Pilatus PC-24 - Engines Wont Shutdown

Using the template below will greatly help the team reproduce the issue and ease the process of fixing it. Before posting, search for an existing report. If you are not sure it’s a bug, please first report in User Support Hub.

3 tags are required - add them in the tag section next to the title above:

Feel free to delete this quote section after adding your appropriate tags.


ISSUE DESCRIPTION

Description of the issue:

PC24 - engines wont shutdown at the end of a flight. 3 Hours in, landed, worth 40k - had to abandon the mission.

If applicable, which aircraft is experiencing this issue:

PC24

[PC Only] Did you remove all your community mods/add-ons? If yes, are you still experiencing the issue?

FREQUENCY OF ISSUE

How often does this occur for you (Example: Just once, every time on sim load, intermittently)?

Once - but have only tried once

REPRODUCTION STEPS

Please list clear steps you took in order to help our test team reproduce the same issue:

  1. Finish flight
  2. Attempt to shutdown manually
  3. Attempt to shutdown using CTL SHFT E

YOUR SETTINGS

If the issue still occurs with no mods and add-ons, please continue to report your issue. If not, please move this post to the User Support Hub.

What peripherals are you using, if relevant:

Thrustmaster TCA Officer

[PC Only] Are you using Developer Mode or have you made any changes to it?

No

[PC, MSFS 2020 Only] Are you using DX11 or DX12?

[PC Only] What GPU (Graphics Card) do you use?

3090

[PC Only] What other relevant PC specs can you share?

MEDIA

Please add a screenshot or video of the issue occurring.

[END OF FIRST USER REPORT]


:loudspeaker: For anyone who wants to contribute on this issue, Click on the button below to use this template:

Do you have the same issue if you follow the OP’s steps to reproduce it?

Provide extra information to complete the original description of the issue:

If relevant, provide additional screenshots/video:

This has happen to me several times in career. I just used the restart short cut and then reused the shut down short cut. I think whats happening to me is tied to the sim rite feature use.

Do you have the same issue if you follow the OP’s steps to reproduce it?
• Yes, every time I try to do the qualifying flight to try to unlock the VIP missions.

Provide extra information to complete the original description of the issue:
• I park at the parking spot at the end of the mission as required, go through engine shutdown checklist, and engine fails to shut down. I then cut all electric power and all fuel in a feeble attempt to stop it. Does not help. I then open the engine cover and try to find things to disconnect in the engine.

If relevant, provide additional screenshots/video:

Do you have the same issue if you follow the OP’s steps to reproduce it?

Yes
Provide extra information to complete the original description of the issue:
• I have a TCA Officer combo, which has the default setting of continually trying to start the engines. If I disconnect the devices from the PC, the shutdown will work.

Fixing the controller settings might make a lot of these reports go away.

If relevant, provide additional screenshots/video:

I had a similar issue with my TCA Airbus and PC12 not shutting down, once I flipped the ENG switches to OFF (which I had not bound to anything) The engine shut down.