Hi everyone. I am having issues with my pc while i play the sim. Not always in a specific stage. For example yesterday i had a 2 hour journey from La Paz to Santiago without problems. Afrer a few hours when i decided to play again while i was taxiing to the runway for take off the sim freezed and my pc rebooted. Sometimes the freeze comes with a specific noise and once i had a blue screen too. This issue has appeared the past week. My pc is 2 years old and has the following components:
Motherboard MSI MPG X570 GAMING PLUS
Cpu AMD RYZEN 7 3700X
GPU NVIDIA MSI VENTUS GP GEFORCE RTX 2060 SUPER 8GB OC
RAM G.Skill Ripjaws V 64 GB (4 x 16 GB) DDR4-3200 CL16 Memory
Storage Samsung 970 Evo Plus 500 GB M.2-2280 PCIe 3.0 X4 NVME Solid State Drive
PSU Super Flower Leadex III Gold 850 W 80+ Gold Certified Fully Modular ATX Power Supply
What have i done so far:
1.Checked Event viewer :Kernel power 41
2.Ran OCCT stress test for my entire system and during the memory test caused reboot within 2 minutes from the 30minute programmed test.
Im searching the internet for hardware issues but i dont know where to start from…please feel free to help me. I will appreciate it.
It can be caused by many different reasons
These are the most common
CPU Over heating
Faulty Power Supply
A faulty RAM Module
FS2020 AddOns
Easiest test is to remove all your addons and fly for a few sessions to see if it crashs
After that comes testing your hardware
Easiest hardware to test are your RAM modules
Since you have 4 sticks of RAM you could try pulling out a pair of sticks of ram leaving you with 8 gig of ram and test with FS2020 or OCCT
If it doesn’t crash than it’s likely one of the sticks of ram you pulled out
If it does crash then swap the pair of sticks of ram that’s remaining in your computer with the ones you pulled out and try again.
If it still crashes then you know it wasn’t one of the sticks of ram
If I have my Clouds set to ULTRA it’s a guaranteed crash to reboot for me!
I suspect my problem is a powersupply problem as I have a few issues with my PC when trying to start from off. I have to remove all my USB devices and press the start button af few times.
It looks like it’s going to start as a few lights inside flash bu then it stop. After a few goes it fires up!
Use HWinfo to check for heat issues, they can be caused for several reasons such as broken fans, fluffed up heat sinks and filters but also dried out thermal paste.
Check that ALL hardware is properly seated and connected including PSU and SATA cables
If a BSOD did occur, there should be a bugcheck log in Event Viewer to gather more details. The error you noted is just the generic error you get when the system shutdowns unexpectedly. There will be a bugcheck error event around the same time - this is the one you want. If there is no BSOD associated with the restart, this is most likely a hardware issue. Bad PSUs will typically cause random restarts under load with no BSOD.
First i would like to thank all of u for your responses. I started by pulling out the 2 memory modules. I forgot to mention that when i set up my pc i bought 2 modules 2x16gb and after a month i bought another pair of 2x16gb. It was my first attempt of making a custom build so i don’t remember if i put them in the right slots. Does it matter if i put a module of the first pair in slot 1 and the module of the other pair in slot 3 and the other 2 modules at slot 2 and 4? All modules are the same characteristics. They were just bought in pairs and not all together as a package of 4 modules. Please let me know if i caused a damage to the modules Now today after your replies i pulled out the 1st pair of modules and the pc didn’t enter in windows environment. i tested each pair in slots 1,3 and after in slots 2,4. The pair of modules that was bought later didn’t work neither in slot 1,3 neither in slot 2,4. The first pair of modules works fine and passed the OCCT stressed test (30minutes). Yesterday when i ran the OCCT test with all the modules my pc crashed twice. Please feel free to tell me if something is not correct. Maybe i caused a damage to the modules by putting them to wrong slots…
Read the literature for your mainboard to find it’s favoured channel (usually 1&3 or 2&4) and test each stick individually in it’s lowest slot in between cmos resets. They may or may not all boot singly but even if they do you should memtest all of them (just type memory in the Windows search bar). Even if only one stick is faulty it would be advisable to replace as a pair. It’s also worth checking that a particular slot is not the problem.
Another tip is to clean the ram’s contacts with a pencil eraser but wipe them after to remove any stray bits of rubber.
Be careful not to confuse system instability cause and effect. If an addon is causing a complete system reboot, then most lkely you have a serious hardware flaw that’s being amplified and exposed by that addon. This is not normal. However, it’s incorrect to say an addon directly caused a system reboot and I would urge caution repeating that out of respect for the developers.
OP=You have proven to yourself; you have some bad memory modules, or bad sockets on the MB. I doubt you hurt the Mainboard, but it is possible. If you read the documentation with the main board, it will tell you about the memory and how it’s to be installed. When I built them, you put one stick in slot one, and one stick in slot 2, dual channel. But I tried to populate all 4 just to be safe. That has most likely changed as it’s been many years since I did build. The contacts of memory used to be made with some gold, as that does not tarnish, I would hold off on the cleaning option, as that to me does not sound like the issue. If you choose to clean contacts, make sure you use a “photo approved eraser-white-not the old red ones-blue ones”, etc.
Twas me, I would buy 4 new sticks of RAM, and put them in as directed from MB documentation. Then more than likely, you have solved issue. Keep the original two sticks which are tested good, but the two which do not test good, toss out, and put good ones in an anti-static bag and write on outside “good memory”. Again, it may not ever fit another MB, or be useful, if you have not used it in 6 months give away. Tech changes to fast for stuff to last long.
Your issue for me made me realize I had not done a memory test in a while. Windows has one built in. You can search for Windows Memory Diagnostics, and it will take you to the startup process. Takes a while. Clear Event Viewer first so you can get the report and not be overwhelmed with all the other things in there.
no need apologize to devs, this is simply direction what they set, they need listen to customers and solve problems. Any respect? Yes of course but pls no any recommendations like that. we are here to help to others and I can tell you that many good helps and steps here can point to final solution. Pls don’t turn all to complain here.
You may find some clues in the Event Viewer and the Reliability Monitor - both part of Windows. Look for anything happening around the time of the reboot.
Does event viewer actually log those events? I mean, most of the PC reboots that happen for me was instantaneous and sudden. No bluescreen, no warning, nothing. Just switches off immediately in the middle of it like someone pull the electric plug and then it just reboots itself. And it doesn’t always happen at the same time. It could happen on one flight, and once it reboots and I restart the exact same flights in the same conditions in the same location and everything just went smoothly for the whole flight no problem.
I always thought that it’s either something overheating, which to me I think that’s no longer the case since I upgraded my entire case and fans and CPU cooler to be more efficient, or the PSU is unable to supply enough power for what the CPU and GPU is trying to draw.
I got a new computer with Win 11 on it. I did a complete reinstall of MSFS 2020 and after “Many” attempts to download the game with multiple lock ups and restarts it finally installed. When I go into the game it crashes within a minute or two. Always crashes, crash after crash after crash. I have tried reinstalling, reinstalling my graphics card driver. Everything I can think of. Here are my specs:
Win 11 Home
NVIDIA GeForce RTX 3080
(tried both NVIDIA Game Ready Driver and Studio Driver)
Currently on Studio Driver 527.56
12th Gen Intel Core i7-12700KF
32G RAM
I am literally at my end with this. I got this new computer because my old one, well it was old but still capable of running MSFS with NO problems.
If it was from a BSOD or WHEA, it’ll be logged with the exception code from a bugcheck event. If you can’t find any logs associated with a BSOD, then likely you’ll only have a kernel power event logging the unexpected shutdown. If this is the case, it would strongly suggest a PSU issue.
Does it actually switch off or just a soft restart? If it completely powers off, this is usually a PSU problem. It could be a the OVP or OPP kicking in, or just a faulty PSU.
Overheating to can be easily ruled out by using HWInfo and monitoring the temperatures. You can log to a file and see exactly what temperatures were like when it restarts. If everything is in the good range, it’s not from overheating.
Kernel power messages sound to me like your PSU is either defective or under rated. You might need to get a bigger one.
If it were me I would:
Get a good PSU tester. (Micro Center sells one and it’s not very expensive.) Look for things like the Power Good signal timing being larger than 500 ms or changing, (it should not vary), or varying voltages. (They should be solid as a rock)
Make sure your power supply has enough headroom to handle both continuous AND transient power draw - graphics cards can draw transient power spikes as much as 1.5x their steady state power rating. NVIDIA graphics cards are particularly notorious about pulling more than their rated power - so much so that many experts suggest allowing for about 2x their rating plus 1.5x the rating of everything else.
There are some excellent videos on YouTube that talk about homebrew builds and how big a PSU you need. (More is better in the PSU department.)
There are other things you can test, but I would eliminate PSU problems first before digging too deeply.
Only with msfs. I can do my video editing with premier pro and run other software. It’s just with msfs.
One thing I was thinking was, in bios there are selections like xmp profile. I select that, and save and exit. Would that be causing the crashes? I do remember seeing in k e crash an error about overclocking or outdated driver. I’m just thinking about things because I have exhausted everything I know of.