Playtime gone missing [Packages out of date]

I had this error on 02/21/2021 for the first time. Back then I reported it to Zendesk and nothing really happened to this day. At that time, EDIT: 184 hours were lost in my logbook. I’m sorry it’s affecting so many all of a sudden. If the developers had taken care of it back then, they could have saved us a lot of trouble. So far it has happened to me three more times, and each time the logbook was empty.
It’s time someone took care of it!

In my opinion it has something to do with how often the XBox license is checked. If the connection to the server is lost in between, then XBox throws me out and when I log in again, Xbox syncs my account again. But since nothing is saved locally, all flights in the logbook are overwritten, i.e. deleted, with the locally saved data.

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Wow. The hours never came back?

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Yep same thing just happen to me flying over NZ over 400 hours gone!! So there is not fix for this I am assuming!

Post of the day!!

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I asked Zendesk to restore my log from a backup, but obviously there is no backup. In the meantime I’ve given up.

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I lost over 1200 hard earned flight hours and over 600 flight records from my logbook which now show NO ENTRIES. This sim is my favorite program when it works and my most hated program when it doesn’t, which seems to be happening more and more often. The CTD’s are at about 50% of the time time sometimes before I even start to takeoff. I am right on the verge of totally removing it from my $1500 PC. which I bought specifically to run this sim. :rage: :rage: :rage:


172, KPAM. Just spawned in.

Interesting that it shows “Next Level 2000 HRS” and not “100” . It still knows that you have passed all the earlier thresholds.


I dont know I lost over 600 hours pre January, and they never came back, lost all my little badges as well ( could care less actually ). But this is just another example of a long list of examples on why you dont rely on Cloud Computing … its just too vulnerable to things, network outages, server outages, hackers just to name a few.


MODERATOR EDIT: This post was moved into this topic.

Same here in Italy, can’t connect to any server and MSFS stuck in a “Your packages are out of date” loop. It looks like no server is available. Shame on you Microsoft. Two days in a row and servers are not available? How is that even possible? It’s a service we paid for when we bought FS and this is what we get?


Don’t want to be too optimistic. But those data is stored on server, so it seems this server is not available at the moment - which can happen. That doesn’t mean everything is deleted in my opinon.

Lets hope the best…


For those using Steam and have local backups, the logbook and profile files are stored here:

Preliminary list of issues related here

  • Package out of date popup during flight
  • Loss of flight hours, logbook, some achievements
  • Marketplace down
  • ATC voices unbearable
  • Live weather down

Anything else?

All online services in Settings-> Data are off

700 hours gone… :face_vomiting:

Same here (Italy), “Offline” since yesterday night.

Same here with the ATC. Ever since I clicked “no” my pilot sounds like a kid voice and even the ATC sounds slightly the same.

Hello @RedBaron423 ,

Welcome to the community!!

Painful to hear you lost 1200 hours. Like most other pilots here it must be really frustrating.

Let’s hope they will soon get it fixed.

At least the team is aware of the issue according to Jayne, our community manager.

This is not true in my case. Servers now won’t reconnect. Have tried all the usual things.
Not sure why this “preparation” was necessary, but it’s messed the sim up for me.


Mark your calendars! We are excited for our next live Disaster slated for Friday, April 9th
All of you will be happy to lose all your flights