine solving a situation like this the way they´re doing. In a few minutes I´d be fired.

To stay on point…we should raise the awareness and the community should stand united. Even guys with 2080ti should stand behind our back. This is a question of principle. Anyone can face this in a few years with any older gear and on any other game/product.

Would I be raving here if I´d be using any high-end card? Possibly I wouldn´t even know about this thread but if I´d spot it, I´d be 100% behind these guys.

I´m afraid that´s it, the end of the story. I thought we´d get proper answer with explanation. Maybe they´ll offer us some DLC from Marketplace for free if we´d upgrade our rigs. This could´ve gone in a looot better way.

We put our money into this project.

And I feel very sad that they don´ t want to listen to people who paid their salary. But I don´t fell sorry for us.

But for them.

(Thanks! I´m already looking forward for the smoother flying again + the smell is always great!..a way better than burned out PSU´s I´m repairing too :joy:)

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To be honest, and to be realistic - I think we aren’t going to get anywhere on this. I don’t know if we’re victims of the deluge of people about things like wonky AP and saying it’s ‘game breaking’, but the responses to our Zendesk reports don’t suggest they’re likely to change their minds on this - certainly not from user feedback.

The only thing I can suggest is writing to tech, gaming and flight sim web publications to see if they’d be interested in reporting on it - my suspicion is that we’d only succeed in getting MS to adjust the stated minimum specs, but it’s worth a go.

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